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Delivering Knock Your Socks Off Service

by Performance Research Associates ...

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... Read more

$12.99 USD

Also available as: Audiobook

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the
... Read more

Also available as: Audiobook
Audiobook

Delivering Knock Your Socks Off Service

by Performance Research Associates ...

Narrated by Sean Pratt ...

Unabridged

5 hours 14 min

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock ... Read more

$24.99 USD

Also available as: eBook

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock
... Read more

Also available as: eBook

Audiobook

Grey

Fifty Shades of Grey as Told by Christian

by E L James ...

Narrated by Zachary Webber ...

Series Audiobook 4 - Fifty Shades of Grey Series
Unabridged

18 hours 53 min

E L James revisits the world of Fifty Shades with a deeper and darker take on the love story that has enthralled millions of readers around the globe.Look for E L James’ passionate new love story, The Mister, available now.Christian Grey exercises control in all things; his world is neat, disciplined, and utterly empty—until the day that Anastasia Steele falls into his office, in a tangle of ... Read more

$24.99 USD

E L James revisits the world of Fifty Shades with a deeper and darker take on the love story that has enthralled millions of readers around the globe.Look for E L James’ passionate new love story, The Mister, available now.Christian Grey exercises control in all things; his world is neat, disciplined, and utterly empty—until the day that Anastasia Steele falls into his office, in a tangle of
... Read more
The Girl in the Woods

by Gregg Olsen ...

Series Book 3 - A Waterman & Stark Thriller
“An intricate thriller that begins with a missing girl and ends up in unexpected territory” from the #1 New York Times bestselling author of If You Tell (RT Book Reviews, 4 stars).A schoolgirl found it on a nature hike. A severed human foot wearing pink nail polish. A gruesome but invaluable clue that leads forensic pathologist Birdy Waterman down a much darker trail—to a dangerous psychopath ... Read more

$13.09 USD or Free with Kobo Plus

Also available as: Audiobook

“An intricate thriller that begins with a missing girl and ends up in unexpected territory” from the #1 New York Times bestselling author of If You Tell (RT Book Reviews, 4 stars).A schoolgirl found it on a nature hike. A severed human foot wearing pink nail polish. A gruesome but invaluable clue that leads forensic pathologist Birdy Waterman down a much darker trail—to a dangerous psychopath
... Read more

Also available as: Audiobook
Delivering Happiness

A Path to Profits, Passion, and Purpose

by Tony Hsieh ...

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, ... Read more

$11.99 USD

Also available as: Audiobook

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money,
... Read more

Also available as: Audiobook
The Complete Idiot's Guide to Cold Calling

Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales V

by Keith Rosen MCC ...

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... Read more

$8.99 USD

Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater,
... Read more
Scoring Points

How Tesco Continues to Win Customer Loyalty

by Clive Humby, Terry Hunt, Tim Phillips ...

Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. It explains in detail how Tesco collected, analysed and used customer data to become a retail giant, making customer loyalty marketing work when almost every other programme failed. By pairing its loyalty scheme with sophisticated ... Read more

$41.99 USD

Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. It explains in detail how Tesco collected, analysed and used customer data to become a retail giant, making customer loyalty marketing work when almost every other programme failed. By pairing its loyalty scheme with sophisticated
... Read more
Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

by Kenneth Blanchard, Ph.D. ...

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts ... Read more

$11.99 USD

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts
... Read more
The Commitment Engine

Making Work Worth It

by John Jantsch ...

Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm? By studying the ins and outs of companies that enjoy extraordinary loyalty from customers and employees, John Jantsch reveals the systematic path to discovering and ... Read more

$14.99 USD

Also available as: Audiobook

Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm? By studying the ins and outs of companies that enjoy extraordinary loyalty from customers and employees, John Jantsch reveals the systematic path to discovering and
... Read more

Also available as: Audiobook
Branded Customer Service

The New Competitive Edge

by Janelle Barlow, Paul Stewart ...

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with ... Read more

$16.99 USD

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with
... Read more
How to Be a Fierce Competitor

What Winning Companies and Great Managers Do in Tough Times

by Jeffrey J. Fox ...

From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on itEconomic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business ... Read more

$12.00 USD

From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on itEconomic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business
... Read more
1,001 Ways to Keep Customers Coming Back

WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line

by Donna Greiner, Theodore B. Kinni ...

Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep ... Read more

$14.99 USD

Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep
... Read more

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“performance research associates”

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

People who read these also enjoyed

Grey

The Girl in the Woods

Delivering Happiness

The Complete Idiot's Guide to Cold Calling

Scoring Points

Customer Mania!

The Commitment Engine

Branded Customer Service

How to Be a Fierce Competitor

1,001 Ways to Keep Customers Coming Back

eReaders

Apps

Accessories

Shopping Cart

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