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“micah solomon”

Showing 1 - 12 of 12 results for “micah solomon”
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  • The Heart of Hospitality

    Great Hotel and Restaurant Leaders Share Their Secrets

    by Micah Solomon ...
    Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel ... Read more

    $9.99 USD or Free with Kobo Plus

  • Exceptional Service, Exceptional Profit

    The Secrets of Building a Five-Star Customer Service Organization

    by Leonardo Inghilleri, Micah Solomon ...
    What if you could protect your business against competitive inroads, once and for all?Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader ... Read more

    $11.49 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Ignore Your Customers (and They'll Go Away)

    The Simple Playbook for Delivering the Ultimate Customer Service Experience

    by Micah Solomon ...
    The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom ... Read more

    $7.49 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

    by Micah Solomon ...
    Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyaltyCustomer service done right is one of today’s most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon ... Read more

    $18.79 USD

  • High-Tech, High-Touch Customer Service

    Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    by Micah Solomon ...
    Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage ... Read more

    $7.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Audiobook

    Exceptional Service, Exceptional Profit

    The Secrets of Building a Five-Star Customer Service Organization

    by Leonardo Inghilleri, Micah Solomon ...
    Narrated by Sean Pratt ...

    Unabridged

    5 hours 39 min

    "Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking ... Read more

    $27.98 USD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    Ignore Your Customers (and They'll Go Away)

    The Simple Playbook for Delivering the Ultimate Customer Service Experience

    by Micah Solomon ...
    Narrated by Jakob Lewis, Gabe Wicks, John Behrens ...

    Unabridged

    5 hours 16 min

    The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom ... Read more

    $23.99 USD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    The Heart of Hospitality

    Great Hotel and Restaurant Leaders Share Their Secrets

    by Micah Solomon ...
    Narrated by Kevin T. Collins ...

    Unabridged

    7 hours 10 min

    The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), ... Read more

    $19.99 USD

  • Audiobook

    Can Your Customer Service Do This?

    Create an Anticipatory Customer Experience that Builds Loyalty Forever

    by Micah Solomon ...
    Narrated by Lyle Blaker ...

    Unabridged

    4 hours 34 min

    Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.In ... Read more

    $12.99 USD

  • Audiobook

    High-Tech, High-Touch Customer Service

    Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    by Micah Solomon ...
    Narrated by Micah Solomon, Sean Pratt ...

    Unabridged

    6 hours 7 min

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of ... Read more

    $27.98 USD

    Also available as: eBook

    Also available as: eBook

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  • Audiobook

    Decisive

    How to Make Better Choices in Life and Work

    by Chip Heath, Dan Heath ...
    Narrated by Kaleo Griffith ...

    Unabridged

    9 hours 9 min

    Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, tackle one of the most critical topics in our work and personal lives: how to make better decisions.　Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We’re overconfident. We seek out information that supports us and downplay information that doesn’t. We get ... Read more

    $20.99 USD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    Switch

    How to Change Things When Change Is Hard

    by Chip Heath, Dan Heath ...
    Narrated by Charles Kahlenberg ...

    Unabridged

    7 hours 43 min

    #1 NEW YORK TIMES BESTSELLER • ONE MILLION COPIES SOLD! The ultimate guide to making changes and following through, from the authors of Made to Stick and Decisive—hailed as “witty and instructive” (The Wall Street Journal), “packed with examples and hands-on tools that will get you moving right away” (BusinessWeek)Why is it so hard to make lasting changes in our companies, in our communities, and ... Read more

    $17.99 USD

    Also available as: eBook

    Also available as: eBook