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The Relationship Revolution

Closing the Customer Promise Gap

by Larry Hochman ...

YOUR CUSTOMERS ARE ANGRY. VERY ANGRY!The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low.This defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that ... Read more

$19.00 USD

YOUR CUSTOMERS ARE ANGRY. VERY ANGRY!The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low.This defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that
... Read more

Chief Customer Officer 2.0

How to Build Your Customer-Driven Growth Engine

by Jeanne Bliss ...

A Customer Experience Roadmap to Transform Your Business and CultureChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.And it will take years off your learning curve.Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the ... Read more

$18.00 USD

Also available as: Audiobook

A Customer Experience Roadmap to Transform Your Business and CultureChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.And it will take years off your learning curve.Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the
... Read more

Also available as: Audiobook
When Digital Becomes Human

The Transformation of Customer Relationships

by Steven Van Belleghem ...

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first ... Read more

$35.09 USD

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first
... Read more
Delivering Knock Your Socks Off Service

by Performance Research Associates ...

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... Read more

$12.99 USD

Also available as: Audiobook

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the
... Read more

Also available as: Audiobook
Selling in a New Market Space: Getting Customers to Buy Your Innovative and Disruptive Products

by Brian Burns, Tom Snyder ...

Your new product has changed the rules of the market. Now, you have to change the rules for selling it . . .Providing a truly innovative product or service is the difference between life and death for companies today. But once you’ve produced it, you have to answer the next big question: How do I sell this unique offering to customers who don’t even know they have a need for it?Brian C. Burns and ... Read more

$23.39 USD

Your new product has changed the rules of the market. Now, you have to change the rules for selling it . . .Providing a truly innovative product or service is the difference between life and death for companies today. But once you’ve produced it, you have to answer the next big question: How do I sell this unique offering to customers who don’t even know they have a need for it?Brian C. Burns and
... Read more
Rethinking Reputation

How PR Trumps Marketing and Advertising in the New Media World

by Fraser P. Seitel, John Doorley ...

Why PR is more important than advertising or marketing - and how to harness its power to get new customers and protect your reputation in today's media-saturated world.Good public relations is no longer just icing--it's a strategic imperative more important to your competitive success than even advertising or marketing. This is true whether you're a century-old multibillion-dollar corporation or a ... Read more

$12.99 USD

Why PR is more important than advertising or marketing - and how to harness its power to get new customers and protect your reputation in today's media-saturated world.Good public relations is no longer just icing--it's a strategic imperative more important to your competitive success than even advertising or marketing. This is true whether you're a century-old multibillion-dollar corporation or a
... Read more
Take Their Breath Away

How Imaginative Service Creates Devoted Customers

by Chip R. Bell, John R. Patterson ...

Praise for Take Their Breath Away"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."—Seth Godin, author of Purple Cow and Tribes"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV ... Read more

$16.99 USD

Praise for Take Their Breath Away"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."—Seth Godin, author of Purple Cow and Tribes"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV
... Read more
Finding the Sticking Point

Increase Sales by Transforming Customer Resistance into Customer Engagement

by Brady G. Wilson ...

This brief, incisive, and entertaining book will take you to that place where sales are made with energy and flow. Finding the Sticking Point shows you how to converse with your customers in ways that help you:Find the point of resistance to a saleDetect its connection of this point of resistance to your cutomer's emotional needs and energizersBuild a relationship based on trustIncrease your sales ... Read more

$8.69 USD or Free with Kobo Plus

This brief, incisive, and entertaining book will take you to that place where sales are made with energy and flow. Finding the Sticking Point shows you how to converse with your customers in ways that help you:Find the point of resistance to a saleDetect its connection of this point of resistance to your cutomer's emotional needs and energizersBuild a relationship based on trustIncrease your sales
... Read more
Creating Great Customer Service

by Herbert M. Sancianco ...

This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company—large or small—to determine how their customer service program should be developed to keep customers happy and satisfied. ... Read more

$1.95 USD

This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company—large or small—to determine how their customer service program should be developed to keep customers happy and satisfied.
... Read more
Essential Skills: Customer Service Vocabulary Building Workbook

by Jennifer Wilkins ...

This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost ... Read more

$8.69 USD

This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost
... Read more
The Heart of Hospitality

Great Hotel and Restaurant Leaders Share Their Secrets

by Micah Solomon ...

Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel ... Read more

$9.99 USD or Free with Kobo Plus

Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel
... Read more
How to Care for Your Customers

by Dr Jim Porter ...

Entrepreneurs Brief Guide - How to Care for Your Customers.Almost all successful businesses have an excellent customer care service. Defined as caring for your customers during and after their purchase and presenting them with value for money, customer care yields very fruitful results for the business. Satisfied and contented customers become loyal to your business and might also start ... Read more

$2.99 USD or Free with Kobo Plus

Entrepreneurs Brief Guide - How to Care for Your Customers.Almost all successful businesses have an excellent customer care service. Defined as caring for your customers during and after their purchase and presenting them with value for money, customer care yields very fruitful results for the business. Satisfied and contented customers become loyal to your business and might also start
... Read more

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The Relationship Revolution

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Chief Customer Officer 2.0

When Digital Becomes Human

Delivering Knock Your Socks Off Service

Selling in a New Market Space: Getting Customers to Buy Your Innovative and Disruptive Products

Rethinking Reputation

Take Their Breath Away

Finding the Sticking Point

Creating Great Customer Service

Essential Skills: Customer Service Vocabulary Building Workbook

The Heart of Hospitality

How to Care for Your Customers

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