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Business Process Mapping

Improving Customer Satisfaction

by J. Mike Jacka, Paulette J. Keller ...

Praise for Business Process MappingIMPROVING Customer SatisfactionSECOND EDITION"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!"-Timothy R. Holmes, CPA, former General Auditor, American Red Cross"Paulette and Mike make extensive use of ... Read more

$44.00 USD

Praise for Business Process MappingIMPROVING Customer SatisfactionSECOND EDITION"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!"-Timothy R. Holmes, CPA, former General Auditor, American Red Cross"Paulette and Mike make extensive use of
... Read more

Business Analysis

Best Practices for Success

by Steven P. Blais ...

The definitive guide on the roles and responsibilities of the business analystBusiness Analysis offers a complete description of the process of business analysis in solving business problems. Filled with tips, tricks, techniques, and guerilla tactics to help execute the process in the face of sometimes overwhelming political or social obstacles, this guide is also filled with real world stories ... Read more

$53.00 USD

The definitive guide on the roles and responsibilities of the business analystBusiness Analysis offers a complete description of the process of business analysis in solving business problems. Filled with tips, tricks, techniques, and guerilla tactics to help execute the process in the face of sometimes overwhelming political or social obstacles, this guide is also filled with real world stories
... Read more
The Power of Habit

Why We Do What We Do in Life and Business

by Charles Duhigg ...

NEW YORK TIMES BESTSELLER • MORE THAN 3 MILLION COPIES SOLD • This instant classic explores how we can change our lives by changing our habits.“Few [books] become essential manuals for business and living. The Power of Habit is an exception.”—Financial TimesA WALL STREET JOURNAL AND FINANCIAL TIMES BEST BOOK OF THE YEARIn The Power of Habit, award-winning busines... ... Read more

$14.99 USD

Also available as: Audiobook

NEW YORK TIMES BESTSELLER • MORE THAN 3 MILLION COPIES SOLD • This instant classic explores how we can change our lives by changing our habits.“Few [books] become essential manuals for business and living. The Power of Habit is an exception.”—Financial TimesA WALL STREET JOURNAL AND FINANCIAL TIMES BEST BOOK OF THE YEARIn The Power of Habit, award-winning busines...
... Read more

Also available as: Audiobook
A Step By Step Guide: How to Perform Risk Based Internal Auditing for Internal Audit Beginners

by RAZLY ZAKARIA ...

This book provides new internal auditors with step by step guide in performing risk based internal auditing. Summarised in 5 easy-to-follow simple steps, the author shares his experience in performing an effective and comprehensive internal audit exercise.Methodology and complex techniques are available. Not to deny that all these available information is good, but it would be too complicated for ... Read more

$9.99 USD or Free with Kobo Plus

This book provides new internal auditors with step by step guide in performing risk based internal auditing. Summarised in 5 easy-to-follow simple steps, the author shares his experience in performing an effective and comprehensive internal audit exercise.Methodology and complex techniques are available. Not to deny that all these available information is good, but it would be too complicated for
... Read more
Fraud 101

Techniques and Strategies for Understanding Fraud

by Stephen Pedneault ...

A straightforward guide explaining the nature of financial fraudFraud continues to be one of the fastest growing and most costly crimes in the United States and around the world. The more an organization can learn about fraud in general and the potential fraud risks that threaten the financial stability of the organization's cash flow, the better that organization will be equipped to design and ... Read more

$44.00 USD

A straightforward guide explaining the nature of financial fraudFraud continues to be one of the fastest growing and most costly crimes in the United States and around the world. The more an organization can learn about fraud in general and the potential fraud risks that threaten the financial stability of the organization's cash flow, the better that organization will be equipped to design and
... Read more
Healthcare Fraud

Auditing and Detection Guide

by Rebecca S. Busch ...

An invaluable tool equipping healthcare professionals, auditors, and investigators to detect every kind of healthcare fraudAccording to private and public estimates, billions of dollars are lost per hour to healthcare waste, fraud, and abuse. A must-have reference for auditors, fraud investigators, and healthcare managers, Healthcare Fraud, Second Edition provides tips and techniques to help you ... Read more

$47.00 USD

An invaluable tool equipping healthcare professionals, auditors, and investigators to detect every kind of healthcare fraudAccording to private and public estimates, billions of dollars are lost per hour to healthcare waste, fraud, and abuse. A must-have reference for auditors, fraud investigators, and healthcare managers, Healthcare Fraud, Second Edition provides tips and techniques to help you
... Read more
The Essential Guide to Internal Auditing

by K. H. Spencer Pickett ...

The Second Edition of The Essential Guide to Internal Auditing is a condensed version of the Handbook of Internal Auditing, Third Edition. It shows internal auditors and students in the field how to understand the audit context and how this context fits into the wider corporate agenda. The new context is set firmly within the corporate governance, risk management, and internal control arena. The ... Read more

$54.00 USD

The Second Edition of The Essential Guide to Internal Auditing is a condensed version of the Handbook of Internal Auditing, Third Edition. It shows internal auditors and students in the field how to understand the audit context and how this context fits into the wider corporate agenda. The new context is set firmly within the corporate governance, risk management, and internal control arena. The
... Read more
Red flags of Financial Frauds

Compilation for the Auditors

by Mayur Joshi ...

This book compiles the early warning signals of the financial statement frauds. This compilation is created from the perspective of the financial statement auditors. Many times it is observed that the auditors find certain actions of management objectionable but donot find them to be suspicious. This book lists all such management acts which are generally considered as the red flags of the fraud ... Read more

$3.99 USD

This book compiles the early warning signals of the financial statement frauds. This compilation is created from the perspective of the financial statement auditors. Many times it is observed that the auditors find certain actions of management objectionable but donot find them to be suspicious. This book lists all such management acts which are generally considered as the red flags of the fraud
... Read more
Inside Drucker's Brain

by Jeffrey A. Krames ...

The most accessible guide to the essential ideas of “the inventor of modern management”.In late 2003, ninety-four-year-old Peter Drucker invited Jeffrey Krames to his home for an unprecedented day-long interview. He spoke candidly about his seminal management principles, his enormous body of work (thirty-eight books over six decades), and the leaders he had advised over the years (including Jack ... Read more

$6.99 USD

Also available as: Audiobook

The most accessible guide to the essential ideas of “the inventor of modern management”.In late 2003, ninety-four-year-old Peter Drucker invited Jeffrey Krames to his home for an unprecedented day-long interview. He spoke candidly about his seminal management principles, his enormous body of work (thirty-eight books over six decades), and the leaders he had advised over the years (including Jack
... Read more

Also available as: Audiobook
ISO 9001:2015 Internal Audits Made Easy

Tools, Techniques, and Step-by-Step Guidelines for Successful Internal Audits

by Ann W. Phillips ...

Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the primary intent of the standard: to continually improve the effectiveness ... Read more

$53.99 USD or Free with Kobo Plus

Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the primary intent of the standard: to continually improve the effectiveness
... Read more
Breaking Into Risk Management In Banks

by Boris Agranovich ...

Learn the fundamental skills of how to become a successful Risk Management Professional.The book delivers fundamentals of Risk Management in banks – overview of the principles, processes, and frameworks of Risk Management. ... Read more

Free

Learn the fundamental skills of how to become a successful Risk Management Professional.The book delivers fundamentals of Risk Management in banks – overview of the principles, processes, and frameworks of Risk Management.
... Read more
Fraud Prevention

by David Meade ...

Recent studies have indicated that the average corporation loses 1-6% per year of their revenue to fraud. The author has put together a book which covers every necessary aspect of protecting a privately-held company, or a publicly-held company, from the risks of fraud. Corporate Governance principles, an analysis of the Enron trial, and practical case studies abound in this volume.Whether you are ... Read more

$4.99 USD or Free with Kobo Plus

Recent studies have indicated that the average corporation loses 1-6% per year of their revenue to fraud. The author has put together a book which covers every necessary aspect of protecting a privately-held company, or a publicly-held company, from the risks of fraud. Corporate Governance principles, an analysis of the Enron trial, and practical case studies abound in this volume.Whether you are
... Read more

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Business Process Mapping

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Business Analysis

The Power of Habit

A Step By Step Guide: How to Perform Risk Based Internal Auditing for Internal Audit Beginners

Fraud 101

Healthcare Fraud

The Essential Guide to Internal Auditing

Red flags of Financial Frauds

Inside Drucker's Brain

ISO 9001:2015 Internal Audits Made Easy

Breaking Into Risk Management In Banks

Fraud Prevention

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