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“michael shulver”

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  • Service Operations Management

    Improving Service Delivery

    by Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark ...
    Analyse and address organisational challenges using real world examplesService Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations ... Read more

    $43.99 USD