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Showing 1 - 12 of 12 results for “james c spohrer”
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  • Handbook of Service Science

    Edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer ...
    Series series Business and Management (R0)
    As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this ... Read more

    $215.99 USD

  • The Science of Service Systems

    Edited by Haluk Demirkan, James C. Spohrer, Vikas Krishna ...
    Series series Computer Science (R0)
    The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, ... Read more

    $89.99 USD

  • Handbook of Service Science, Volume II

    Edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani ...
    Series series Business and Management (R0)
    The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context.The first Handbook of Service Science marked the emergence of ... Read more

    $242.99 USD

  • Global Perspectives on Service Science: Japan

    Edited by Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani ...
    Series series Business and Management (R0)
    This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. ... Read more

    $89.99 USD

  • Advances in the Human Side of Service Engineering

    Edited by James C. Spohrer, Louis E. Freund ...
    If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin ... Read more

    $98.99 USD

  • Service Systems Implementation

    Edited by Haluk Demirkan, James C. Spohrer, Vikas Krishna ...
    Series series Computer Science (R0)
    Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, ... Read more

    $89.99 USD

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  • Emerging Issues And Trends In Innovation And Technology Management

    by Alexander Brem ...
    This book is a compilation of papers published in International Journal of Innovation and Technology Management. The chapters in the book focus on recent developments in the field of innovation and technology management. Carefully selected on the basis of relevance, rigor and research, the chapters in the book take the readers through various emerging topics and trends in the field.Written in a ... Read more

    $98.99 USD

  • The Routledge Companion to the Future of Marketing

    Edited by Luiz Moutinho, Enrique Bigné, Ajay K. Manrai ...
    Series series Routledge Companions in Marketing, Advertising and Communication
    The Routledge Companion to the Future of Marketing provides the reader with a comprehensive and original set of visionary insights into the future of marketing. This prestigious collection aims to challenge the mindset of academics, moving their thinking processes from current thinking into new perspectives and advances in marketing knowledge.Selected Contents: Part 1: New Paradigms and ... Read more

    $72.99 USD

  • Knowledge Management and Organizational Learning

    Edited by William R. King ...
    Series series Business and Management (R0)
    Knowledge management (KM) is a set of relatively-new organizational activities that are aimed at improving knowledge, knowledge-related practices, organizational behaviors and decisions and organizational performance. KM focuses on knowledge processes—knowledge creation, acquisition, refinement, storage, transfer, sharing and utilization. These processes support organizational processes involving ... Read more

    $215.99 USD

  • Design Thinking Research

    Making Distinctions: Collaboration versus Cooperation

    Edited by Hasso Plattner, Larry Leifer, Christoph Meinel ...
    Series series Business and Management (R0)
    This book summarizes the results of Design Thinking Research Program at Stanford University in Palo Alto, California, USA and the Hasso Plattner Institute in Potsdam, Germany. Offering readers a closer look at design thinking, its innovation processes and methods, it covers topics ranging from how to design ideas, methods and technologies, to creativity experiments and creative collaboration in ... Read more

    $188.99 USD

  • Managing Agile

    Strategy, Implementation, Organisation and People

    by Alan Moran ...
    Series series Computer Science (R0)
    This book examines agile approaches from a management perspective by focusing on matters of strategy, implementation, organization and people. It examines the turbulence of the marketplace and business environment in order to identify what role agile management has to play in coping with such change and uncertainty. Based on observations, personal experience and extensive research, it clearly ... Read more

    $44.99 USD

  • International Manufacturing Strategy in a Time of Great Flux

    Edited by Louis Brennan, Alessandra Vecchi ...
    Series series Business and Management (R0)
    This book assesses the state of international manufacturing strategy and clarifies how recent developments, for example regarding configuration, technology, and the environment, are impacting on its content and direction and on its relationship to manufacturing performance. In providing up-to-date coverage of the consequences of such forces and factors for international manufacturing, this book ... Read more

    $89.99 USD