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Supply Chain Excellence

A Handbook for Dramatic Improvement Using the SCOR Model

by Peter Bolstorff, Robert Rosenbaum ...

The Supply Chain Operation Reference (SCOR) framework is a proven solution to the ever-present business struggle of strengthening and improving company-wide processes.This leading cross-industry model for maximizing efficiency provides you with a lasting competitive advantage, revealing the key to achieving flawless production in a compressed timeline. By incorporating the proven Supply Chain ... Read more

$21.49 USD or Free with Kobo Plus

The Supply Chain Operation Reference (SCOR) framework is a proven solution to the ever-present business struggle of strengthening and improving company-wide processes.This leading cross-industry model for maximizing efficiency provides you with a lasting competitive advantage, revealing the key to achieving flawless production in a compressed timeline. By incorporating the proven Supply Chain
... Read more

Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

by Nick Mehta, Dan Steinman, Lincoln Murphy ...

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' ... Read more

$19.00 USD

Also available as: Audiobook

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale'
... Read more

Also available as: Audiobook
SAFe 5.0 Distilled

Achieving Business Agility with the Scaled Agile Framework

by Richard Knaster, Dean Leffingwell ...

SAFe® 5.0: The World's Leading Framework for Business Agility"Those who master large-scale software delivery will define the economic landscape of the twenty-first century. SAFe 5.0 is a monumental release that I am convinced will be key in helping countless enterprise organizations succeed in their shift from project to product."–Dr. Mik Kersten, CEO of Tasktop and author of the book Project to ... Read more

$34.19 USD

SAFe® 5.0: The World's Leading Framework for Business Agility"Those who master large-scale software delivery will define the economic landscape of the twenty-first century. SAFe 5.0 is a monumental release that I am convinced will be key in helping countless enterprise organizations succeed in their shift from project to product."–Dr. Mik Kersten, CEO of Tasktop and author of the book Project to
... Read more
Project Management for Non-Project Managers

by Jack Ferraro ...

This practical guide reveals the project management methodology and processes that will give you the advantage to ensure your projects' success--and advance organizational goals.As a seasoned project management consultant and instructor for the American Management Association, author Jack Ferraro has gained years of experience bridging the gap between project managers and functional managers to ... Read more

$12.99 USD or Free with Kobo Plus

This practical guide reveals the project management methodology and processes that will give you the advantage to ensure your projects' success--and advance organizational goals.As a seasoned project management consultant and instructor for the American Management Association, author Jack Ferraro has gained years of experience bridging the gap between project managers and functional managers to
... Read more
SAFe 4.5 Distilled

Applying the Scaled Agile Framework for Lean Software and Systems Engineering

by Richard Knaster, Dean Leffingwell ...

SAFe®: The World’s Leading Framework for Enterprise Agility“Philips is continuously driving to develop high-quality software in a predictable, fast, and Agile way. SAFe addresses this primary goal, and offers these further benefits: reduced time-to-market, improved quality, stronger alignment across geographically distributed multi-disciplinary teams, and collaboration across teams to deliver ... Read more

$38.69 USD

SAFe®: The World’s Leading Framework for Enterprise Agility“Philips is continuously driving to develop high-quality software in a predictable, fast, and Agile way. SAFe addresses this primary goal, and offers these further benefits: reduced time-to-market, improved quality, stronger alignment across geographically distributed multi-disciplinary teams, and collaboration across teams to deliver
... Read more
Call Centers For Dummies

by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson ...

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses ... Read more

$17.00 USD

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses
... Read more
The Little Black Book of Project Management

by Michael Thomsett ...

The revised and updated third edition of this book reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOK™).For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and ... Read more

$4.49 USD

The revised and updated third edition of this book reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOK™).For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and
... Read more
Agile and Lean Program Management

Scaling Collaboration Across the Organization

by Johanna Rothman ...

Scale collaboration, not process.If you’re trying to use agile and lean at the program level, you’ve heard of several approaches, all about scaling processes. If you duplicate what one team does for several teams, you get bloat, not delivery. Instead of scaling the process, scale everyone's collaboration.With autonomy, collaboration, and exploration, teams and program level people can decide how ... Read more

$34.99 USD or Free with Kobo Plus

Scale collaboration, not process.If you’re trying to use agile and lean at the program level, you’ve heard of several approaches, all about scaling processes. If you duplicate what one team does for several teams, you get bloat, not delivery. Instead of scaling the process, scale everyone's collaboration.With autonomy, collaboration, and exploration, teams and program level people can decide how
... Read more
Project Management JumpStart

by Kim Heldman ...

The much-anticipated new edition of the popular project management introductory bookThe role of the project manager continues to become more diverse and demanding, placing strong project management skills in high demand. This in-depth introductory guide offers aspiring project managers the essential fundamentals of project management. Fully revised since the previous version, this new edition ... Read more

$19.99 USD

The much-anticipated new edition of the popular project management introductory bookThe role of the project manager continues to become more diverse and demanding, placing strong project management skills in high demand. This in-depth introductory guide offers aspiring project managers the essential fundamentals of project management. Fully revised since the previous version, this new edition
... Read more
Account-Based Marketing For Dummies

by Sangram Vajre ...

Grow your account list with an effective account-based marketing strategyBuyers have changed the B2B marketing game. Account-Based Marketing For Dummies is here to give you the tools to transform your current approach to find, reach, and engage with your potential customers on their terms to meet their ever-changing demands. Packed with expert tips and step-by-step instructions, this book shows ... Read more

$18.00 USD

Grow your account list with an effective account-based marketing strategyBuyers have changed the B2B marketing game. Account-Based Marketing For Dummies is here to give you the tools to transform your current approach to find, reach, and engage with your potential customers on their terms to meet their ever-changing demands. Packed with expert tips and step-by-step instructions, this book shows
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The Chief Information Officer's Body of Knowledge

People, Process, and Technology

by Dean Lane ...

Series Book 571 - Wiley CIO
Down to earth, real answers on how to manage technology—from renowned IT leadersFilled with over thirty contributions from practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face, this hands-on, practical IT desk reference is written in lay terms for business people and IT personnel alike. Without jargon ... Read more

$60.00 USD

Down to earth, real answers on how to manage technology—from renowned IT leadersFilled with over thirty contributions from practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face, this hands-on, practical IT desk reference is written in lay terms for business people and IT personnel alike. Without jargon
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PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide

by J. Ashley Hunt ...

The ultimate study package for the new PMI-ACP examThe PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide is an all-in-one package for comprehensive exam preparation. This up-to-date guide is fully aligned with the latest version of the exam, featuring coverage of 100 percent of the exam domains. Expanded coverage of AGILE includes the basic principles, value-driven ... Read more

$40.00 USD

The ultimate study package for the new PMI-ACP examThe PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide is an all-in-one package for comprehensive exam preparation. This up-to-date guide is fully aligned with the latest version of the exam, featuring coverage of 100 percent of the exam domains. Expanded coverage of AGILE includes the basic principles, value-driven
... Read more

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Supply Chain Excellence

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Customer Success

SAFe 5.0 Distilled

Project Management for Non-Project Managers

SAFe 4.5 Distilled

Call Centers For Dummies

The Little Black Book of Project Management

Agile and Lean Program Management

Project Management JumpStart

Account-Based Marketing For Dummies

The Chief Information Officer's Body of Knowledge

PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide

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