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“patti phillips”

Showing 1 - 12 of 12 results for “patti phillips”
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  • Designing Virtual Learning for Application and Impact

    50 Techniques to Ensure Results

    by Jack Phillips, Patti Phillips, Cindy Huggett, Emma Weber ...
    Show the value of virtual learning to demonstrate business impact.In Designing Virtual Learning for Application and Impact, virtual learning expert Cindy Huggett teams with evaluation experts Jack and Patti Phillips and learning transfer authority Emma Weber to create a guidebook for TD practitioners to ensure that their online programs achieve measurable results beyond the virtual classroom.This ... Read more

    $28.09 USD or Free with Kobo Plus

  • Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance

    by Jack Phillips, Patti Phillips, Rebecca Ray ...
    Prove the financial value of your programs—so funders can’t say no“Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development.”—Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group“This book explains many of ... Read more

    $37.49 USD

  • The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects

    by Patti Phillips, Jack J. Phillips ...
    Whether yours is a small one-person hop or a large mega-consulting powerhouse, the revised edition of The Consultant's Scorecard helps you move past the same old promises and provide cold, hard proof of success--which you must offer if you want to compete in today's fiercely competitive and fast-growing consulting industry.Jack and Patti Phillips have fully updated their authoritative work to put ... Read more

    $25.99 USD

  • Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs

    Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs

    by Victor Buzachero, Patti Phillips, Zack Phillips, Jack J. Phillips ...
    A proven system for measuring the bottom-line value of any proposed healthcare initiativeHealthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself- ... Read more

    $29.59 USD

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  • Answering the Ultimate Question

    How Net Promoter Can Transform Your Business

    by Richard Owen, Laura L. Brooks PhD ...
    Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative ... Read more

    $18.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Performance Consulting

    A Strategic Process to Improve, Measure, and Sustain Organizational Results

    by Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips, Dick Handshaw ...
    "A potent tool and practical resource for everyone who practices in the talent development and organizational improvement field." —Chip R. Bell, author of Inside Your Customer's ImaginationNEW EDITION, REVISED AND UPDATEDIn America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One ... Read more

    $12.99 USD or Free with Kobo Plus

  • The ROI Fieldbook

    by Patricia Phillips, Jack J. Phillips, Ron Stone, Holly Burkett ...
    Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process does not guarantee that an organization will implement the process effectively throughout the various functions and divisions. 'The ROI Fieldbook' will help organizations implement ROI ... Read more

    $87.99 USD

  • How to Land a Top-Paying Logistics specialist Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More

    by Orr Gerald ...
    For the first time, a book exists that compiles all the information candidates need to apply for their first Logistics specialist job, or to apply for a better job.What you'll find especially helpful are the worksheets. It is so much easier to write about a work experience using these outlines. It ensures that the narrative will follow a logical structure and reminds you not to leave out the most ... Read more

    $14.99 USD or Free with Kobo Plus

  • 201 Knockout Answers to Tough Interview Questions

    The Ultimate Guide to Handling the New Competency-Based Interview Style

    by Linda Matias ...
    This useful resource will help you gain a storehouse of sample interview answers that consistently highlight your ability in these areas.Employers today are using increasingly tough interview questions to evaluate candidates based on key competencies and determine how well they think on their feet. To stand out in these competency-based interviews, job seekers must be prepared with situation ... Read more

    $5.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The HR Scorecard

    Linking People, Strategy, and Performance

    by David Ulrich, Brian E. Becker, Mark A. Huselid ...
    Three experts in Human Resources introduce a measurement system that convincingly showcases how HR impacts business performance.Drawing from the authors' ongoing study of nearly 3,000 firms, this book describes a seven-step process for embedding HR systems within the firm's overall strategy—what the authors describe as an HR Scorecard—and measuring its activities in terms that line managers and ... Read more

    $28.79 USD or Free with Kobo Plus

  • The Customer Success Professional's Handbook

    How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

    by Ashvin Vaidyanathan, Ruben Rabago ...
    The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The New HR Analytics

    Predicting the EconomicValue of Your Company's Human Capital Investments

    by Jac FITZ-ENZ ...
    Using Fitz-enz’s proprietary analytic model, you will be equipped to measure and evaluate past and current returns and apply the information to make predictions about the future value of human capital investments.In his landmark book, The ROI of Human Capital, Jac Fitz-enz presented a system of powerful metrics for quantifying the contributions of individual employees to a company’s bottom line. ... Read more

    $9.99 USD or Free with Kobo Plus