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Implementing Service Quality based on ISO/IEC 20000

A Management Guide

by Michael Kunas ...

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you. ... Read more

$22.39 USD or Free with Kobo Plus

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
... Read more

Cloud computing

Moving IT out of the office

Edited by BCS, The Chartered Institute for IT ...

Cloud computing is considered to be one of the main business drivers for growth and innovation, and a global survey by Gartner listed cloud computing as one of the top three technology priorities for CIOs in 2012. Yet debate continues around its real benefits, security and data protection issues. The articles in this ebook look at different aspects of cloud computing, from strategic and ... Read more

$3.99 USD

Cloud computing is considered to be one of the main business drivers for growth and innovation, and a global survey by Gartner listed cloud computing as one of the top three technology priorities for CIOs in 2012. Yet debate continues around its real benefits, security and data protection issues. The articles in this ebook look at different aspects of cloud computing, from strategic and
... Read more
Lean and the Art of Cloud Computing Management

by Gregor Petri ...

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud ... Read more

Free

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud
... Read more
ITIL® – A Pocket Guide 2011 Edition

by Jan a.o. ...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT ... Read more

$36.89 USD

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT
... Read more
TOGAF® Version 9.1 - A Pocket Guide

by Andrew Josey ...

Note: This book is available in several languages: Brazilian Portuguese, English, Spanish, French. This is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the worlds leading ... Read more

$20.99 USD or Free with Kobo Plus

Note: This book is available in several languages: Brazilian Portuguese, English, Spanish, French. This is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the worlds leading
... Read more
Passing the ITIL® Foundation Exam

by Vince Pultorak ...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions ... Read more

$41.99 USD

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions
... Read more
Prince2 for Beginners : For Certification and Study Guide for Project Management

by Paul Holdbrook ...

PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to ... Read more

$3.99 USD or Free with Kobo Plus

PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to
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ITIL® V3 - A Pocket Guide

by Jan van Bon ...

Note: This pocket book is available in several languages: English, German, French.This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach? ... Read more

$20.99 USD or Free with Kobo Plus

Note: This pocket book is available in several languages: English, German, French.This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach?
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TOGAF 9 Foundation Part 2 Exam Preparation Course in a Book for Passing the TOGAF 9 Foundation Part 2 Certified Exam - The How To Pass on Your First Try Certification Study Guide

by William Manning ...

With the worldwide surge in the demand for IT Professional skills, the TOGAF 9 Foundation Part 2 is one of the hottest certifications today. To pass the TOGAF 9 Foundation Part 2 exam, you need a no-gimmicks, no-nonsense book on the exam objectives. This is that book!TOGAF Version 9 Enterprise Edition is a detailed method and set of supporting resources for developing an Enterprise Architecture. ... Read more

$17.99 USD or Free with Kobo Plus

With the worldwide surge in the demand for IT Professional skills, the TOGAF 9 Foundation Part 2 is one of the hottest certifications today. To pass the TOGAF 9 Foundation Part 2 exam, you need a no-gimmicks, no-nonsense book on the exam objectives. This is that book!TOGAF Version 9 Enterprise Edition is a detailed method and set of supporting resources for developing an Enterprise Architecture.
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The IT Manager’s Guide to Continuous Delivery

Delivering Software in Days

by Andrew Phillips, Michiel Sens, Adriaan de Jonge, Mark van Holsteijn ...

Turning good ideas into marketable software quickly is now a business imperative for every enterprise. Delivering software features faster and with high quality is the first critical step. The subsequent step is to rapidly collect feedback from users to guide the next set of ideas for further improvements. Critical software development objectives such as these set the stage for The IT Manager’s ... Read more

$2.99 USD or Free with Kobo Plus

Turning good ideas into marketable software quickly is now a business imperative for every enterprise. Delivering software features faster and with high quality is the first critical step. The subsequent step is to rapidly collect feedback from users to guide the next set of ideas for further improvements. Critical software development objectives such as these set the stage for The IT Manager’s
... Read more
Agile Testing

How to Succeed in an Extreme Testing Environment

by John Watkins ...

In an IT world in which there are differently sized projects, with different applications, differently skilled practitioners, and on-site, off-site, and off-shored development teams, it is impossible for there to be a one-size-fits-all agile development and testing approach. This book provides practical guidance for professionals, practitioners, and researchers faced with creating and rolling out ... Read more

$63.99 USD

In an IT world in which there are differently sized projects, with different applications, differently skilled practitioners, and on-site, off-site, and off-shored development teams, it is impossible for there to be a one-size-fits-all agile development and testing approach. This book provides practical guidance for professionals, practitioners, and researchers faced with creating and rolling out
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The TOGAF® Standard, 10th Edition - A Pocket Guide

by Andrew Josey, Dave Hornford ...

This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum’s global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With ... Read more

$20.99 USD or Free with Kobo Plus

This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum’s global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With
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Implementing Service Quality based on ISO/IEC 20000

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Cloud computing

Lean and the Art of Cloud Computing Management

ITIL® – A Pocket Guide 2011 Edition

TOGAF® Version 9.1 - A Pocket Guide

Passing the ITIL® Foundation Exam

Prince2 for Beginners : For Certification and Study Guide for Project Management

ITIL® V3 - A Pocket Guide

TOGAF 9 Foundation Part 2 Exam Preparation Course in a Book for Passing the TOGAF 9 Foundation Part 2 Certified Exam - The How To Pass on Your First Try Certification Study Guide

The IT Manager’s Guide to Continuous Delivery

Agile Testing

The TOGAF® Standard, 10th Edition - A Pocket Guide

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