Rakuten Kobo

Shopping Cart

Item(s) unavailable for purchase

Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.

itemsitem

- Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Get 1 credit every month for the audiobook of your choice
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  Audiobook
  by ,
  
  Available:
  
  . No commitment, cancel anytime at kobo.com/account/subscriptions.
  
  Pre-order
  1 audiobook monthly
  
  + FREE 30-day trial
  
  Special Offer
  
  Get 1 credit every month to exchange for an audiobook of your choice
  
  *No commitment, cancel anytime
  
  FREE

itemsitem

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions
Audiobook
by ,

Available:
. No commitment, cancel anytime at kobo.com/account/subscriptions.

Pre-order
1 audiobook monthly

+ FREE 30-day trial

Special Offer

Get 1 credit every month to exchange for an audiobook of your choice

*No commitment, cancel anytime

FREE

Recommended For You

Skip side bar filters

CXOXO

Building a Support Team Your Customers Will Love

by Mercer Smith ...

CXOXO: Building a Support Team Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. Maybe you are someone who is just starting to build their career and wants to get an insider's look at what you should be thinking about. Equally possible is that you are heading up CX at a larger company, and want to get some in-depth case studies and ... Read more

$9.99 USD or Free with Kobo Plus

CXOXO: Building a Support Team Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. Maybe you are someone who is just starting to build their career and wants to get an insider's look at what you should be thinking about. Equally possible is that you are heading up CX at a larger company, and want to get some in-depth case studies and
... Read more

Empowered

Ordinary People, Extraordinary Products

by Marty Cagan ...

Series series Silicon Valley Product Group
What is it about the top tech product companies such as Amazon, Apple, Google, Netflix and Tesla that enables their record of consistent innovation?Most people think it’s because these companies are somehow able to find and attract a level of talent that makes this innovation possible. But the real advantage these companies have is not so much who they hire, but rather how they enable their people ... Read more

$19.00 USD

Also available as: Audiobook

What is it about the top tech product companies such as Amazon, Apple, Google, Netflix and Tesla that enables their record of consistent innovation?Most people think it’s because these companies are somehow able to find and attract a level of talent that makes this innovation possible. But the real advantage these companies have is not so much who they hire, but rather how they enable their people
... Read more

Also available as: Audiobook
Successful Business Process Management

What You Need to Know to Get Results

by Paula Berman ...

This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé.Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one ... Read more

$13.49 USD or Free with Kobo Plus

This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé.Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one
... Read more
Hacking Marketing

Agile Practices to Make Marketing Smarter, Faster, and More Innovative

by Scott Brinker ...

Apply software-inspired management concepts to accelerate modern marketingIn many ways, modern marketing has more in common with the software profession than it does with classic marketing management. As surprising as that may sound, it's the natural result of the world going digital. Marketing must move faster, adapt more quickly to market feedback, and manage an increasingly complex set of ... Read more

$17.00 USD

Also available as: Audiobook

Apply software-inspired management concepts to accelerate modern marketingIn many ways, modern marketing has more in common with the software profession than it does with classic marketing management. As surprising as that may sound, it's the natural result of the world going digital. Marketing must move faster, adapt more quickly to market feedback, and manage an increasingly complex set of
... Read more

Also available as: Audiobook
Practical Kaizen

501 Daily Ideas To Improve Your Business

by James JJ Kelly ...

Need some ideas about what to improve? PDCA/PDSA, TQM, Reengineering, ISO9000, CMM, CMMI, Six Sigma, Lean, Lean Six Sigma, JIT, DoE, statistical process control, EFQM, Kaizen, 5S…All of these methods and frameworks are great and provide you with the HOW. But then they leave you with figuring out the WHAT by yourself.This book fills the gap on WHAT to look at improving. I give you hundreds of ... Read more

$1.49 USD

Need some ideas about what to improve? PDCA/PDSA, TQM, Reengineering, ISO9000, CMM, CMMI, Six Sigma, Lean, Lean Six Sigma, JIT, DoE, statistical process control, EFQM, Kaizen, 5S…All of these methods and frameworks are great and provide you with the HOW. But then they leave you with figuring out the WHAT by yourself.This book fills the gap on WHAT to look at improving. I give you hundreds of
... Read more
The OKRs Field Book

A Step-by-Step Guide for Objectives and Key Results Coaches

by Ben Lamorte ...

Take your OKRs coaching skills to the next level with this practical handbook.In The OKRs Field Book: A Step-by-Step Guide for Objectives and Key Results Coaches, Ben Lamorte, a seasoned coach and management science expert, provides a structured approach for implementing objectives and key results. This book provides tips and tools that enable you to coach your OKRs clients with confidence. ... Read more

$19.00 USD

Also available as: Audiobook

Take your OKRs coaching skills to the next level with this practical handbook.In The OKRs Field Book: A Step-by-Step Guide for Objectives and Key Results Coaches, Ben Lamorte, a seasoned coach and management science expert, provides a structured approach for implementing objectives and key results. This book provides tips and tools that enable you to coach your OKRs clients with confidence.
... Read more

Also available as: Audiobook
101 Project Management Problems and How to Solve Them

Practical Advice for Handling Real-World Project Challenges

by Tom Kendrick ...

In this helpful how-to, author Tom Kendrick reveals field-proven principles for navigating high-pressure situations, so you can overcome any obstacle.Even with a terrific project management program in place, problems can arise to derail your team's hard work. This book explores a wide range of challenging scenarios and practical solutions and is packed with insightful answers to over 100 of your ... Read more

$14.39 USD or Free with Kobo Plus

Also available as: Audiobook

In this helpful how-to, author Tom Kendrick reveals field-proven principles for navigating high-pressure situations, so you can overcome any obstacle.Even with a terrific project management program in place, problems can arise to derail your team's hard work. This book explores a wide range of challenging scenarios and practical solutions and is packed with insightful answers to over 100 of your
... Read more

Also available as: Audiobook
The Agile Marketer

Turning Customer Experience Into Your Competitive Advantage

by Roland Smart ...

The marketer's guide to modernizing platforms and practicesMarketing in the digital era is a whole new game: it's fundamentally about competing on the customer experience. Marketers must integrate a complex set of technologies to capture the customer's digital body language—and thereby deliver the right experiences, at the right times, via the right channels. This approach represents a formidable ... Read more

$15.00 USD

Also available as: Audiobook

The marketer's guide to modernizing platforms and practicesMarketing in the digital era is a whole new game: it's fundamentally about competing on the customer experience. Marketers must integrate a complex set of technologies to capture the customer's digital body language—and thereby deliver the right experiences, at the right times, via the right channels. This approach represents a formidable
... Read more

Also available as: Audiobook
OKRs for All

Making Objectives and Key Results Work for your Entire Organization

by Vetri Vellore ...

Transform your organization and get everyone pulling in the same direction by doing OKR’s betterThe spiritual successor to KPIs (key performance indicators), OKRs, or objectives and key results, are rapidly gaining popularity and helping some of the world’s most successful businesses solve their strategic execution problems. However, some companies struggle with their implementation, finding that ... Read more

$17.00 USD

Also available as: Audiobook

Transform your organization and get everyone pulling in the same direction by doing OKR’s betterThe spiritual successor to KPIs (key performance indicators), OKRs, or objectives and key results, are rapidly gaining popularity and helping some of the world’s most successful businesses solve their strategic execution problems. However, some companies struggle with their implementation, finding that
... Read more

Also available as: Audiobook
Becoming an Agile Software Architect

Strategies, practices, and patterns to help architects design continually evolving solutions

by Rajesh R V ...

A guide to successfully operating in a lean-agile organization for solutions architects and enterprise architectsKey FeaturesDevelop the right combination of processes and technical excellence to address architectural challengesExplore a range of architectural techniques to modernize legacy systemsDiscover how to design and continuously improve well-architected sustainable softwareBook ... Read more

$36.89 USD or Free with Kobo Plus

A guide to successfully operating in a lean-agile organization for solutions architects and enterprise architectsKey FeaturesDevelop the right combination of processes and technical excellence to address architectural challengesExplore a range of architectural techniques to modernize legacy systemsDiscover how to design and continuously improve well-architected sustainable softwareBook
... Read more
ChatGPT Strategies for B2B Transformation

Harness generative AI's power, adapt your sales & marketing, and launch end-to-end transformation across the enterprise

by Jason Hoover ...

This book explores the transformative capabilities of generative AI tools like ChatGPT and how small and medium-sized businesses (SMBs) can effectively harness them to reinvent their sales & marketing machine and launch transformation across the enterprise. It is geared towards B2B (business-to-business) business leaders who want to understand ChatGPT's true disruptive potential for their ... Read more

$8.69 USD or Free with Kobo Plus

This book explores the transformative capabilities of generative AI tools like ChatGPT and how small and medium-sized businesses (SMBs) can effectively harness them to reinvent their sales & marketing machine and launch transformation across the enterprise. It is geared towards B2B (business-to-business) business leaders who want to understand ChatGPT's true disruptive potential for their
... Read more
Stop Wasting Research

Maximize the Product Impact of Your Organization's Customer Insights

by Jake Burghardt ...

Why do crucial customer insights often fail to drive product decisions? The answer: wasted research. Jake Burghardt identifies the insidious root causes of research waste, giving actionable ideas to increase the impact of siloed research. You’ll learn to enhance collaboration, maximize learning, and drive research-informed product launches. Anyone—from UX researchers and insight generators to data ... Read more

$40.99 USD

Why do crucial customer insights often fail to drive product decisions? The answer: wasted research. Jake Burghardt identifies the insidious root causes of research waste, giving actionable ideas to increase the impact of siloed research. You’ll learn to enhance collaboration, maximize learning, and drive research-informed product launches. Anyone—from UX researchers and insight generators to data
... Read more

Rakuten Kobo

eReaders

Apps

Accessories

What is Kobo Super Points?

Reward Yourself

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“mercer smith”

CXOXO

People who read this also enjoyed

Empowered

Successful Business Process Management

Hacking Marketing

Practical Kaizen

The OKRs Field Book

101 Project Management Problems and How to Solve Them

The Agile Marketer

OKRs for All

Becoming an Agile Software Architect

ChatGPT Strategies for B2B Transformation

Stop Wasting Research

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“mercer smith”

Show:

People who read this also enjoyed