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Customer Experience 3.0

High-Profit Strategies in the Age of Techno Service

by John A. Goodman ...

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service ... Read more

$18.79 USD or Free with Kobo Plus

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service
... Read more

Gone Girl

A Novel

by Gillian Flynn ...

**#1 NEW YORK TIMES BESTSELLER • The “mercilessly entertaining” (Vanity Fair) instant classic “about the nature of identity and the terrible secrets that can survive and thrive in even the most intimate relationships” (Lev Grossman, Time “One of the Best Books of the Decade”)—now featuring never-before-published deleted scenesONE OF TIME'S 100 BEST MYSTERY AND THRILLER BOOKS OF ALL TIME, ONE OF ... Read more

$9.99 USD

Also available as: Audiobook

**#1 NEW YORK TIMES BESTSELLER • The “mercilessly entertaining” (Vanity Fair) instant classic “about the nature of identity and the terrible secrets that can survive and thrive in even the most intimate relationships” (Lev Grossman, Time “One of the Best Books of the Decade”)—now featuring never-before-published deleted scenesONE OF TIME'S 100 BEST MYSTERY AND THRILLER BOOKS OF ALL TIME, ONE OF
... Read more

Also available as: Audiobook
When Digital Becomes Human

The Transformation of Customer Relationships

by Steven Van Belleghem ...

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first ... Read more

$35.09 USD

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first
... Read more
Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You

by John Hall ...

A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketingWhat do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By ... Read more

$19.49 USD

A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketingWhat do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By
... Read more
Internet Prophets

The World's Leading Experts Reveal How to Profit Online

by Steve Olsher ...

Make a fortune online with this powerful, practical, and comprehensive guide to starting a profitable internet business that "couldn't be more timely" (Jack Canfield, New York Times–bestselling author of Chicken Soup for the Soul).Internet Prophets is arguably the most comprehensive Internet and Mobile marketing resource ever assembled. It features secrets to success from some of the most ... Read more

$12.99 USD or Free with Kobo Plus

Make a fortune online with this powerful, practical, and comprehensive guide to starting a profitable internet business that "couldn't be more timely" (Jack Canfield, New York Times–bestselling author of Chicken Soup for the Soul).Internet Prophets is arguably the most comprehensive Internet and Mobile marketing resource ever assembled. It features secrets to success from some of the most
... Read more
How to Sell with NLP

The Powerful Way to Guarantee Your Sales Success

by Pat Hutchinson ...

Pat Hutchinson established Quadrant 1 International and is currently Sales and Marketing Director at the company. Using NLP techniques long before she ever trained as an NLP trainer, Pat developed sales teams across the world including Europe, Asia and North America. Pat has since incorporated this experience into her NLP business teaching and currently uses NLP to help people in business. ... Read more

$12.99 USD

Pat Hutchinson established Quadrant 1 International and is currently Sales and Marketing Director at the company. Using NLP techniques long before she ever trained as an NLP trainer, Pat developed sales teams across the world including Europe, Asia and North America. Pat has since incorporated this experience into her NLP business teaching and currently uses NLP to help people in business.
... Read more
A Crowdfunder's Strategy Guide

Build a Better Business by Building Community

by Jamey Stegmaier ...

More Than MoneyJamey Stegmaier knows crowdfunding. He's a veteran of seven successful Kickstarter campaigns (and counting) that have raised over $3.2 million, and he's the proprietor of the widely read Kickstarter Lessons blog. In this book he offers a comprehensive guide to crowdfunding, demonstrating that it can be a powerful way for entrepreneurs to grow their businesses by building community ... Read more

$17.99 USD

Also available as: Audiobook

More Than MoneyJamey Stegmaier knows crowdfunding. He's a veteran of seven successful Kickstarter campaigns (and counting) that have raised over $3.2 million, and he's the proprietor of the widely read Kickstarter Lessons blog. In this book he offers a comprehensive guide to crowdfunding, demonstrating that it can be a powerful way for entrepreneurs to grow their businesses by building community
... Read more

Also available as: Audiobook
Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business

by Paul M. Rand ...

Reach more customers and grow your business with today’s most powerful marketing tool: Word-of-MouthHighly Recommended shows the impact of customer recommendations on businesses--transforming how people buy, how you reach customers, how you improve products, and ultimately how you can grow your company by leveraging the power of recommendations. It explains why word-of-mouth recommendations are ... Read more

$20.79 USD

Reach more customers and grow your business with today’s most powerful marketing tool: Word-of-MouthHighly Recommended shows the impact of customer recommendations on businesses--transforming how people buy, how you reach customers, how you improve products, and ultimately how you can grow your company by leveraging the power of recommendations. It explains why word-of-mouth recommendations are
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Mobile Influence

The New Power of the Consumer

by Chuck Martin ...

The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all their effort, many have failed to realize that the issue is not how to reach the customer where they are, but where they are going and their mindset at the moment. With the staggering growth in the use ... Read more

$11.59 USD or Free with Kobo Plus

The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all their effort, many have failed to realize that the issue is not how to reach the customer where they are, but where they are going and their mindset at the moment. With the staggering growth in the use
... Read more
The Strategic Storyteller

Content Marketing in the Age of the Educated Consumer

by Alexander Jutkowitz ...

The world needs more storytellers.Storytelling is an inherently innovative activity.When organizations find their best stories and tell them to the world, they’re not only building a reputation, they're flexing the same muscles that allow them to pivot quickly around crisis or opportunity, and solve problems more creatively.For individuals, crafting stories is the primary way we can make sense of ... Read more

$15.00 USD

The world needs more storytellers.Storytelling is an inherently innovative activity.When organizations find their best stories and tell them to the world, they’re not only building a reputation, they're flexing the same muscles that allow them to pivot quickly around crisis or opportunity, and solve problems more creatively.For individuals, crafting stories is the primary way we can make sense of
... Read more
How To Waste Money Self Publishing

by Bob Kern ...

The perfect book for new authors unfamiliar with the self-publishing process and the pitfalls of marketing your first eBook. This book covers all the essentials for publishing without all the nonsense. It is filled with a number of examples of the many money traps out there offering secret formulas for success and other horse hockey designed to coerce new authors out of their hard earned money. ... Read more

$0.99 USD or Free with Kobo Plus

The perfect book for new authors unfamiliar with the self-publishing process and the pitfalls of marketing your first eBook. This book covers all the essentials for publishing without all the nonsense. It is filled with a number of examples of the many money traps out there offering secret formulas for success and other horse hockey designed to coerce new authors out of their hard earned money.
... Read more
Social Networking

Important tips to establish social networking for business & pleasure

by Bittu Kumar ...

Social Networking is a step-to-step guide for those who want to earn money using different social networks, such as Facebook, Google Adsense, blogging, etc. This book will show you how to use different social networks and making money online through them. Starting from making your online presence, it teaches how to use your skills to earn online within a short span of time. It also teaches you how ... Read more

$5.39 USD or Free with Kobo Plus

Social Networking is a step-to-step guide for those who want to earn money using different social networks, such as Facebook, Google Adsense, blogging, etc. This book will show you how to use different social networks and making money online through them. Starting from making your online presence, it teaches how to use your skills to earn online within a short span of time. It also teaches you how
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“john a goodman”

Customer Experience 3.0

People who read this also enjoyed

Gone Girl

When Digital Becomes Human

Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You

Internet Prophets

How to Sell with NLP

A Crowdfunder's Strategy Guide

Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business

Mobile Influence

The Strategic Storyteller

How To Waste Money Self Publishing

Social Networking

eReaders

Apps

Accessories

Shopping Cart

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Your Shopping Cart is empty

Available:

1 audiobook monthly

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“john a goodman”

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