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Stop apologizing to angry customers

How founders turn complaints into repeat sales

by Marin Ellis ...

Every refund request, negative review, and support ticket feels like a personal failure. But these moments are actually your highest-leverage opportunity to build loyalty. This book reveals the hidden psychology of service recovery—why a well-handled complaint often creates stronger attachment than a flawless transaction ever could. You'll learn the five-step apology that earns trust, the one ... Read more

$11.99 USD

Every refund request, negative review, and support ticket feels like a personal failure. But these moments are actually your highest-leverage opportunity to build loyalty. This book reveals the hidden psychology of service recovery—why a well-handled complaint often creates stronger attachment than a flawless transaction ever could. You'll learn the five-step apology that earns trust, the one
... Read more
Losing hours without meaning to

When hours slip by and presence becomes enough

by Marin Ellis ...

You look up from a task and three hours have passed. Or you plan to leave in ten minutes, yet somehow an hour disappears. This isn't a failure of willpower or a lack of discipline. It's a different way of experiencing time—one that is common with ADHD and autism. Many self-help approaches assume you simply need better habits. But when your brain processes time as a series of moments rather than a ... Read more

$29.99 USD

You look up from a task and three hours have passed. Or you plan to leave in ten minutes, yet somehow an hour disappears. This isn't a failure of willpower or a lack of discipline. It's a different way of experiencing time—one that is common with ADHD and autism. Many self-help approaches assume you simply need better habits. But when your brain processes time as a series of moments rather than a
... Read more
Forever Paris

A guide to the timeless soul of the city

by Marin Montagut ...

To discover every beguiling corner of Paris like a local, follow Marin Montagut to his favorite places; in operation for thirty years or more, these addresses define what makes the city so captivating. His adorable watercolors, accompanied by drawings from antique mercantile stock lists, bring each location to life. Step inside these time-honored establishments to be tempted by sundry souvenirs ... Read more

$23.99 USD

To discover every beguiling corner of Paris like a local, follow Marin Montagut to his favorite places; in operation for thirty years or more, these addresses define what makes the city so captivating. His adorable watercolors, accompanied by drawings from antique mercantile stock lists, bring each location to life. Step inside these time-honored establishments to be tempted by sundry souvenirs
... Read more
Torment yields what treaties cannot undo

Pain as statecraft from medieval dungeons to Geneva

by Marin Ellis ...

Torture has a history, and that history is also the history of the law that came to forbid it. This book traces the transformation of legally sanctioned pain—from the inquisitorial chambers of medieval Europe to the colonial police stations where confession was extracted by force. It does not linger on spectacle. Instead it asks: what did torture accomplish for the states that used it, and what ... Read more

$29.99 USD

Torture has a history, and that history is also the history of the law that came to forbid it. This book traces the transformation of legally sanctioned pain—from the inquisitorial chambers of medieval Europe to the colonial police stations where confession was extracted by force. It does not linger on spectacle. Instead it asks: what did torture accomplish for the states that used it, and what
... Read more
Sex Talks

The Five Conversations That Will Transform Your Love Life

by Vanessa Marin ...

The definitive guide to creating the sex life of your wildest dreams—just by talking about it!—from sexpert couple Vanessa and Xander Marin.INSTANT NEW YORK TIMES BESTSELLERAARP.org Books to Improve Your Love LifeWhy is it so hard to talk about sex, even with the person who regularly sees you naked?You know communication is important in a relationship, but you just don’t know how to get started ... Read more

$13.99 USD

The definitive guide to creating the sex life of your wildest dreams—just by talking about it!—from sexpert couple Vanessa and Xander Marin.INSTANT NEW YORK TIMES BESTSELLERAARP.org Books to Improve Your Love LifeWhy is it so hard to talk about sex, even with the person who regularly sees you naked?You know communication is important in a relationship, but you just don’t know how to get started
... Read more
The Rise of America

Remaking the World Order

by Marin Katusa ...

As a new president takes office in 2021, America is deeply divided politically and socially, while the economy seems precariously balanced on increasingly shaky legs. Doom and gloom is the predominant sentiment in America. It has become widely accepted within the investment, political, and media sectors that America is on the decline and that China will drive the global agenda in the 21st century. ... Read more

$9.99 USD or Free with Kobo Plus

As a new president takes office in 2021, America is deeply divided politically and socially, while the economy seems precariously balanced on increasingly shaky legs. Doom and gloom is the predominant sentiment in America. It has become widely accepted within the investment, political, and media sectors that America is on the decline and that China will drive the global agenda in the 21st century.
... Read more
Hope in Action

A Memoir About the Courage to Lead

by Sanna Marin ...

**A National BestsellerWhen Sanna Marin became Prime Minister of Finland at thirty-four years old, she captivated the world’s attention with her progressive ideas and “proved that good leadership does not depend on age” (Time100 Next).**The first in her family to attend university, Sanna broke barriers to become a global icon. Her term as prime minister—the youngest world leader at that time—took ... Read more

$14.99 USD

Also available as: Audiobook

**A National BestsellerWhen Sanna Marin became Prime Minister of Finland at thirty-four years old, she captivated the world’s attention with her progressive ideas and “proved that good leadership does not depend on age” (Time100 Next).**The first in her family to attend university, Sanna broke barriers to become a global icon. Her term as prime minister—the youngest world leader at that time—took
... Read more

Also available as: Audiobook
Scout Glory

by Francine J Marin ...

The very stout chap with the freckled, good-natured face was Tubby Hopkins. Sim Jeffords was of rather lean build, with a shrewd look in his keen eyes; Andy Bowles was the one whose cheeks every now and then expanded as though in imagination he might be practicing some new bugle call, for Andy had long been recognized as the official “reveille” and “taps” manipulator of the troop; and last, but ... Read more

$15.99 USD or Free with Kobo Plus

The very stout chap with the freckled, good-natured face was Tubby Hopkins. Sim Jeffords was of rather lean build, with a shrewd look in his keen eyes; Andy Bowles was the one whose cheeks every now and then expanded as though in imagination he might be practicing some new bugle call, for Andy had long been recognized as the official “reveille” and “taps” manipulator of the troop; and last, but
... Read more
Sweet Home Cowboy

by Marin Thomas ...

Series Book 9 - Love at the Chocolate Shop
When Marietta newcomer Elena Puente is coerced into attending a speed-dating event at the popular Copper Mountain Chocolate shop, she’s blindsided by a serious attraction to local cowboy, Wesley Banks.Still recovering from a broken engagement, the first-grade teacher from Las Vegas isn’t looking for romance. She’s in Montana to get to know the great-grandfather she never knew existed until she ... Read more

$3.99 USD or Free with Kobo Plus

When Marietta newcomer Elena Puente is coerced into attending a speed-dating event at the popular Copper Mountain Chocolate shop, she’s blindsided by a serious attraction to local cowboy, Wesley Banks.Still recovering from a broken engagement, the first-grade teacher from Las Vegas isn’t looking for romance. She’s in Montana to get to know the great-grandfather she never knew existed until she
... Read more
St. Cuthbert's Tower

by Francine J Marin ...

Rishton Hall Farm was let at last. Lord Stannington had had it on his hands a long time, and had offered it at a lower and ever lower rent. It was an open secret that John Oldshaw, who had a long lease of Lower Rishton Farm at the other end of the village, had expected the Rishton Hall lease to drop into his hands at last for a very trifling rent indeed. ... Read more

$25.99 USD or Free with Kobo Plus

Rishton Hall Farm was let at last. Lord Stannington had had it on his hands a long time, and had offered it at a lower and ever lower rent. It was an open secret that John Oldshaw, who had a long lease of Lower Rishton Farm at the other end of the village, had expected the Rishton Hall lease to drop into his hands at last for a very trifling rent indeed.
... Read more
The Climate Turn in Language Teaching

by Francisca Aguiló Mora, Almudena Marín Cobos ...

Series series Elements in Language Teaching
This Element critically explores the notion of climate education in the humanities and how it should embrace the teaching, learning, and research of second and heritage languages (SL/HL), starting with basic language programs. Because language is inseparable from the spheres where climate narratives and discourses circulate. The interconnectedness between language (as discourse), sociolinguistics, ... Read more

$20.49 USD

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This Element critically explores the notion of climate education in the humanities and how it should embrace the teaching, learning, and research of second and heritage languages (SL/HL), starting with basic language programs. Because language is inseparable from the spheres where climate narratives and discourses circulate. The interconnectedness between language (as discourse), sociolinguistics,
... Read more
Winter's Kiss

by Marin Thomas ...

Series Book 3 - Holiday at the Graff
After being banned from celebrating the holidays with his stepfamily, San Diego businessman Lucas Kendrick arrives in Marietta, Montana, in time to attend the New Year’s Eve celebration at the Graff Hotel. The rodeo-theme party isn’t his style but he’s drawn to the pretty cowgirl running the dice table. When the clock strikes midnight and they ring in the New Year with a kiss, Lucas almost forgets ... Read more

$3.99 USD or Free with Kobo Plus

After being banned from celebrating the holidays with his stepfamily, San Diego businessman Lucas Kendrick arrives in Marietta, Montana, in time to attend the New Year’s Eve celebration at the Graff Hotel. The rodeo-theme party isn’t his style but he’s drawn to the pretty cowgirl running the dice table. When the clock strikes midnight and they ring in the New Year with a kiss, Lucas almost forgets
... Read more

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Top Series in United States

Beartown Series

Love at the Chocolate Shop

Holiday at the Graff

Gwendy's Button Box Trilogy

Harts of the Rodeo

Rodeo Rebels

Men Made in America

The Cash Brothers

Stop apologizing to angry customers

Losing hours without meaning to

Forever Paris

Torment yields what treaties cannot undo

Sex Talks

The Rise of America

Hope in Action

Scout Glory

Sweet Home Cowboy

St. Cuthbert's Tower

The Climate Turn in Language Teaching

Winter's Kiss

eReaders

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Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

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Recommended For You

Top Series in United States

Beartown Series

Love at the Chocolate Shop

Holiday at the Graff

Gwendy's Button Box Trilogy

Harts of the Rodeo

Rodeo Rebels

Men Made in America

The Cash Brothers

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