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  • The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

    Series series Economics and Finance (R0)
    The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes ... Read more

    $143.09 USD

  • Public Administration Evolving SPECIAL SALE

    Edited by Mary E. Guy, Marilyn M. Rubin ...
    Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution.This book presents major trends in theory and practice in the ... Read more

    $73.99 USD

  • Emotional Labor and Crisis Response

    The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges. ... Read more

    $57.99 USD

  • Women and Men of the States

    Public Administrators and the State Level

    This text discusses and compares men's and women's career patterns in state government. It is based upon newly conducted original research surveys in six states. From this research, generalisations are made concerning commonalities and differences between men's and women's experiences in public adminstration at the state level. This is a new area of research: while much has been done at the ... Read more

    $65.99 USD

  • Emotional Labor

    Putting the Service in Public Service

    Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. ... Read more

    $87.99 USD

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  • Students Helping Students

    A Guide for Peer Educators on College Campuses

    This second edition offers a practical training guide for college students who serve as leaders, tutors, counselors, or advisors for their peers. This thoroughly revised and updated volume contains a fundamental discussion on student growth and development and provides learning objectives and self-discovery exercises to help student leaders with tasks such as tutoring, student orientation, ... Read more

    $34.00 USD

  • Making the Common Core Standards Work

    Using Professional Development to Build World-Class Schools

    Essential reading for school leaders!With the Common Core State Standards adopted by the vast majority of U.S. states, educators face the challenge of translating the standards into successful, positive change within schools. Written for school leaders, this practical guide offers a blueprint for implementing and exceeding the new standards using very targeted professional development.Readers will ... Read more

    $35.99 USD

  • Personality and the Fate of Organizations

    by Robert Hogan ...
    Personality and performance are intricately linked, and personality has proven to have a direct influence on an individual's leadership ability and style, team performance, and overall organizational effectiveness. In Personality and the Fate of Organizations, author Robert Hogan offers a systematic account of the nature of personality, showing how to use personality to understand organizations ... Read more

    $59.99 USD

  • Blind Spots, Biases and Other Pathologies in the Boardroom

    In this book we argue that as a first step it is important to recognize these group dynamics and the problems they cause. Some of them can be minimized through, for example, properly designed decision processes. Others are more complicated. But all of them need to be recognized and understood so that we can properly shape our expectations of the degree and quality of oversight corporate boards of ... Read more

    $6.29 USD

  • Defining Public Administration

    Selections from the International Encyclopedia of Public Policy and Administration

    This anthology, Defining Public Administration, is designed to assist beginning and intermediate level students of public policy, and to stir the imaginations of readers concerned with public policy and administration. The forty-five articles included in the text are all reprinted from the International Encyclopedia of Public Policy and Administration, and these accessible, interesting articles ... Read more

    $87.99 USD

  • Star Teachers of Children in Poverty

    Series series Kappa Delta Pi Co-Publications
    In his groundbreaking work, Martin Haberman identified key dispositions of "star" teachers that help them work successfully with students in poverty. More than two decades later, Maureen D. Gillette and Djanna A. Hill build on Haberman’s seminal work, considering contemporary issues such as social justice, technology, and the political environment, and moving beyond the classroom to focus on ... Read more

    Was $36.99 USD Now $31.99 USD