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Showing 1 - 12 of 12 results for “michelle mcleod”
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  • Customer Experience Management in the Caribbean

    Concepts, Case Studies and Challenges

    by Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright ...
    Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging ... Read more

    $93.59 USD

  • Island Tourism Sustainability and Resiliency

    Edited by Michelle McLeod, Rachel Dodds, Richard Butler ...
    This book provides comprehensive insight into the challenges faced by island tourism destinations and theoretical and practical paths for built in sustainability and resiliency. It explores Island Tourism Resilience within the context of ‘Lifecycles, System Decline and Resilience’.Tourism is a key activity for many islands, and some depend on the tourism sector as a main economic activity. An ... Read more

    $59.99 USD

  • Knowledge Networks and Tourism

    Edited by Michelle McLeod, Roger Vaughan ...
    Series series Routledge Advances in Tourism
    The receipt of knowledge is a key ingredient by which the tourism sector can adjust and adapt to its dynamic environment. However although its importance has long been recognised the fragmentation within the sector, largely as a result of it being comprised of small and medium sized businesses, makes understanding knowledge management challenging.This book applies knowledge management and social ... Read more

    $67.99 USD

  • Tourism Management in Warm-water Island Destinations

    by Michelle McLeod, Robertico Croes, David Airey, Dr Sheree-Ann Adams, Donna Chambers, Anne P. Crick, Frederic Dimanche, Rachel Dodds, Brigitte Joubert0, Jorge Ridderstaat1, Manuel Rivera2, Michael Sadowski3, Neelu Seetaram4, Kelly J. Semrad5, Professor Noel Scott6 ...
    Series series CABI Series in Tourism Management Research
    Warm-water islands are a cohesive group of islands distinguished by their geography and remoteness, history as former colonial territories, and dependence on external stakeholders for their economic and social development. Warm-water island destinations also have a year-round tourism industry. These island tourism destinations are facing unprecedented adjustment challenges in the wake of ... Read more

    $49.89 USD

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  • Performance measurement of workplace change

    in two different cultural contexts

    by Chaiwat Riratanaphong ...
    Nowadays, organisations must cope with the pressure of cost reduction and efficiency in order to succeed in a highly competitive business environment. However, drivers to improve social interaction and employee’s performance and as such to contribute to organisational goals and objectives make it necessary to be concerned with other performance criteria as well, such as effectiveness, flexibility, ... Read more

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  • Transforming Supply Chains

    Realign Your Business To Better Serve Customers In A Disruptive World

    by John Gattorna, Deborah Ellis ...
    Series series Financial Times Series
    John Gattorna and Deborah Ellis are long-term collaborators on the design and management of enterprise supply chains.Dr John Gattorna has been one of the most influential voices in the development of the modern supply chain. His long-held vision of the supply chain as the central nervous system of an organisation and as a major source of competitive advantage if done well has inspired both supply ... Read more

    $19.49 USD

  • An Introduction to Service Design

    Designing the Invisible

    by Lara Penin ...
    A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and ... Read more

    $44.59 USD

  • Learning Transformed

    8 Keys to Designing Tomorrow’s Schools, Today

    by Eric C. Sheninger ...
    With all that we know about how students learn, the nature of the world they will face after graduation, and the educational inequities that have existed for centuries, maintaining a traditional, one-size-fits-all approach to teaching and learning is tantamount to instructional malpractice.International security, the success of global economies, and sustainability as a global society all depend on ... Read more

    $31.19 USD

  • Crisis and Disaster Management for Tourism

    by Dr. Brent W. Ritchie ...
    Series Book 38 - Aspects of Tourism
    Tourism destinations and businesses are becoming increasingly prone to the impacts of crises and disasters due to global environmental change and security risks. This is the first research based book that provides a strategic approach to understanding the nature of tourism crises and disasters before outlining tourism crisis and disaster planning, response, and longer term recovery and knowledge ... Read more

    $23.79 USD

  • Facilities Management and Corporate Real Estate Management as Value Drivers

    How to Manage and Measure Adding Value

    Edited by Per Anker Jensen, Theo van der Voordt ...
    Facilities Management (FM) and Corporate Real Estate Management (CREM) are two closely related and relatively new management disciplines with developing international professions and increasing academic attention. Both disciplines have from the outset a strong focus on controlling and reducing cost for real estate, facilities and related services. In recent years there has been a change towards ... Read more

    $67.99 USD

  • Sustainable Tourism

    by David Weaver ...
    Sustainable Tourism comprehensively examines the theoretical and applied dimensions of contemporary sustainable tourism from a global perspective. Using international case studies and examples, it provides cutting edge coverage of the latest developments in the area, both theoretically and practically. It takes the reader through all aspects of sustainable tourism from the emergence of the ... Read more

    $101.99 USD

  • Strategic Operations Management

    by Steve Brown, John Bessant, Fu Jia ...
    Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to ... Read more

    $89.99 USD