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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Lean Transformation in Service Organizations

by Jeffrey K. Liker, Karyn Ross ...

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you ... Read more

$25.19 USD

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you
... Read more
The Kind Leader

A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness

by Karyn Ross ...

Kindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of ... Read more

$45.99 USD

Also available as: Audiobook

Kindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of
... Read more

Also available as: Audiobook
How to Coach for Creativity and Service Excellence

A Lean Coaching Workbook

by Karyn Ross ...

How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique ... Read more

$38.99 USD

How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique
... Read more
Audiobook

The Kind Leader

A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness

by Karyn Ross ...

Narrated by Jennifer Sun Bell ...

Unabridged

7 hours 52 min

Kindness and leadership aren't often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used. And though there are many more that come to mind, kindness isn't one of them. And here's the problem with that.What a leader models—how they think, speak, and act—influences the people they lead. Leaders who think, speak, and act unkindly give legitimacy and ... Read more

$19.99 USD

Also available as: eBook

Kindness and leadership aren't often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used. And though there are many more that come to mind, kindness isn't one of them. And here's the problem with that.What a leader models—how they think, speak, and act—influences the people they lead. Leaders who think, speak, and act unkindly give legitimacy and
... Read more

Also available as: eBook
Audiobook

The Toyota Way to Service Excellence

Lean Transformation in Service Organizations

by Jeffrey K. Liker, Karyn Ross ...

Unabridged

15 hours 41 min

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you ... Read more

$25.99 USD

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you
... Read more

Accelerate

Building Strategic Agility for a Faster-Moving World

by John P. Kotter ...

Based on the award-winning article in Harvard Business Review, from global leadership expert John Kotter.It’s a familiar scene in organizations today: a new competitive threat or a big opportunity emerges. You quickly create a strategic initiative in response and appoint your best people to make change happen. And it does-but not fast enough. Or effectively enough. Real value gets lost and, ... Read more

$20.99 USD or Free with Kobo Plus

Based on the award-winning article in Harvard Business Review, from global leadership expert John Kotter.It’s a familiar scene in organizations today: a new competitive threat or a big opportunity emerges. You quickly create a strategic initiative in response and appoint your best people to make change happen. And it does-but not fast enough. Or effectively enough. Real value gets lost and,
... Read more
The Talent Masters

Why Smart Leaders Put People Before Numbers

by Bill Conaty, Ram Charan ...

If talent is the leading indicator of whether a business is up or down, a success or a failure (and it is) . . . do you know how to accurately judge raw human talent? Understand a person's unique combination of traits? Develop that talent? Convert what supposedly are "soft" subjective judgments about people into objective criteria that are as specific, verifiable, and concrete as the contents of a ... Read more

$12.99 USD

Also available as: Audiobook

If talent is the leading indicator of whether a business is up or down, a success or a failure (and it is) . . . do you know how to accurately judge raw human talent? Understand a person's unique combination of traits? Develop that talent? Convert what supposedly are "soft" subjective judgments about people into objective criteria that are as specific, verifiable, and concrete as the contents of a
... Read more

Also available as: Audiobook
Touch

Five Factors to Growing and Leading a Human Organization

by Tod Maffin, Mark Blevis ...

In today’s technology-led pursuit of efficiency, we’ve removed the humanity from business. Here’s how to correct that.For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity - that critical ... Read more

$8.09 USD or Free with Kobo Plus

In today’s technology-led pursuit of efficiency, we’ve removed the humanity from business. Here’s how to correct that.For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity - that critical
... Read more
Dual Transformation

How to Reposition Today's Business While Creating the Future

by Scott D. Anthony, Clark G. Gilbert, Mark W. Johnson ...

Game-changing disruptions will likely unfold on your watch. Be ready.In Dual Transformation, Scott Anthony, Clark Gilbert, and Mark Johnson propose a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption. Dual Transformation shows you how your company can come out of a market shift stronger and more ... Read more

$21.59 USD or Free with Kobo Plus

Also available as: Audiobook

Game-changing disruptions will likely unfold on your watch. Be ready.In Dual Transformation, Scott Anthony, Clark Gilbert, and Mark Johnson propose a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption. Dual Transformation shows you how your company can come out of a market shift stronger and more
... Read more

Also available as: Audiobook
Change Management Training

by Elaine Biech ...

We need to change how we change.Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools ... Read more

$50.99 USD or Free with Kobo Plus

We need to change how we change.Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools
... Read more
Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

by Kimberly Watson-Hemphill, Kristine Nissen Bradley ...

The New and Definitive User’s Guide to Lean Six SigmaIf you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own ... Read more

$29.59 USD

The New and Definitive User’s Guide to Lean Six SigmaIf you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own
... Read more
Innovation by Design

How Any Organization Can Leverage Design Thinking to Produce Change, Drive New Ideas, and Deliver Meaningful Solutions

by Thomas Lockwood, Edgar Papke ...

Why are some organizations more innovative than others? How can we tap into, empower, and leverage the natural innovation within our organizations that is so vital to our future success?Now more than ever, companies and institutions of all types and sizes are determined to create more innovative organizations. In study after study, leaders say that fostering innovation and the need for ... Read more

$13.69 USD

Why are some organizations more innovative than others? How can we tap into, empower, and leverage the natural innovation within our organizations that is so vital to our future success?Now more than ever, companies and institutions of all types and sizes are determined to create more innovative organizations. In study after study, leaders say that fostering innovation and the need for
... Read more

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“karyn ross”

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

The Kind Leader

How to Coach for Creativity and Service Excellence

The Kind Leader

The Toyota Way to Service Excellence

People who read these also enjoyed

Accelerate

The Talent Masters

Touch

Dual Transformation

Change Management Training

Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

Innovation by Design

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