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Showing 1 - 12 of 12 results for “markus jakob”
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  • This Is Service Design Doing

    by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider ...
    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service ... Read more

    $30.99 USD

  • Wind Power Policies and Diffusion in the Nordic Countries

    Comparative Patterns

    by Jon Birger Skjærseth, Teis Hansen, Jakob Donner-Amnell, Jens Hanson, Tor Håkon Jackson Inderberg, Helle Ørsted Nielsen, Birgitte Nygaard, Markus Steen ...
    Series series Social Sciences (R0)
    This book focuses specifically on policy mixes and wind power diffusion in four Nordic countries – Denmark, Finland, Norway and Sweden. Although these Nordic welfare states have much in common, they have adopted different wind power policies and experienced dissimilar diffusion trajectories. Understanding these patterns across the Nordic countries is the central puzzle that this book investigates. ... Read more

    $44.99 USD

  • Cannabis

    A Handbook for Science and Practice

    Edited by Andreas S. Ziegler ...
    Cannabis - A Comprehensive GuideThe use of cannabis for medicinal purposes can be traced back to antiquity, but it is only recently that it has garnered attention as one of the most exciting medical-pharmaceutical topics. In hardly any other area of pharmacotherapy has knowledge of late developed with comparable dynamism. Experts from different fields are continuously working on new scientific ... Read more

    $179.00 USD or Free with Kobo Plus

  • Building Information Modeling

    Technology Foundations and Industry Practice

    Edited by André Borrmann, Markus König, Christian Koch, Jakob Beetz ...
    Series series Computer Science (R0)
    Building Information Modeling (BIM) refers to the consistent and continuous use of digital information throughout the entire lifecycle of a built facility, including its design, construction and operation. In order to exploit BIM methods to their full potential, a fundamental grasp of their key principles and applications is essential. Accordingly, this book combines discussions of theoretical ... Read more

    $80.99 USD

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  • Good Services

    How to Design Services that Work

    by Lou Downe ...
    Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common ... Read more

    $18.99 USD

  • This is Service Design Thinking

    Basics-Tools-Cases

    Edited by Marc Stickdorn, Jakob Schneider ...
    This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about ... Read more

    $28.99 USD

  • UX Research

    Practical Techniques for Designing Better Products

    by Brad Nunnally, David Farkas ...
    One key responsibility of product designers and UX practitioners is to conduct formal and informal research to clarify design decisions and business needs. But there’s often mystery around product research, with the feeling that you need to be a research Zen master to gather anything useful. Fact is, anyone can conduct product research. With this quick reference guide, you’ll learn a common ... Read more

    $24.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Service Organization

    How to Deliver and Lead Successful Services, Sustainably

    by Kate Tarling ...
    All organizations are becoming service organizations. But most weren’t built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside ... Read more

    $18.99 USD

  • Information Architecture

    For the Web and Beyond

    by Louis Rosenfeld, Peter Morville, Jorge Arango ...
    Information architecture (IA) is far more challenging—and necessary—than ever. With the glut of information available today, anything your organization wants to share should be easy to find, navigate, and understand. But the experience you provide has to be familiar and coherent across multiple interaction channels, from the Web to smartphones, smartwatches, and beyond.To guide you through this ... Read more

    $36.79 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Service Design for Business

    A Practical Guide to Optimizing the Customer Experience

    by Ben Reason, Melvin Brand Flu, Lavrans Løvlie ...
    A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy ... Read more

    $17.00 USD

  • User Story Mapping

    Discover the Whole Story, Build the Right Product

    by Jeff Patton, Peter Economy ...
    User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features.Author Jeff Patton shows you how changeable story maps enable your team to hold better ... Read more

    $24.49 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Design Thinking for Strategic Innovation

    What They Can't Teach You at Business or Design School

    by Idris Mootee ...
    A comprehensive playbook for applied design thinking in business and management, complete with concepts and toolkitsAs many companies have lost confidence in the traditional ways of running a business, design thinking has entered the mix. Design Thinking for Strategic Innovation presents a framework for design thinking that is relevant to business management, marketing, and design strategies and ... Read more

    $22.00 USD