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“joseph a michelli”

Showing 1 - 12 of 19 results for “joseph a michelli”
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  • Customer Magic – The Macquarie Way

    How to Reimagine Customer Experience to Transform Your Business

    by Joseph A. Michelli ...
    Customer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in ... Read more

    $8.69 USD or Free with Kobo Plus

    Also available as: Audiobook

    Also available as: Audiobook

  • Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

    by Joseph A. Michelli ...
    "A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans."--Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0"I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the ... Read more

    $28.09 USD

  • The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    by Joseph A. Michelli ...
    **New from bestselling author Joseph Michelli!How Airbnb has disrupted the hospitality industry for unparalleled success—critical lessons that apply to any 21st Century business**No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how ... Read more

    $18.19 USD

  • The Mindchamps Way: How To Turn An Idea Into A Global Movement (Second Edition)

    by Joseph A Michelli ...
    How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organization?Find out in The MindChamps Way …In this second edition of his insightful study of the strategy and leadership behind MindChamps, Joseph Michelli shares the unique philosophy and the values-driven strategies of this dynamic organization, whose ... Read more

    $20.99 USD

  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    by Joseph A. Michelli ...
    THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.”—Lynda Resnick, ... Read more

    $27.39 USD

  • All Business Is Personal

    One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

    by Joseph A. Michelli ...
    From organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries.What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming ... Read more

    $14.99 USD

  • Starbucks Leadership Lessons

    by Joseph A. Michelli ...
    TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there ... Read more

    $31.19 USD

  • Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

    by Joseph A. Michelli ...
    From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern historyCOVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies—went to work. He ... Read more

    $16.19 USD

  • Mindchamps Way, The: How To Turn An Idea Into A Global Movement

    by Joseph A Michelli ...
    How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation?Find out in The MindChamps Way ...In his latest insightful study of strategy and leadership, Joseph Michelli (#1 New York Times & Wall Street Journal Bestselling Author), shares the unique philosophy and the values-driven strategies of a dynamic ... Read more

    $18.99 USD

  • Audiobook

    New Gold Standard, The

    5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    by Joseph A. Michelli ...
    Narrated by Joseph A. Michelli, Tom Parks ...

    Unabridged

    8 hours 12 min

    When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold ... Read more

    $35.99 USD

  • Audiobook

    Customer Magic – The Macquarie Way

    How to Reimagine Customer Experience to Transform Your Business

    by Joseph A. Michelli ...
    Narrated by Joseph A. Michelli ...

    Unabridged

    4 hours 25 min

    Customer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in ... Read more

    $14.95 USD or Free with Kobo Plus

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    Leading the Starbucks Way

    5 Principles for Connecting with Your Customers, Your Products, and Your People

    by Joseph A. Michelli ...
    Narrated by Joseph A. Michelli, Tom Parks ...

    Unabridged

    8 hours 25 min

    Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon—a result of the company’s exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and ... Read more

    $35.99 USD