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  • Audiobook

    The Art of Client Service

    by Jeanine Marks ...
    Narrated by Marcus Mulenga ...

    Unabridged

    10 min

    The Art of Client Service: The Ultimate Guide on How to Close Big Ticket Sales Through Excellent Client Service, Discover the Secrets on How to Close High-Paying ClientsWhen you work as a freelancer and you’re just starting, it’s common to charge a lower rate than what you’re used to to get as many clients as possible. But this is not sustainable and before long, you find yourself drained and ... Read more

    $8.69 USD or Free with Kobo Plus

  • Audiobook

    Customer-Centric Marketing Bundle, 2 in 1 Bundle

    Narrated by Marcus Mulenga ...

    Unabridged

    18 min

    Customer-Centric Marketing Bundle, 2 in 1 bundle: The Art of Client Service and Winning Follow-upWhen you work as a freelancer and you’re just starting, it’s common to charge a lower rate than what you’re used to to get as many clients as possible. But this is not sustainable and before long, you find yourself drained and barely able to keep up with all the work and you’re not even getting paid ... Read more

    $13.09 USD or Free with Kobo Plus

  • Measuring International Authority

    A Postfunctionalist Theory of Governance, Volume III

    Series series Transformations in Governance
    This is the third of five ambitious volumes theorizing the structure of governance above and below the central state. This book is written for those interested in the character, causes, and consequences of governance within the state. This book sets out a measure of authority for seventy-six international organizations (IOs) from 1950, or the time of their establishment, to 2010 which can allow ... Read more

    $104.39 USD

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  • The Great Inversion and the Future of the American City

    In The Great Inversion and the Future of the American City we travel the nation with Alan Ehrenhalt, one of our leading urbanists, as he explains how America’s cities are changing, what makes them succeed or fail, and what this means for our future.Just a couple of decades ago, we took it for granted that inner cities were the preserve of immigrants and the poor, and that suburbs were the chosen ... Read more

    Was $13.99 USD Now $10.99 USD

  • Case Studies in Canadian Health Policy and Management, Second Edition

    Covering a wide range of issues, the 22 cases included in Case Studies in Canadian Health Policy and Management constitute an exceptional resource for bringing real-life policy questions into the classroom. Based on actual events, the cases have been developed with input from mid-career professionals with strong field experience and extensively tested in Raisa B. Deber’s graduate case study ... Read more

    $44.69 USD

  • America's Failing Experiment

    How We the People Have Become the Problem

    by Kirby Goidel ...
    America’s Failing Experiment: How We the People Have Become the Problem, makes the controversial claim that the American political system suffers from too much democracy. An accomplished public policy expert coeditor of the Journal Survey Practice, Kirby Goidel argues that our elected officials are overly responsive to public opinion which is often poorly informed, incoherent, and uncertain. The ... Read more

    $32.39 USD

  • The Business of America is Lobbying

    How Corporations Became Politicized and Politics Became More Corporate

    by Lee Drutman ...
    Series series Studies in Postwar American Political Development
    Corporate lobbyists are everywhere in Washington. Of the 100 organizations that spend the most on lobbying, 95 represent business. The largest companies now have upwards of 100 lobbyists representing them. How did American businesses become so invested in politics? And what does all their money buy? Drawing on extensive data and original interviews with corporate lobbyists, The Business of America ... Read more

    $19.99 USD

  • Leverage for Good

    An Introduction to the New Frontiers of Philanthropy and Social Investment

    With the resources of both governments and traditional philanthropy barely growing or in decline, yet the problems of poverty, ill-health, and environmental degradation ballooning daily, new models for financing social and environmental objectives are urgently needed. Fortunately, a revolution is underway in the instruments and institutions available to meet this need. Loans, loan guarantees, ... Read more

    $28.79 USD

  • Red Tape

    Its Origins, Uses, and Abuses

    Series series A Brookings Classic
    Death, taxes, and red tape. The inevitable trio no one can escape. That wry sense of reality colors Herbert Kaufman's classic study of red tape, the bureaucratic phenomenon that all of us have encountered in some form-from the confounding tax form filled out annually to the maddeningly time-consuming wait at the driver's license bureau.The complaints about red tape, Kaufman concedes, are legion. ... Read more

    $21.39 USD

  • The Governance of Infrastructure

    Series series Hertie Governance Report
    Infrastructure only tends to be noticed when it is absent, declining, or decrepit, or when enormous cost overruns, time delays, or citizen protests make the headlines. If infrastructure is indeed a fundamental driver of economic growth and social development, why is it so difficult to get right? In addressing this perennial question, this volume-the fourth edition in an annual series tackling ... Read more

    $85.49 USD

  • Too Critical to Fail

    How Canada Manages Threats to Critical Infrastructure

    In the summer of 2013, just as a small town in Quebec was decimated due to a train derailment, heavy rainfall prompted thirty Alberta communities to declare a state of emergency. Whereas a SWAT team surrounded train conductor Thomas Harding and brought him to court where he was charged with the deaths of forty-seven in Quebec, Calgary mayor Naheed Nenshi emerged from the Alberta crisis as a folk ... Read more

    $36.89 USD

  • Fusion Methodologies in Crisis Management

    Higher Level Fusion and Decision Making

    Edited by Galina Rogova, Peter Scott ...
    Series series Engineering (R0)
    The book emphasizes a contemporary view on the role of higher level fusion in designing crisis management systems, and provide the formal foundations, architecture and implementation strategies required for building dynamic current and future situational pictures, challenges of, and the state of the art computational approaches to designing such processes. This book integrates recent advances in ... Read more

    $143.09 USD