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“impact innovation”

Showing 1 - 12 of 12 results for “impact innovation”
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  • Dangerous Customer Service

    Dangerously Great Customer Service...How to Achieve it and Maintain it

    by Impact Innovation ...
    Dangerous Customer Services provides real help for real people in the real world.This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special ... Read more

    $11.49 USD

  • Dangerous Guide to Leading Innovation

    How You Can Turn Your Team into an Innovation Force

    by Impact Innovation ...
    Do you feel that you are blocking your team's creative potential? If so, Dangerous Leadership for Innovation is the book for you.This practical guide to innovation and creativity not only shows the reader how to define and focus their team's creativity before implementing their innovation ambitions, but it will also show how to nurture new creativity and keep teams fizzing with engergy as they ... Read more

    $11.99 USD

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  • Selling Luxury

    Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

    by Robin Lent, Genevieve Tour ...
    Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether you are selling diamond bracelets or sports cars, the key to concluding the sale lies in how well you sell rather than what you sell.In Selling ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • How to Become a Rainmaker

    The Rules for Getting and Keeping Customers and Clients

    by Jeffrey J. Fox ...
    Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox ... Read more

    $12.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Rule of Thumb: A Guide to Customer Service and Business Relationships

    by Lisa Clonch Tschauner ...
    In today's business world, the customer service experience is the most critical component that leads small businesses to remarkable success. Good service can be a business owner's greatest asset if it is properly implemented, practiced on a regular basis, and customized to meet the needs and wants of customers. The good relationships entrepreneurs have with customers will be essential to growing ... Read more

    $4.99 USD or Free with Kobo Plus

  • The Complete Idiot's Guide to Cold Calling

    Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales V

    by Keith Rosen MCC ...
    Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... Read more

    $8.99 USD

  • Customer Service Training 101

    Quick and Easy Techniques That Get Great Results

    by Renee Evenson ...
    Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for ... Read more

    $7.99 USD or Free with Kobo Plus

  • The Discipline of Market Leaders

    Choose Your Customers, Narrow Your Focus, Dominate Your Market

    by Michael Treacy, Fred Wiersema ...
    The classic bestseller outlining tactics for any business striving to achieve market dominanceWhat does your company do better than anyone else? What unique value do you provide to your customers? How will you increase that value next year? Drawing on in-depth studies and interviews with the top CEOs in the country, renowned business strategists Michael Treacy and Fred Wiersema reveal that ... Read more

    $13.99 USD

  • Fish! Tales

    Real-Life Stories to Help You Transform Your Workplace and Your Life

    by Stephen C. Lundin, PhD, John Christensen, Harry Paul ...
    Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy.Fish! Tales ... Read more

    $12.99 USD

  • Chief Customer Officer 2.0

    How to Build Your Customer-Driven Growth Engine

    by Jeanne Bliss ...
    A Customer Experience Roadmap to Transform Your Business and CultureChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.And it will take years off your learning curve.Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the ... Read more

    $18.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    by Hyken,Shep ...
    Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... Read more

    $8.69 USD or Free with Kobo Plus

  • The Customer Service Revolution

    Overthrow Conventional Business, Inspire Employees, and Change the World

    by John R. DiJulius III ...
    In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Read more

    $8.69 USD or Free with Kobo Plus