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Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

by Nick Mehta, Dan Steinman, Lincoln Murphy ...

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' ... Read more

$19.00 USD

Also available as: Audiobook

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale'
... Read more

Also available as: Audiobook
The Customer Success Economy

Why Every Aspect of Your Business Model Needs A Paradigm Shift

by Nick Mehta, Allison Pickens ...

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, ... Read more

$17.00 USD

Also available as: Audiobook

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts,
... Read more

Also available as: Audiobook
Digital Customer Success

Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

by Nick Mehta, Kellie Capote ...

Automate your Customer Success efforts to reduce churn and increase profitsIn Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help ... Read more

$17.00 USD

Also available as: Audiobook

Automate your Customer Success efforts to reduce churn and increase profitsIn Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help
... Read more

Also available as: Audiobook
Customer Communities

Engage and Retain Customers to Build the Future of Your Business

by Nick Mehta, Robin Van Lieshout ...

Make community building your ultimate business growth strategyIn Customer Communities: Engage and Retain Customers to Build the Future of Your Business, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you’ll learn how to capitalize on this new growth strategy to scale your company and ... Read more

$19.00 USD

Also available as: Audiobook

Make community building your ultimate business growth strategyIn Customer Communities: Engage and Retain Customers to Build the Future of Your Business, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you’ll learn how to capitalize on this new growth strategy to scale your company and
... Read more

Also available as: Audiobook
What a Unicorn Knows

How Leading Entrepreneurs Use Lean Principles to Drive Sustainable Growth

by Matthew E. May, Pablo Dominguez ...

What a Unicorn Knows is your company’s best guide to becoming a well-oiled, high-velocity machine for growth on its way to billion-dollar valuation.Why do some young companies become unicorns, while others don’t? What a Unicorn Knows is a playbook that offers a field-tested approach to delivering superior customer value and reaching unicorn status by removing the potential inhibitors to ... Read more

$14.99 USD

What a Unicorn Knows is your company’s best guide to becoming a well-oiled, high-velocity machine for growth on its way to billion-dollar valuation.Why do some young companies become unicorns, while others don’t? What a Unicorn Knows is a playbook that offers a field-tested approach to delivering superior customer value and reaching unicorn status by removing the potential inhibitors to
... Read more
Audiobook

Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

by Nick Mehta, Lincoln Murphy, Dan Steinman ...

Narrated by Tim Andres Pabon ...

Unabridged

8 hours 25 min

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After ... Read more

$27.98 USD

Also available as: eBook

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After
... Read more

Also available as: eBook
Audiobook

The Customer Success Economy

Why Every Aspect Of Your Business Model Needs A Paradigm Shift

by Nick Mehta, Allison Pickens ...

Narrated by Chloe Cannon ...

Unabridged

10 hours 6 min

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, ... Read more

$25.99 USD

Also available as: eBook

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts,
... Read more

Also available as: eBook
Audiobook

What a Unicorn Knows

How Leading Entrepreneurs Use Lean Principles to Drive Sustainable Growth

by Matthew E. May, Pablo Dominguez ...

Narrated by Lyle Blaker ...

Unabridged

7 hours 44 min

Why do some young companies become unicorns, while others don't?It's easy for scale-ups, giddy from early startup success, to get ahead of themselves and stumble. It's even easier to be slowed down by the many forces of resistance working against them: drag, inertia, friction, and waste.Drawing on a mastery of lean-based methods for achieving maximum effect with minimum means, private equity ... Read more

$19.99 USD

Why do some young companies become unicorns, while others don't?It's easy for scale-ups, giddy from early startup success, to get ahead of themselves and stumble. It's even easier to be slowed down by the many forces of resistance working against them: drag, inertia, friction, and waste.Drawing on a mastery of lean-based methods for achieving maximum effect with minimum means, private equity
... Read more
Audiobook

Digital Customer Success

Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

by Nick Mehta, Kellie Capote ...

Narrated by Teri Schnaubelt ...

Unabridged

6 hours 58 min

Automate your customer success efforts to reduce churn and increase profitsIn Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help ... Read more

$19.99 USD

Also available as: eBook

Automate your customer success efforts to reduce churn and increase profitsIn Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help
... Read more

Also available as: eBook
Audiobook

Customer Communities

Engage and Retain Customers to Build the Future of Your Business

by Nick Mehta, Robin Van Lieshout ...

Narrated by Stephen R. Thorne ...

Unabridged

7 hours 59 min

Make community building your ultimate business growth strategyIn Customer Communities, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm.The authors ... Read more

$19.99 USD

Also available as: eBook

Make community building your ultimate business growth strategyIn Customer Communities, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm.The authors
... Read more

Also available as: eBook

Audiobook

The Customer Success Professional's Handbook

How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

by Ashvin Vaidyanathan, Ruben Rabago ...

Narrated by Daniel Henning ...

Unabridged

7 hours 22 min

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Read more

$19.99 USD

Also available as: eBook

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to
... Read more

Also available as: eBook
Audiobook

The Seven Pillars of Customer Success

A Proven Framework to Drive Impactful Client Outcomes for Your Company

by Wayne McCulloch ...

Narrated by Nick Hardcastle ...

Unabridged

8 hours 6 min

As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?Wayne McCulloch ... Read more

$14.99 USD or Free with Kobo Plus

As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?Wayne McCulloch
... Read more

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Recommended For You

“nick mehta”

Customer Success

The Customer Success Economy

Digital Customer Success

Customer Communities

What a Unicorn Knows

Customer Success

The Customer Success Economy

What a Unicorn Knows

Digital Customer Success

Customer Communities

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The Customer Success Professional's Handbook

The Seven Pillars of Customer Success

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

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