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“keith d sutherland”

Showing 1 - 12 of 12 results for “keith d sutherland”
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  • A Practical Guide to Service Management

    Insights from industry experts for uncovering, implementing, and improving service management practices

    by Keith D. Sutherland, Lawrence J. "Butch" Sheets ...
    Develop and improve the service management capabilities of your organization or business with this comprehensive handbookKey FeaturesA complete, pragmatic guide on service management from industry expertsLearn industry best practices and proven strategies to establish and improve a service management capabilityGet hands on with implementing and maintaining a service management capabilityPurchase ... Read more

    $41.39 USD or Free with Kobo Plus

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  • Control Your ERP Destiny: Reduce Project Costs, Mitigate Risks, and Design Better Business Solutions

    by Steven Scott Phillips ...
    The history of implementing ERP systems has shown that leaving the fate of your Enterprise Resource Planning project in the hands of software consultants and vendors may only create a false sense of security. Regardless of all the right intentions, software consultants are not all-knowing, have a limited ability to control the keys to project success, and are often the beneficiaries of cost ... Read more

    $9.99 USD or Free with Kobo Plus

  • Implementing Itsm

    From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner

    by Randy A. Steinberg ...
    The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How ... Read more

    $7.19 USD

  • The TOGAF® Standard, 10th Edition - A Pocket Guide

    by The Open Group ...
    Series series The open group series
    "This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum's global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With ... Read more

    $23.99 USD

  • A Manager's Guide to Data Warehousing

    by Laura Reeves ...
    Aimed at helping business and IT managers clearly communicate with each other, this helpful book addresses concerns straight-on and provides practical methods to building a collaborative data warehouse . You’ll get clear explanations of the goals and objectives of each stage of the data warehouse lifecycle while learning the roles that both business managers and technicians play at each stage. ... Read more

    $50.00 USD

  • Agile Data Warehousing Project Management

    Business Intelligence Systems Using Scrum

    by Ralph Hughes ...
    You have to make sense of enormous amounts of data, and while the notion of “agile data warehousing? might sound tricky, it can yield as much as a 3-to-1 speed advantage while cutting project costs in half. Bring this highly effective technique to your organization with the wisdom of agile data warehousing expert Ralph Hughes. Agile Data Warehousing Project Management will give you a thorough ... Read more

    $44.99 USD

  • Master Data Management in Practice

    Achieving True Customer MDM

    by Dalton Cervo, Mark Allen ...
    Series Book 559 - Wiley Corporate F&A
    In this book, authors Dalton Cervo and Mark Allen show you how to implement Master Data Management (MDM) within your business model to create a more quality controlled approach. Focusing on techniques that can improve data quality management, lower data maintenance costs, reduce corporate and compliance risks, and drive increased efficiency in customer data management practices, the book will ... Read more

    $45.00 USD

  • What Is BPM?

    by Marvin Wurtzel ...

    $15.19 USD

  • CBAP® Certification and BABOK® Study Guide

    by Hans Jonasson ...
    The book covers all knowledge areas from the BABOK®, Third Edition, and is designed to be a study guide for the CBAP® certification from IIBA™. It includes over 300 sample questions. It is also usable for those seeking the PMI-PBA® certification. This book is a complete business analysis handbook combining the latest standards from the BABOK® case study examples and exercises with solutions. It ... Read more

    $59.99 USD

  • IT Service Management Based on ITIL® 2011 Edition

    by Pierre Bernard ...
    For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on ... Read more

    $45.99 USD or Free with Kobo Plus

  • ISO 27001 Lead Implementer Practice Exams

    Over 500 Practice Questions of Exam-Level Difficulty with Very Detailed Explanations to Right and Wrong Answers

    by Daniel House ...
    Bonus Content: Includes 100% access to fully simulated online practice Are you preparing to become an ISO 27001 Lead Implementer? This comprehensive practice exam guide is designed to help you master the principles, frameworks, and best practices required to implement and manage an Information Security Management System (ISMS) in compliance with ISO/IEC 27001. What You’ll Get: 500+ High-Quality ... Read more

    $8.69 USD

  • Pocket CIO – The Guide to Successful IT Asset Management

    Get to grips with the fundamentals of IT Asset Management, Software Asset Management, and Software License Compliance Audits with this guide

    by Phara McLachlan ...
    Create and manage a clear working IT asset management strategy with this unique guideKey FeaturesA detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documentsIncludes in-depth discussion on how risk management has changed and the possible solutions needed to address the new normalA step-by-step ITAM manual for newbies as well as ... Read more

    $34.19 USD or Free with Kobo Plus