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55 Steps to Outrageous Service

Outrageous Service Principles to Better Serve Your Customers

by Mr. Greg Hatcher ...

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience. ... Read more

$8.09 USD

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience.
... Read more
Between the Ears

How to Think Like a Champion

by Mr. Greg Hatcher ...

This book is written for the one percent of this world that desires to be the best and most importantly, will pay the price to get there. What you will find in life is that one hundred percent of the world wants to be great but it is that one percent that will pay the price to get there. The other ninety-nine percent will criticize you for trying to get there. Have courage and proceed anyway, even ... Read more

$9.69 USD

This book is written for the one percent of this world that desires to be the best and most importantly, will pay the price to get there. What you will find in life is that one hundred percent of the world wants to be great but it is that one percent that will pay the price to get there. The other ninety-nine percent will criticize you for trying to get there. Have courage and proceed anyway, even
... Read more

Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

by Carl Sewell, Paul B. Brown ...

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... Read more

Was $9.99 USD Now $7.99 USD

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the
... Read more
Lean Customer Development

Building Products Your Customers Will Buy

by Cindy Alvarez ...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... Read more

$14.39 USD

Also available as: Audiobook

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers
... Read more

Also available as: Audiobook
The Stack and Tilt Swing

The Definitive Guide to the Swing That Is Remaking Golf

by Michael Bennett, Andy Plummer ...

An in-depth, full-color, step-by-step guide to the new golf swing that has taken the PGA Tour by stormThe traditional golf swing requires a level of coordination that few golfers have. So it's no surprise that, despite huge advances in club and ball technology, the average golf handicap in America has dropped by only one stroke since 1990. Maverick golf instructors Michael Bennett and Andy Plummer ... Read more

Was $9.99 USD Now $7.99 USD

An in-depth, full-color, step-by-step guide to the new golf swing that has taken the PGA Tour by stormThe traditional golf swing requires a level of coordination that few golfers have. So it's no surprise that, despite huge advances in club and ball technology, the average golf handicap in America has dropped by only one stroke since 1990. Maverick golf instructors Michael Bennett and Andy Plummer
... Read more
The Secret Footballer's Guide to the Modern Game

Tips and Tactics from the Ultimate Insider

by Anon ...

Series Book 3 - The Secret Footballer
The bestselling anonymous author is back with the ultimate book to challenge conventional footballing wisdom. This is football gift with a bit of attitude. Perfect for football fans and armchair referees alike.With his trademark wit, opinion and candour, The Secret Footballer will guide the reader through: The pass - geometry and positioning and intelligence; Fitness; Skills & dribbling; Power & ... Read more

$8.99 USD

The bestselling anonymous author is back with the ultimate book to challenge conventional footballing wisdom. This is football gift with a bit of attitude. Perfect for football fans and armchair referees alike.With his trademark wit, opinion and candour, The Secret Footballer will guide the reader through: The pass - geometry and positioning and intelligence; Fitness; Skills & dribbling; Power &
... Read more
Essential Fly Tying Techniques

by Tim Rolston ...

An easily downloadable version of what has been described as the World's most innovative fly tying instruction manual". This eBook version provides instant access to an exceptional array of fly tying techniques. Supported by text, detailed full colour diagrams and links to video clips illustrating both the techiques and the complete flies discussed. By providing only links instead of embedded ... Read more

$12.99 USD or Free with Kobo Plus

An easily downloadable version of what has been described as the World's most innovative fly tying instruction manual". This eBook version provides instant access to an exceptional array of fly tying techniques. Supported by text, detailed full colour diagrams and links to video clips illustrating both the techiques and the complete flies discussed. By providing only links instead of embedded
... Read more
Authentic Conversations

Moving from Manipulation to Truth and Commitment

by James D. Showkeir, Maren S. Showkeir ...

In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional—ordinary conversations—and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized workforce, or to one that is alienated and uninspired. If you want to change the culture you must change the ... Read more

$14.39 USD

In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional—ordinary conversations—and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized workforce, or to one that is alienated and uninspired. If you want to change the culture you must change the
... Read more
Herb Brooks: The Inside Story of a Hockey Mastermind

The Inside Story of a Hockey Mastermind

by John Gilbert ...

The U. S. hockey team's victory at the 1980 Olympics was a "Miracle on Ice"--a miracle largely brought about by Herb Brooks, the legendary coach who forged that invincible team. Famously antagonistic toward the press at Lake Placid, Brooks nonetheless turned to sportswriter John Gilbert after each game, giving his longtime friend and confidant what became the most comprehensive coverage of the '80 ... Read more

$12.39 USD

The U. S. hockey team's victory at the 1980 Olympics was a "Miracle on Ice"--a miracle largely brought about by Herb Brooks, the legendary coach who forged that invincible team. Famously antagonistic toward the press at Lake Placid, Brooks nonetheless turned to sportswriter John Gilbert after each game, giving his longtime friend and confidant what became the most comprehensive coverage of the '80
... Read more
Coaching and Mentoring Resource Manual

by Jimmy Petruzzi ...

Widely recognised as a leading practical resource on coaching and mentoring, The Coaching and Mentoring Learning Resource Manual by Jimmy Petruzzi combines an understanding of coaching and mentoring principles, skills, attitudes and behaviours, along with practical guidance and a comprehensive tool kit for coaches and mentors. A pragmatic and passionate learning resource that establishes the many ... Read more

$4.99 USD

Widely recognised as a leading practical resource on coaching and mentoring, The Coaching and Mentoring Learning Resource Manual by Jimmy Petruzzi combines an understanding of coaching and mentoring principles, skills, attitudes and behaviours, along with practical guidance and a comprehensive tool kit for coaches and mentors. A pragmatic and passionate learning resource that establishes the many
... Read more
Nutrition for Marathon Running

by Jane Griffin ...

Nutrition for Marathon Running describes how the running body works and explains why performance in a marathon is so highly influenced by what a runner eats and drinks. The special dietary requirements of vegetarians, females, veterans and diabetic runners are all covered as well as information about running in hot and cold climates. By the end of the book, readers should be in no doubt just how ... Read more

$14.99 USD

Nutrition for Marathon Running describes how the running body works and explains why performance in a marathon is so highly influenced by what a runner eats and drinks. The special dietary requirements of vegetarians, females, veterans and diabetic runners are all covered as well as information about running in hot and cold climates. By the end of the book, readers should be in no doubt just how
... Read more
The Business Model Canvas

Let your business thrive with this simple model

by 50minutes ...

Series series Management & Marketing
Ready to take your business to the next level? Find out everything you need to know about the Business Model Canvas with this practical guide.An increasing number of people are taking the plunge and creating their own businesses, choosing to be their own boss and create their own profits. Yet this is no mean feat, which is why it is essential to have a solid business plan. This guide will teach ... Read more

$9.99 USD or Free with Kobo Plus

Also available as: Audiobook

Ready to take your business to the next level? Find out everything you need to know about the Business Model Canvas with this practical guide.An increasing number of people are taking the plunge and creating their own businesses, choosing to be their own boss and create their own profits. Yet this is no mean feat, which is why it is essential to have a solid business plan. This guide will teach
... Read more

Also available as: Audiobook

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“mr greg hatcher”

55 Steps to Outrageous Service

Between the Ears

People who read these also enjoyed

Customers for Life

Lean Customer Development

The Stack and Tilt Swing

The Secret Footballer's Guide to the Modern Game

Essential Fly Tying Techniques

Authentic Conversations

Herb Brooks: The Inside Story of a Hockey Mastermind

Coaching and Mentoring Resource Manual

Nutrition for Marathon Running

The Business Model Canvas

eReaders

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Shopping Cart

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