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“jan schilt”

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  • Metrics for Service Management:

    by Jan Schilt, Jan van Bon, Peter Brooks ...
    This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which ... Read more

    $50.99 USD or Free with Kobo Plus