Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


“james kalbach”

Showing 1 - 12 of 12 results for “james kalbach”
Skip side bar filters

  • Mapping Experiences

    A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

    by James Kalbach ...
    Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually ... Read more

    $34.59 USD

People who read this also enjoyed

  • 101 Design Methods

    A Structured Approach for Driving Innovation in Your Organization

    by Vijay Kumar ...
    The first step-by-step guidebook for successful innovation planningUnlike other books on the subject, 101 Design Methods approaches the practice of creating new products, services, and customer experiences as a science, rather than an art, providing a practical set of collaborative tools and methods for planning and defining successful new offerings. Strategists, managers, designers, and ... Read more

    $23.00 USD

  • The Jobs To Be Done Playbook

    Align Your Markets, Organization, and Strategy Around Customer Needs

    by Jim Kalbach ...
    "Jobs To Be Done is key to building successful products, and this book masterfully gives a step–by–step guide on how to put it into practice."—Melissa Perri, author of Escaping the Build TrapThese days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice–to–have, it's a strategic imperative.The ... Read more

    $30.59 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Project Quality Management, Second Edition

    Why, What and How

    by Ken Rose ...
    Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning ... Read more

    $28.49 USD

  • Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

    by Rajat Paharia ...
    The New York Times and Wall Street Journal bestseller!The new secret to driving LOYALTY THAT PAYSOnce revolutionary, loyalty programs designed to differentiate products quickly became commoditized. And yet, billions of dollars are still spent every year on programs that are doomed to fail. These programs, it turns out, don't inspire long-term loyalty. Once a better deal comes along, customers will ... Read more

    $25.19 USD

  • The New One-Page Project Manager

    Communicate and Manage Any Project With A Single Sheet of Paper

    by Clark A. Campbell, Mick Campbell ...
    How to manage any project on just one piece of paperThe New One-Page Project Manager demonstrates how to efficiently and effectively communicate essential elements of a project's status. The hands of a pocket watch reveal the time of day without following every spring, cog, and movement behind the face. Similarly, an OPPM template reduces any project—no matter how large or complicated—to a simple ... Read more

    $16.00 USD

  • Org Design for Design Orgs

    Building and Managing In-House Design Teams

    by Peter Merholz, Kristin Skinner ...
    Design has become the key link between users and today’s complex and rapidly evolving digital experiences, and designers are starting to be included in strategic conversations about the products and services that enterprises ultimately deliver. This has led to companies building in-house digital/experience design teams at unprecedented rates, but many of them don’t understand how to get the most ... Read more

    $24.49 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Customer Success Professional's Handbook

    How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

    by Ashvin Vaidyanathan, Ruben Rabago ...
    The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Hacking Marketing

    Agile Practices to Make Marketing Smarter, Faster, and More Innovative

    by Scott Brinker ...
    Apply software-inspired management concepts to accelerate modern marketingIn many ways, modern marketing has more in common with the software profession than it does with classic marketing management. As surprising as that may sound, it's the natural result of the world going digital. Marketing must move faster, adapt more quickly to market feedback, and manage an increasingly complex set of ... Read more

    $17.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The End of Business As Usual

    Rewire the Way You Work to Succeed in the Consumer Revolution

    by Brian Solis ...
    It's a new era of business and consumerism—and you play a role in defining itToday's biggest trends—the mobile web, social media, real-time—have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it."To be successful in business, you need to see what ... Read more

    $15.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Strategic Designer

    Tools & Techniques for Managing the Design Process

    by David Holston ...
    Providing insight on how to be a successful and strategic designer, David Holston answers many of the questions plaguing the profession today, including how to boost efficiency and enhance creativity.The design profession has been asking itself some important questions lately:How do designers deal with the increasing complexity of design problems? What skills do designers need to be competitive in ... Read more

    $2.99 USD

  • X: The Experience When Business Meets Design

    by Brian Solis ...
    Welcome to a new era of business in which your brand is defined by those who experience it.Do you know how your customers experience your brand today?Do you know how they really feel?Do you know what they say when you re not around?In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands ... Read more

    $25.00 USD