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Dealing with Difficult People (HBR Emotional Intelligence Series)

by Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo ...

Series series HBR Emotional Intelligence Series
Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and ... Read more

$14.99 USD or Free with Kobo Plus

Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and
... Read more
Failure to Communicate

How Conversations Go Wrong and What You Can Do to Right Them

by Holly Weeks ...

Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling ... Read more

$14.39 USD or Free with Kobo Plus

Also available as: Audiobook

Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling
... Read more

Also available as: Audiobook
Successful Writing and Speaking: The Communication Collection (9 Books)

by Harvard Business Review, Nancy Duarte, Bryan A. Garner, Holly Weeks, Jeff Weiss ...

This Harvard Business Review digital collection will give you the confidence and tools you need to write and speak successfully. It includes the HBR Guide to Persuasive Presentations, by presentation expert Nancy Duarte; the HBR Guide to Better Business Writing, by writing expert Bryan A. Garner; the HBR Guide to Negotiating, by negotiation expert Jeff Weiss; Failure to Communicate, by consultant ... Read more

$95.79 USD or Free with Kobo Plus

This Harvard Business Review digital collection will give you the confidence and tools you need to write and speak successfully. It includes the HBR Guide to Persuasive Presentations, by presentation expert Nancy Duarte; the HBR Guide to Better Business Writing, by writing expert Bryan A. Garner; the HBR Guide to Negotiating, by negotiation expert Jeff Weiss; Failure to Communicate, by consultant
... Read more
Audiobook

Failure to Communicate

How Conversations Go Wrong and What You Can Do to Right Them

by Holly Weeks ...

Narrated by Rosemary Benson ...

Unabridged

8 hours 31 min

Your stomach's churning; you're hyperventilating—you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough ... Read more

$19.99 USD

Also available as: eBook

Your stomach's churning; you're hyperventilating—you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough
... Read more

Also available as: eBook

Audiobook

Lead with a Story

A Guide to Crafting Business Narratives That Captivate, Convince, and Inspire

by Paul Smith ...

Narrated by Jeff Harding ...

Unabridged

11 hours 56 min

Read by the author.LEADERSHIP STARTS WITH STORYTELLINGWith clarity around your message, you will energize those you lead and create a vision they can buy into. But first, you must first write the story that will get them excited and ready to execute.Clarity is key for any successful leader, so much so that top corporations, such as Micorsoft. Nike, Proctor and Gamble, Kimberly Clark, and many more ... Read more

$29.99 USD

Also available as: eBook

Read by the author.LEADERSHIP STARTS WITH STORYTELLINGWith clarity around your message, you will energize those you lead and create a vision they can buy into. But first, you must first write the story that will get them excited and ready to execute.Clarity is key for any successful leader, so much so that top corporations, such as Micorsoft. Nike, Proctor and Gamble, Kimberly Clark, and many more
... Read more

Also available as: eBook
Audiobook

Power Questions

Build Relationships, Win New Business, and Influence Others

by Jerold Panas, Andrew Sobel ...

Narrated by Jerold Panas, Andrew Sobel ...

Unabridged

3 hours 52 min

Great leaders, influencers, and teachers have long used thoughtful questions to connect with other, challenge conventional wisdom, and shed light on our toughest problems. Power Questions sets out a series of strategic questions that can turn around a conversation and transform the other persons thinking. Each question will be presented within a real, engaging conversation to highlight its impact. ... Read more

$12.99 USD

Also available as: eBook

Great leaders, influencers, and teachers have long used thoughtful questions to connect with other, challenge conventional wisdom, and shed light on our toughest problems. Power Questions sets out a series of strategic questions that can turn around a conversation and transform the other persons thinking. Each question will be presented within a real, engaging conversation to highlight its impact.
... Read more

Also available as: eBook
Authentic Leadership (HBR Emotional Intelligence Series)

by Harvard Business Review, Bill George, Herminia Ibarra, Rob Goffee, Gareth Jones ...

Series series HBR Emotional Intelligence Series
A carefully curated selection of articles about authenticity from Harvard Business Review.Highly curated collections of HBR articlesBalances research with practical adviceProvides a variety of perspectives from recognized experts on the topicAudience: Leaders, aspiring leaders, and new managers. ... Read more

$14.99 USD or Free with Kobo Plus

A carefully curated selection of articles about authenticity from Harvard Business Review.Highly curated collections of HBR articlesBalances research with practical adviceProvides a variety of perspectives from recognized experts on the topicAudience: Leaders, aspiring leaders, and new managers.
... Read more
Resilience (HBR Emotional Intelligence Series)

by Harvard Business Review, Daniel Goleman, Jeffrey A. Sonnenfeld, Shawn Achor ...

Series series HBR Emotional Intelligence Series
How to be resilient in a professional setting.How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma?This book reveals the key traits of those who emerge stronger from challenges, helps you train your brain to withstand the stresses of daily life, and presents an approach to an effective career reboot.This volume includes the work of ... Read more

$14.99 USD or Free with Kobo Plus

How to be resilient in a professional setting.How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma?This book reveals the key traits of those who emerge stronger from challenges, helps you train your brain to withstand the stresses of daily life, and presents an approach to an effective career reboot.This volume includes the work of
... Read more
Mindfulness (HBR Emotional Intelligence Series)

by Harvard Business Review, Daniel Goleman, Ellen Langer, Susan David, Christina Congleton ...

Series series HBR Emotional Intelligence Series
Bring mindfulness into your work.The benefits of mindfulness include better performance, heightened creativity, deeper self-awareness, and increased charisma—not to mention greater peace of mind.This book gives you practical steps for building a sense of presence into your daily work routine. It also explains the science behind mindfulness and why it works and gives clear-eyed warnings about the ... Read more

$14.99 USD or Free with Kobo Plus

Bring mindfulness into your work.The benefits of mindfulness include better performance, heightened creativity, deeper self-awareness, and increased charisma—not to mention greater peace of mind.This book gives you practical steps for building a sense of presence into your daily work routine. It also explains the science behind mindfulness and why it works and gives clear-eyed warnings about the
... Read more
Happiness (HBR Emotional Intelligence Series)

by Harvard Business Review, Daniel Gilbert, Annie McKee, Gretchen Spreitzer, Teresa Amabile ...

Series series HBR Emotional Intelligence Series
Achieving happiness while excelling at your career.What is the nature of human happiness, and how do we achieve it in the course of our professional lives? And is it even worth pursuing?This book explores answers to these questions with research into how happiness is measured, frameworks for personal behaviors, management techniques that build happiness in the workplace—and warnings that highlight ... Read more

$14.99 USD or Free with Kobo Plus

Achieving happiness while excelling at your career.What is the nature of human happiness, and how do we achieve it in the course of our professional lives? And is it even worth pursuing?This book explores answers to these questions with research into how happiness is measured, frameworks for personal behaviors, management techniques that build happiness in the workplace—and warnings that highlight
... Read more
Empathy (HBR Emotional Intelligence Series)

by Harvard Business Review, Daniel Goleman, Annie McKee, Adam Waytz ...

Series series HBR Emotional Intelligence Series
Using empathy around the workplace.Empathy is credited as a factor in improved relationships and even better product development. But while it’s easy to say “just put yourself in someone else’s shoes,” the reality is that understanding the motivations and emotions of others often proves elusive.This book helps you understand what empathy is, why it’s important, how to surmount the hurdles that ... Read more

$14.99 USD or Free with Kobo Plus

Using empathy around the workplace.Empathy is credited as a factor in improved relationships and even better product development. But while it’s easy to say “just put yourself in someone else’s shoes,” the reality is that understanding the motivations and emotions of others often proves elusive.This book helps you understand what empathy is, why it’s important, how to surmount the hurdles that
... Read more
Influence and Persuasion (HBR Emotional Intelligence Series)

by Harvard Business Review, Nick Morgan, Robert B. Cialdini, Linda A. Hill, Nancy Duarte ...

Series series HBR Emotional Intelligence Series
Changing hearts is an important part of changing minds.Research shows that appealing to human emotion can help you make your case and build your authority as a leader.This book highlights that research and shows you how to act on it, presenting both comprehensive frameworks for developing influence and small, simple tactics you can use to convince others every day.This volume includes the work of ... Read more

$14.39 USD or Free with Kobo Plus

Changing hearts is an important part of changing minds.Research shows that appealing to human emotion can help you make your case and build your authority as a leader.This book highlights that research and shows you how to act on it, presenting both comprehensive frameworks for developing influence and small, simple tactics you can use to convince others every day.This volume includes the work of
... Read more

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Top Series in United States

HBR Emotional Intelligence Series

Dealing with Difficult People (HBR Emotional Intelligence Series)

Failure to Communicate

Successful Writing and Speaking: The Communication Collection (9 Books)

Failure to Communicate

People who read these also enjoyed

Lead with a Story

Power Questions

Authentic Leadership (HBR Emotional Intelligence Series)

Resilience (HBR Emotional Intelligence Series)

Mindfulness (HBR Emotional Intelligence Series)

Happiness (HBR Emotional Intelligence Series)

Empathy (HBR Emotional Intelligence Series)

Influence and Persuasion (HBR Emotional Intelligence Series)

eReaders

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Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

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+ FREE 30-day trial

Recommended For You

Top Series in United States

HBR Emotional Intelligence Series

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