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“john dijulius”

Showing 1 - 5 of 5 results for “john dijulius”
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  • Secret Service

    Hidden Systems That Deliver Unforgettable Customer Service

    by John DiJulius ...
    All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded ... Read more

    $9.49 USD

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  • Who's Afraid of the Big Idea?

    by George Kiley ...
    Existing on the front line of evolving customer expectations, retail offers a fantastic window into the broader changing customer culture of our times, and the fundamental need to re-think business from the ground-up.My work in retail has introduced me to many great thinkers, innovators and go-getters. Over the past year, I've spoken to many wonderful, knowledgeable and creative people on the fore ... Read more

    Free

  • Delivering Unforgettable Customer Service: The Guide For Implementing Perfect Service in Your Organization

    by Ivanka Menken ...
    This book saves organizations.If you have been a struggling business owner thinking your problem was either that you are undercapitalized or that you have hired the wrong people. Delivering Unforgettable Customer Service is a wake up call. The problem might well be that you aren't creating Unforgettable Customer Service.You are satisfied if your customers are satisfied, but mostly service is so ... Read more

    $17.29 USD or Free with Kobo Plus

  • Turn Your Customers into Profit

    by Dario Cucci ...
    Discover the Simple Technique to Increasing Sales by 300% in just 90 DaysIt’s not a gimmick, it’s not manipulative, and it’s easier, faster, and more fun than a “traditional” sales pitch. It’s one simple mentality that is forever changing the way businesses today operate. It’s customer service.The case studies that state that businesses previous customers are at least 10X more likely to spend more ... Read more

    $2.99 USD

  • Customer Experience Management Rebooted

    Are you an Experience brand or an Efficiency brand?

    by Steven Walden ...
    Series series Business and Management (R0)
    Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.Customer experience management is not about managing every objective “experience” your customers have with ... Read more

    $40.49 USD