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Top Series in United States

Showing 1 - 12 of 12 results for “leonard berry”
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  • Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

    by Leonard Berry, Kent Seltman ...
    Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system ... Read more

    $20.79 USD

  • Management Accounting Demystified

    by Leonard Eugene Berry ...
    Series series Demystified
    Learn the essentials of management accounting in a flash!This hands-on self-teaching guide covers the fundamentals of management accounting, including cost accounting, how to develop and use information for costing products and services, decision making, operational budgeting, performance evaluation, and other important subjects and provides an update on recent developments in the field. You will ... Read more

    $19.49 USD

  • On Great Service

    A Framework for Action

    by Leonard L. Berry ...
    Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site ... Read more

    $14.99 USD

  • Financial Accounting DeMYSTiFieD

    by Leonard Eugene Berry ...
    Series series Demystified
    The simple solution to complex accountingYou don't need a genius IQ to ace your financial accounting curriculum. The only prerequisites are a little discipline and a comprehensive tutorial devoid of confusing jargon.Financial Accounting DeMYSTiFieD presents all the concepts and skills you need, in a language you understand. Designed to let you learn at your own pace, it explains all the rules for ... Read more

    $21.59 USD

  • Discovering the Soul of Service

    The Nine Drivers of Sustainable Business Success

    by Leonard L. Berry ...
    This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.From Berry's exacting study of fourteen ... Read more

    $18.99 USD

  • Marketing Services

    Competing Through Quality

    by Leonard L. Berry ...
    Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that ... Read more

    $12.99 USD

  • Audiobook

    Management Lessons from Mayo Clinic

    Inside One of the World's Most Admired Service Organizations

    by Leonard L. Berry, Kent D. Seltman ...

    Unabridged

    11 hours 33 min

    The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive ... Read more

    $25.99 USD

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  • Audiobook

    Mindset

    The New Psychology of Success

    by Carol S. Dweck ...
    Narrated by Bernadette Dunne ...

    Unabridged

    10 hours 23 min

    **From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement.“Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence ... Read more

    $20.00 USD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    The 48 Laws of Power

    by Robert Greene ...
    Narrated by Don Leslie ...

    Abridged

    9 hours 53 min

    Cunning, instructive, and amoral, this controversial bestseller distills 3,000 years of the history of power into 48 well-explicated laws. Law 1: Never Outshine the Master. Law 3: Conceal Your Intentions. Law 7: Get Others to Do the Work for You, but Always Take the Credit. Law 15: Crush Your Enemy Totally. Law 33: Discover Each Man's Thumbscrew.These are the laws of power in their unvarnished ... Read more

    $24.99 USD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    Outliers

    The Story of Success

    by Malcolm Gladwell ...
    Narrated by Malcolm Gladwell ...

    Unabridged

    7 hours 18 min

    From the bestselling author of The Bomber Mafia, learn what sets high achievers apart—from Bill Gates to the Beatles—in this seminal work from "a singular talent" (New York Times Book Review).In this stunning book, Malcolm Gladwell takes us on an intellectual journey through the world of "outliers"—the best and the brightest, the most famous and the most successful. He asks the question: what ... Read more

    $24.99 USD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    The Light Between Oceans

    A Novel

    by M.L. Stedman ...
    Narrated by Noah Taylor ...

    Unabridged

    10 hours 22 min

    The captivating and beautiful years-long New York Times bestseller and major motion picture, now in a gorgeous new package designed for the modern reader.After four harrowing years on the Western Front, Tom Sherbourne returns to Australia and takes a job as the lighthouse keeper on Janus Rock, nearly half a day’s journey from the coast. To this isolated island, where the supply boat comes once a ... Read more

    $25.99 USD

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    Mockingjay (Hunger Games, Book Three)

    by Suzanne Collins ...
    Narrated by Tatiana Maslany ...
    Series Audiobook 3 - The Hunger Games

    Unabridged

    11 hours 19 min

    The greatly anticipated final book in the New York Times bestselling Hunger Games trilogy by Suzanne Collins.The Capitol is angry. The Capitol wants revenge. Who do they think should pay for the unrest? Katniss Everdeen. The final book in The Hunger Games trilogy by Suzanne Collins will have hearts racing, pages turning, and everyone talking about one of the biggest and most talked-about books and ... Read more

    $27.99 USD