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Capturing Loyalty

How to Measure, Generate, and Profit from Highly Satisfied Customers

by John A. Larson, Bennett E. McClellan ...

Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.Every business owner or manager knows that ... Read more

$46.99 USD

Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.Every business owner or manager knows that
... Read more
Grant, Lincoln and the Freedmen

Reminiscences of the Civil War by John Eaton

by Dr. John David Smith, PhD, Micheal J. Larson ...

Series series Voices of the Civil War
In 1863, General Ulysses S. Grant appointed one of his regimental chaplains, John Eaton of Ohio, as general superintendent of contrabands for the Department of the Tennessee. As the American Civil War raged, the former chaplain’s approach to humanitarian aid and education for the newly freed people marked one of the first attempts to consider how an entire population of formerly enslaved people ... Read more

$25.99 USD or Free with Kobo Plus

In 1863, General Ulysses S. Grant appointed one of his regimental chaplains, John Eaton of Ohio, as general superintendent of contrabands for the Department of the Tennessee. As the American Civil War raged, the former chaplain’s approach to humanitarian aid and education for the newly freed people marked one of the first attempts to consider how an entire population of formerly enslaved people
... Read more
Audiobook

The Splendid and the Vile

A Saga of Churchill, Family, and Defiance During the Blitz

by Erik Larson ...

Narrated by Erik Larson, John Lee ...

Unabridged

17 hours 49 min

The #1 New York Times bestselling author of The Devil in the White City and Dead Wake delivers a fresh and compelling portrait of Winston Churchill and London during the BlitzNAMED ONE OF THE MOST ANTICIPATED BOOKS OF 2020 BY The Washington Post • HuffPost • The Seattle Times • Lit Hub • The Week • PopSugarOn Winston Churchill’s first day as prime minister, Ado... ... Read more

$5.99 USD

Also available as: eBook

The #1 New York Times bestselling author of The Devil in the White City and Dead Wake delivers a fresh and compelling portrait of Winston Churchill and London during the BlitzNAMED ONE OF THE MOST ANTICIPATED BOOKS OF 2020 BY The Washington Post • HuffPost • The Seattle Times • Lit Hub • The Week • PopSugarOn Winston Churchill’s first day as prime minister, Ado...
... Read more

Also available as: eBook
Internal Improvement

National Public Works and the Promise of Popular Government in the Early United States

by John Lauritz Larson ...

When the people of British North America threw off their colonial bonds, they sought more than freedom from bad government: most of the founding generation also desired the freedom to create and enjoy good, popular, responsive government. This book traces the central issue on which early Americans pinned their hopes for positive government action — internal improvement.The nation’s early ... Read more

$28.99 USD

When the people of British North America threw off their colonial bonds, they sought more than freedom from bad government: most of the founding generation also desired the freedom to create and enjoy good, popular, responsive government. This book traces the central issue on which early Americans pinned their hopes for positive government action — internal improvement.The nation’s early
... Read more
Laid Waste!

The Culture of Exploitation in Early America

by John Lauritz Larson ...

Series series Early American Studies
After humble beginnings as faltering British colonies, the United States acquired astonishing wealth and power as the result of what we now refer to as modernization. Originating in England and Western Europe, transplanted to the Americas, then copied around the world in the nineteenth and twentieth centuries, this process locked together science and technology, political democracy, economic ... Read more

$44.99 USD

After humble beginnings as faltering British colonies, the United States acquired astonishing wealth and power as the result of what we now refer to as modernization. Originating in England and Western Europe, transplanted to the Americas, then copied around the world in the nineteenth and twentieth centuries, this process locked together science and technology, political democracy, economic
... Read more
When Your Child Is Arrested

A Parent's Guide to the Juvenile Justice System

by John Kinsley, Scott Larson ...

Whether you were expecting it or not, news of your child's arrest can be extraordinarily difficult. In that moment of blurred emotions, it's not easy to think clearly or understand what will happen next.This eBook walks you step-by-step through the process, sharing stories of pain and healing from other parents who have traveled the same road. Not only will you get a sense of what to expect from ... Read more

$5.99 USD or Free with Kobo Plus

Whether you were expecting it or not, news of your child's arrest can be extraordinarily difficult. In that moment of blurred emotions, it's not easy to think clearly or understand what will happen next.This eBook walks you step-by-step through the process, sharing stories of pain and healing from other parents who have traveled the same road. Not only will you get a sense of what to expect from
... Read more
Korea 65: The Forgotten War Remembered

by John Hughes, Trova Heffernan, Lori Larson ...

Korea 65: The Forgotten War Remembered features a series of oral history profiles that cast light on a forgotten conflict one that killed millions, separated families and helped shape the Pacific Northwest. Nearly 37,000 Americans lost their lives in a conflict over communism. History remembers it as a forgotten war. Sixty-five years later, in first-person accounts, veterans and civilians remind ... Read more

Free

Korea 65: The Forgotten War Remembered features a series of oral history profiles that cast light on a forgotten conflict one that killed millions, separated families and helped shape the Pacific Northwest. Nearly 37,000 Americans lost their lives in a conflict over communism. History remembers it as a forgotten war. Sixty-five years later, in first-person accounts, veterans and civilians remind
... Read more
Laid Waste!

The Culture of Exploitation in Early America

by John Lauritz Larson ...

Series series Early American Studies
After humble beginnings as faltering British colonies, the United States acquired astonishing wealth and power as the result of what we now refer to as modernization. Originating in England and Western Europe, transplanted to the Americas, then copied around the world in the nineteenth and twentieth centuries, this process locked together science and technology, political democracy, economic ... Read more

$35.99 USD

After humble beginnings as faltering British colonies, the United States acquired astonishing wealth and power as the result of what we now refer to as modernization. Originating in England and Western Europe, transplanted to the Americas, then copied around the world in the nineteenth and twentieth centuries, this process locked together science and technology, political democracy, economic
... Read more
Your Powerful Prayers

Reaching the Heart of God with a Bold and Humble Faith

by Susie Larson ...

How to Reach God's Heart with Bold, Humble PrayersThe all-powerful God of the universe loves you and wants to talk with you! Drawing from thirty years of journaling, trusted author and radio host Susie Larson shares the secrets to effective prayer. She will help you put into action the powerful combination of a humble reverence before God and a tenacious hold on the promises he gives his beloved ... Read more

$12.99 USD

Also available as: Audiobook

How to Reach God's Heart with Bold, Humble PrayersThe all-powerful God of the universe loves you and wants to talk with you! Drawing from thirty years of journaling, trusted author and radio host Susie Larson shares the secrets to effective prayer. She will help you put into action the powerful combination of a humble reverence before God and a tenacious hold on the promises he gives his beloved
... Read more

Also available as: Audiobook
Histories of Southeastern Archaeology

by David G. Anderson, Gregory A. Waselkov, Jerald T. Milanich, John A. Walthall, Lewis Larson, Kenneth E. Sassaman, Jay K. Johnson, Rudolf Berle Clay, Hester Davis, Kathleen Deagan, William G. Haag, Roger Saucier, Ann F. Ramenofsky, Bettye J. Broyles, Bennie C. Keel, Howard A. MacCord, Robert W. Newman, Stanley South, Charles H. Faulkner, George I. Quimby, Professor Stephen Williams, Dr. Jon Muller, Dr. David S. Brose ...

This volume provides a comprehensive, broad-based overview, including first-person accounts, of the development and conduct of archaeology in the Southeast over the past three decades.Histories of Southeastern Archaeology originated as a symposium at the 1999 Southeastern Archaeological Conference (SEAC) organized in honor of the retirement of Charles H. McNutt following 30 years of teaching ... Read more

$28.99 USD

This volume provides a comprehensive, broad-based overview, including first-person accounts, of the development and conduct of archaeology in the Southeast over the past three decades.Histories of Southeastern Archaeology originated as a symposium at the 1999 Southeastern Archaeological Conference (SEAC) organized in honor of the retirement of Charles H. McNutt following 30 years of teaching
... Read more
Nebraska Volleyball

The Origin Story

by John Mabry ...

When Title IX was enacted in 1972, the University of Nebraska volleyball program, like many across the country, received a fraction of the funding and attention given to the school’s mighty football program. The players had to organize a run from Lincoln to Omaha to raise money for uniforms. The women were asked to wait their turn to use the weight room. Today the Nebraska women’s volleyball team ... Read more

$20.99 USD

When Title IX was enacted in 1972, the University of Nebraska volleyball program, like many across the country, received a fraction of the funding and attention given to the school’s mighty football program. The players had to organize a run from Lincoln to Omaha to raise money for uniforms. The women were asked to wait their turn to use the weight room. Today the Nebraska women’s volleyball team
... Read more
Audiobook

Evolution

The Remarkable History of a Scientific Theory

by Edward J. Larson ...

Narrated by John McDonough ...

Unabridged

9 hours 41 min

Edward J. Larson is a Pulitzer Prize-winning author and eminent science historian. This marvelously readable, yet sumptuously erudite work traces the development of the scientific theory of evolution. From Darwin's essential trip to the GalApagos, to the most contemporary studies in sociobiology, this work takes listeners both into the field and laboratories of the world's greatest evolutionary ... Read more

$19.99 USD

Also available as: eBook

Edward J. Larson is a Pulitzer Prize-winning author and eminent science historian. This marvelously readable, yet sumptuously erudite work traces the development of the scientific theory of evolution. From Darwin's essential trip to the GalApagos, to the most contemporary studies in sociobiology, this work takes listeners both into the field and laboratories of the world's greatest evolutionary
... Read more

Also available as: eBook

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Recommended For You

Top Series in United States

Routledge Environment and Sustainability Handbooks

Cambridge Essential Histories

Images of America

Early American Studies

Voices of the Civil War

Capturing Loyalty

Grant, Lincoln and the Freedmen

The Splendid and the Vile

Internal Improvement

Laid Waste!

When Your Child Is Arrested

Korea 65: The Forgotten War Remembered

Laid Waste!

Your Powerful Prayers

Histories of Southeastern Archaeology

Nebraska Volleyball

Evolution

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

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1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

Routledge Environment and Sustainability Handbooks

Cambridge Essential Histories

Images of America

Early American Studies

Voices of the Civil War

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