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Pay Attention!

How to Listen, Respond, and Profit from Customer Feedback

by Ann Thomas, Jill Applegate ...

Make customer feedback work for your business.Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing ... Read more

$15.00 USD

Make customer feedback work for your business.Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing
... Read more
Audiobook

Pay Attention!

How to Listen, Respond, and Profit from Customer Feedback

by Jill Applegate, Ann Thomas ...

Narrated by Tara Ochs ...

Unabridged

6 hours 48 min

Pay Attention offers a guide to managing the customer experience, thereby receiving more positive and consistent online customer feedback. With the explosion of customer review sites, personal blogs and social networks, feedback is no longer hard to find- it's everywhere! What's important is to "Pay Attention" to what your customers are saying about you. Gone are the days when a disappointed ... Read more

$19.99 USD

Pay Attention offers a guide to managing the customer experience, thereby receiving more positive and consistent online customer feedback. With the explosion of customer review sites, personal blogs and social networks, feedback is no longer hard to find- it's everywhere! What's important is to "Pay Attention" to what your customers are saying about you. Gone are the days when a disappointed
... Read more

Never Get a "Real" Job

How to Dump Your Boss, Build a Business and Not Go Broke

by Scott Gerber ...

Young serial entrepreneur Scott Gerber is not the product of a wealthy family or storied entrepreneurial heritage. Nor is he the outcome of a traditional business school education or a corporate executive turned entrepreneur. Rather, he is a hard-working, self-taught 26-year-old hustler, rainmaker, and bootstrapper who has survived and thrived despite never having held the proverbial "real” job.In ... Read more

$16.00 USD

Also available as: Audiobook

Young serial entrepreneur Scott Gerber is not the product of a wealthy family or storied entrepreneurial heritage. Nor is he the outcome of a traditional business school education or a corporate executive turned entrepreneur. Rather, he is a hard-working, self-taught 26-year-old hustler, rainmaker, and bootstrapper who has survived and thrived despite never having held the proverbial "real” job.In
... Read more

Also available as: Audiobook
No Thanks, I'm Just Looking

Sales Techniques for Turning Shoppers into Buyers

by Harry J. Friedman ...

Secrets of the trade from the master of retail selling and sales trainingNo Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's ... Read more

$15.00 USD

Also available as: Audiobook

Secrets of the trade from the master of retail selling and sales trainingNo Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's
... Read more

Also available as: Audiobook
Flip the Funnel

How to Use Existing Customers to Gain New Ones

by Joseph Jaffe ...

Why customer retention is the new acquisitionIf there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to ... Read more

$18.00 USD

Also available as: Audiobook

Why customer retention is the new acquisitionIf there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to
... Read more

Also available as: Audiobook
What Does Somebody Have to Do to Get a Job Around Here?

44 Insider Secrets That Will Get You Hired

by Cynthia Shapiro ...

If you are looking for a job you need every advantage you can get. What Does Somebody Have to Do to Get a Job Around Here? puts a former Human Resources executive turned employee advocate in your corner.Cynthia Shapiro reveals the best-kept job secrets that employers don't want you to know including:*Secret #8: A computer is deciding your job prospects.*Secret #12: Professional references are ... Read more

$2.99 USD

If you are looking for a job you need every advantage you can get. What Does Somebody Have to Do to Get a Job Around Here? puts a former Human Resources executive turned employee advocate in your corner.Cynthia Shapiro reveals the best-kept job secrets that employers don't want you to know including:*Secret #8: A computer is deciding your job prospects.*Secret #12: Professional references are
... Read more
Unleashing Excellence

The Complete Guide to Ultimate Customer Service

by Dennis Snow, Teri Yanovitch ...

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. ... Read more

$17.00 USD

Also available as: Audiobook

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task.
... Read more

Also available as: Audiobook
How To Sell When Nobody's Buying

(And How to Sell Even More When They Are)

by Dave Lakhani ...

The most effective sales strategies for tough economic timesToday's selling environment is tough, and only getting tougher. The old tactics are no longer working, and the current economy is only making selling more difficult. You need sales tactics and strategies that work now and fast . . . even when no one wants to buy-and tactics and strategies that will work even better when they do want to ... Read more

$14.00 USD

The most effective sales strategies for tough economic timesToday's selling environment is tough, and only getting tougher. The old tactics are no longer working, and the current economy is only making selling more difficult. You need sales tactics and strategies that work now and fast . . . even when no one wants to buy-and tactics and strategies that will work even better when they do want to
... Read more
Professional Services Marketing

How the Best Firms Build Premier Brands, Thriving Lead Generation Engines, and Cultures of Business Development Success

by Mike Schultz, John E. Doerr, Lee Frederiksen ...

A proven approach to revenue-generating marketing and client developmentProfessional Services Marketing is a fully field-tested and research-based approach to marketing and client development for professional services firms. The book, now in its Second Edition, covers five key areas that are critical for firms that want to grow and become more profitable: creating a marketing and growth strategy; ... Read more

$19.00 USD

Also available as: Audiobook

A proven approach to revenue-generating marketing and client developmentProfessional Services Marketing is a fully field-tested and research-based approach to marketing and client development for professional services firms. The book, now in its Second Edition, covers five key areas that are critical for firms that want to grow and become more profitable: creating a marketing and growth strategy;
... Read more

Also available as: Audiobook
Marketing and Promoting Your Own Seminars and Workshops

by Fred Gleeck ...

This book provides an overview and specific details, by a world-famous expert, of how you can make money in the seminar business. It covers starting and running your own business, earning and keeping trust, developing your product line, marketing, persuading the undecided, selling products at seminars, online, and out in the world, pricing strategies for products and events, professional behavior, ... Read more

$2.99 USD or Free with Kobo Plus

This book provides an overview and specific details, by a world-famous expert, of how you can make money in the seminar business. It covers starting and running your own business, earning and keeping trust, developing your product line, marketing, persuading the undecided, selling products at seminars, online, and out in the world, pricing strategies for products and events, professional behavior,
... Read more
Running a Great Meeting In a Day For Dummies

by Marty Brounstein, Susan Friedmann, Dirk Zeller ...

Series series In A Day For Dummies
Get the know-how to run a productive meeting—in a day!Running a Great Meeting In a Day For Dummies helps you put together a successful meeting by explaining how to define objectives, craft an agenda, invite the right people, keep the meeting moving, and following up afterwards.Put together a productive meeting in a timely fashionTips on running a virtual meetingThe best ways to follow up after a ... Read more

$3.00 USD

Get the know-how to run a productive meeting—in a day!Running a Great Meeting In a Day For Dummies helps you put together a successful meeting by explaining how to define objectives, craft an agenda, invite the right people, keep the meeting moving, and following up afterwards.Put together a productive meeting in a timely fashionTips on running a virtual meetingThe best ways to follow up after a
... Read more
The Secrets of Power Selling

101 Tips to Help You Improve Your Sales Results

by Kelley Robertson ...

Praise for The Secrets of Power Selling"Finally a book that really does Keep It Simple. The Secrets of Power Selling is for anyone just starting their sales career as well as for seasoned sales professionals who are always looking to improve their skills. This is the reference guide for what it takes to have a successful sales career. With the changes happening in the workforce, our ability to ... Read more

$19.99 USD

Praise for The Secrets of Power Selling"Finally a book that really does Keep It Simple. The Secrets of Power Selling is for anyone just starting their sales career as well as for seasoned sales professionals who are always looking to improve their skills. This is the reference guide for what it takes to have a successful sales career. With the changes happening in the workforce, our ability to
... Read more

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Pay Attention!

Pay Attention!

People who read these also enjoyed

Never Get a "Real" Job

No Thanks, I'm Just Looking

Flip the Funnel

What Does Somebody Have to Do to Get a Job Around Here?

Unleashing Excellence

How To Sell When Nobody's Buying

Professional Services Marketing

Marketing and Promoting Your Own Seminars and Workshops

Running a Great Meeting In a Day For Dummies

The Secrets of Power Selling

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