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“nigel hill”

Showing 1 - 4 of 4 results for “nigel hill”
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  • The Mastery of Customer Service in Careers

    by J. Mark Munoz, Nigel Hill, Diane Crutcher ...
    The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.The three men–a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business– recount the career challenges they faced and their pathways to success. Along with a ... Read more

    $12.99 USD

  • How to Measure Customer Satisfaction

    by Nigel Hill, John Brierley ...
    Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make ... Read more

    $59.99 USD

  • The Handbook of Customer Satisfaction and Loyalty Measurement

    by Nigel Hill, Jim Alexander ...
    Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate ... Read more

    $49.99 USD

  • Customer Satisfaction Measurement for ISO 9000: 2000

    by Bill Self, Greg Roche ...
    For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional ... Read more

    $99.99 USD