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Delivering Excellent Service Quality in Aviation

A Practical Guide for Internal and External Service Providers

by Mario Kossmann ...

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to ... Read more

$91.99 USD

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to
... Read more
Requirements Management

How to Ensure You Achieve What You Need from Your Projects

by Mario Kossmann ...

Poor requirements management is one of the top five contributors to poor project performance. In extreme, safety critical or emergency-relief situations, failure to satisfy the real needs of the project stakeholders may well lead directly to loss of life or human suffering; other, more mundane, projects can also be severely compromised. Dr Mario Kossmann’s Requirements Management looks at the ... Read more

$77.99 USD

Poor requirements management is one of the top five contributors to poor project performance. In extreme, safety critical or emergency-relief situations, failure to satisfy the real needs of the project stakeholders may well lead directly to loss of life or human suffering; other, more mundane, projects can also be severely compromised. Dr Mario Kossmann’s Requirements Management looks at the
... Read more

Prince2 for Beginners - Introduction to Prince2 Project Management Concepts

by Andy Webb ...

The PRINCE2 (PRojects IN Controlled Environments) Exam is a de facto process-based project management method used widely throughout the United Kingdom and internationally, as well. This book is designed to help you learn more about the examination process, including test questions, so you can prepare for and pass it to earn your PRINCE2 certification.Since I first started work in 2005 at a small ... Read more

$1.99 USD or Free with Kobo Plus

The PRINCE2 (PRojects IN Controlled Environments) Exam is a de facto process-based project management method used widely throughout the United Kingdom and internationally, as well. This book is designed to help you learn more about the examination process, including test questions, so you can prepare for and pass it to earn your PRINCE2 certification.Since I first started work in 2005 at a small
... Read more
The One-Page Project Manager for Execution

Drive Strategy and Solve Problems with a Single Sheet of Paper

by Clark A. Campbell, Mike Collins ...

Drive Strategy With Simplicity–On A Single Sheet Of Paper!The One-Page Project Manager set a new standard as an understandable and easy-to-apply organizational tool, allowing managers to summarize complex projects on a single information-rich page. This book, third in the OPPM series, describes how to combine the OPPM with the Toyota A3 report to create an enhanced, integrated management tool. ... Read more

$14.00 USD

Also available as: Audiobook

Drive Strategy With Simplicity–On A Single Sheet Of Paper!The One-Page Project Manager set a new standard as an understandable and easy-to-apply organizational tool, allowing managers to summarize complex projects on a single information-rich page. This book, third in the OPPM series, describes how to combine the OPPM with the Toyota A3 report to create an enhanced, integrated management tool.
... Read more

Also available as: Audiobook
Juran's Quality Handbook 7E (PB)

by Joseph A. Defeo ...

The cornerstone text onquality management and performance excellence – thoroughly revised to reflectthe latest challenges and developmentsThe “body of knowledge” for the science ofquality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meetthe ever-changing needs of today’s business and quality professionals. Underthe ... Read more

$99.99 USD

The cornerstone text onquality management and performance excellence – thoroughly revised to reflectthe latest challenges and developmentsThe “body of knowledge” for the science ofquality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meetthe ever-changing needs of today’s business and quality professionals. Underthe
... Read more
Microsoft Visio 2013 Basics

by Tutorial Books ...

This book helps you to learn the basics of Microsoft Visio 2013 using brief explanations, and step-by-step examples. It starts with creating basic flow chart. This process gives you an overview about how to create diagrams and helps you to learn additional functionalities. The proceeding tutorials will help you to work with various types of diagrams that can be created using Visio.• Get used to ... Read more

$15.00 USD or Free with Kobo Plus

This book helps you to learn the basics of Microsoft Visio 2013 using brief explanations, and step-by-step examples. It starts with creating basic flow chart. This process gives you an overview about how to create diagrams and helps you to learn additional functionalities. The proceeding tutorials will help you to work with various types of diagrams that can be created using Visio.• Get used to
... Read more
Pete the Bushman

Hunting Tales and Back-Country Lessons from a Wild West-Coaster

by Peter Salter ...

The adventures of Pete the Bushman, a wild West-coaster from Pukekura, New Zealand's answer to Crocodile Dundee and a man who owns his own town. This book about a true New Zealand bushman, of a life lived against the grain, of adventure in New Zealand's thickest wilderness and a lifestyle any Kiwi bloke would envy. Pete the Bushman has lived a life inseparable from the bush - these are his stories ... Read more

$13.99 USD

The adventures of Pete the Bushman, a wild West-coaster from Pukekura, New Zealand's answer to Crocodile Dundee and a man who owns his own town. This book about a true New Zealand bushman, of a life lived against the grain, of adventure in New Zealand's thickest wilderness and a lifestyle any Kiwi bloke would envy. Pete the Bushman has lived a life inseparable from the bush - these are his stories
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The Comprehensive Project Management Guide - The Basics of Project Management plus an Overview of the Major Frameworks

by Ivanka Menken ...

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to ... Read more

$17.99 USD or Free with Kobo Plus

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to
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Human Factors

by Gunnar Fahlgren ...

The purpose of this book is, that readers might get interested in every day psychology, Human Factors, their own functions and how these can be used to improve their own well being, like stress management, in order to function better. It is a book for management, for staff members, teachers, parents, health-care professions, flight deck crew, cabin crew, engineers, flight controllers, maritime ... Read more

$3.99 USD

The purpose of this book is, that readers might get interested in every day psychology, Human Factors, their own functions and how these can be used to improve their own well being, like stress management, in order to function better. It is a book for management, for staff members, teachers, parents, health-care professions, flight deck crew, cabin crew, engineers, flight controllers, maritime
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Getting It Right

Business Requirement Analysis Tools and Techniques

by Kevin Brennan, Don Wessels, Kathleen B Hass ...

Volume of the Business Analysis Essential Library SeriesGetting It Right: Business Requirement Analysis Tools and Techniques, presents principles and practices for effective requirements analysis and specification, and a broad overview of the requirements analysis and specification processes. This critical reference is designed to help the business analyst decide which requirement artifacts should ... Read more

$14.99 USD or Free with Kobo Plus

Volume of the Business Analysis Essential Library SeriesGetting It Right: Business Requirement Analysis Tools and Techniques, presents principles and practices for effective requirements analysis and specification, and a broad overview of the requirements analysis and specification processes. This critical reference is designed to help the business analyst decide which requirement artifacts should
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The Lean Machine

How Harley-Davidson Drove Top-Line Growth and Profitability with Revolutionary Lean Product Development

by Dantar P. Oosterwal ...

In this insider guide, former Harley-Davidson executive Dantar Oosterwal offers an exclusive look at how Harley-Davidson was able to adapt in an ever-changing world to stay on top and stay in existence.From near-extinction in the early eighties, Harley-Davidson rose to worldwide recognition and is still today one of the great, iconic American motorcycle brands. In this insider guide, former Harley ... Read more

$14.99 USD

In this insider guide, former Harley-Davidson executive Dantar Oosterwal offers an exclusive look at how Harley-Davidson was able to adapt in an ever-changing world to stay on top and stay in existence.From near-extinction in the early eighties, Harley-Davidson rose to worldwide recognition and is still today one of the great, iconic American motorcycle brands. In this insider guide, former Harley
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The Extraordinary Power of Project Relationships

by Harry Mingail ...

Bad business one-on-one or group relationships create stress, destruction and unproductively. Likewise, without great relationships, our personal lives can be empty, boring and lonely. This book is packed with great ideas, techniques and many checklists to make great things happen for you. At minimum you will find something and typically many things which will reward your investment in this book, ... Read more

$12.99 USD or Free with Kobo Plus

Bad business one-on-one or group relationships create stress, destruction and unproductively. Likewise, without great relationships, our personal lives can be empty, boring and lonely. This book is packed with great ideas, techniques and many checklists to make great things happen for you. At minimum you will find something and typically many things which will reward your investment in this book,
... Read more

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Delivering Excellent Service Quality in Aviation

Requirements Management

People who read these also enjoyed

Prince2 for Beginners - Introduction to Prince2 Project Management Concepts

The One-Page Project Manager for Execution

Juran's Quality Handbook 7E (PB)

Microsoft Visio 2013 Basics

Pete the Bushman

The Comprehensive Project Management Guide - The Basics of Project Management plus an Overview of the Major Frameworks

Human Factors

Getting It Right

The Lean Machine

The Extraordinary Power of Project Relationships

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