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Dealing with Difficult People (HBR Emotional Intelligence Series)

by Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo ...

Series series HBR Emotional Intelligence Series
Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and ... Read more

$14.39 USD or Free with Kobo Plus

Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and
... Read more
Failure to Communicate

How Conversations Go Wrong and What You Can Do to Right Them

by Holly Weeks ...

Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling ... Read more

$14.39 USD or Free with Kobo Plus

Also available as: Audiobook

Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling
... Read more

Also available as: Audiobook
Successful Writing and Speaking: The Communication Collection (9 Books)

by Harvard Business Review, Nancy Duarte, Bryan A. Garner, Holly Weeks, Jeff Weiss ...

This Harvard Business Review digital collection will give you the confidence and tools you need to write and speak successfully. It includes the HBR Guide to Persuasive Presentations, by presentation expert Nancy Duarte; the HBR Guide to Better Business Writing, by writing expert Bryan A. Garner; the HBR Guide to Negotiating, by negotiation expert Jeff Weiss; Failure to Communicate, by consultant ... Read more

$95.79 USD or Free with Kobo Plus

This Harvard Business Review digital collection will give you the confidence and tools you need to write and speak successfully. It includes the HBR Guide to Persuasive Presentations, by presentation expert Nancy Duarte; the HBR Guide to Better Business Writing, by writing expert Bryan A. Garner; the HBR Guide to Negotiating, by negotiation expert Jeff Weiss; Failure to Communicate, by consultant
... Read more
Audiobook

Failure to Communicate

How Conversations Go Wrong and What You Can Do to Right Them

by Holly Weeks ...

Narrated by Rosemary Benson ...

Unabridged

8 hours 31 min

Your stomach's churning; you're hyperventilating—you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough ... Read more

$19.99 USD

Also available as: eBook

Your stomach's churning; you're hyperventilating—you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough
... Read more

Also available as: eBook

Audiobook

Lead with a Story

A Guide to Crafting Business Narratives That Captivate, Convince, and Inspire

by Paul Smith ...

Narrated by Jeff Harding ...

Unabridged

11 hours 56 min

Read by the author.LEADERSHIP STARTS WITH STORYTELLINGWith clarity around your message, you will energize those you lead and create a vision they can buy into. But first, you must first write the story that will get them excited and ready to execute.Clarity is key for any successful leader, so much so that top corporations, such as Micorsoft. Nike, Proctor and Gamble, Kimberly Clark, and many more ... Read more

$29.99 USD

Also available as: eBook

Read by the author.LEADERSHIP STARTS WITH STORYTELLINGWith clarity around your message, you will energize those you lead and create a vision they can buy into. But first, you must first write the story that will get them excited and ready to execute.Clarity is key for any successful leader, so much so that top corporations, such as Micorsoft. Nike, Proctor and Gamble, Kimberly Clark, and many more
... Read more

Also available as: eBook
Audiobook

Power Questions

Build Relationships, Win New Business, and Influence Others

by Jerold Panas, Andrew Sobel ...

Narrated by Jerold Panas, Andrew Sobel ...

Unabridged

3 hours 52 min

Great leaders, influencers, and teachers have long used thoughtful questions to connect with other, challenge conventional wisdom, and shed light on our toughest problems. Power Questions sets out a series of strategic questions that can turn around a conversation and transform the other persons thinking. Each question will be presented within a real, engaging conversation to highlight its impact. ... Read more

$12.99 USD

Also available as: eBook

Great leaders, influencers, and teachers have long used thoughtful questions to connect with other, challenge conventional wisdom, and shed light on our toughest problems. Power Questions sets out a series of strategic questions that can turn around a conversation and transform the other persons thinking. Each question will be presented within a real, engaging conversation to highlight its impact.
... Read more

Also available as: eBook
Fierce Conversations (Revised and Updated)

Achieving Success at Work and in Life One Conversation at a Time

by Susan Scott ...

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time.The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message ... Read more

$7.99 USD

Also available as: Audiobook

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time.The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message
... Read more

Also available as: Audiobook
The Art of Extreme Self-Care

12 Practical and Inspiring Ways to Love Yourself More

by Cheryl Richardson ...

Beloved author and teacher Cheryl Richardson updates her classic, New York Times best-selling self-care manual, giving you the permission and practical tools you need to dramatically upgrade your life."For the last 20 years I've dedicated my personal and professional life to the importance of self-care by teaching from my own experience," writes Cheryl Richardson. "In the past, I've sacrificed my ... Read more

$9.99 USD

Also available as: Audiobook

Beloved author and teacher Cheryl Richardson updates her classic, New York Times best-selling self-care manual, giving you the permission and practical tools you need to dramatically upgrade your life."For the last 20 years I've dedicated my personal and professional life to the importance of self-care by teaching from my own experience," writes Cheryl Richardson. "In the past, I've sacrificed my
... Read more

Also available as: Audiobook
Thanks for the Feedback

The Science and Art of Receiving Feedback Well

by Douglas Stone, Sheila Heen ...

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learningWe swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy ... Read more

$14.99 USD

Also available as: Audiobook

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learningWe swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy
... Read more

Also available as: Audiobook
21 Days to Master Extreme Self-Care

by Cheryl Richardson ...

Studies have shown it takes only 21 days for a new habit to take root. If there's a spiritual interest you've always wanted to take advantage of, the answer is only 21 days away with the 21 Days to Mastery Series.In the rush of everyday life we can often lose sight of our own well-being and inner comfort, to the point where we lose sight of how to bring deep pleasure into every day. In this short, ... Read more

$2.99 USD

Studies have shown it takes only 21 days for a new habit to take root. If there's a spiritual interest you've always wanted to take advantage of, the answer is only 21 days away with the 21 Days to Mastery Series.In the rush of everyday life we can often lose sight of our own well-being and inner comfort, to the point where we lose sight of how to bring deep pleasure into every day. In this short,
... Read more
How to Become a Confident Rider

Think It, Believe It, Take Action and Achieve Your Horsemanship Goals

by Christine Worthington ...

Do you find yourself making excuses not to ride? Are you stuck in the arena? Do you get nervous/anxious before riding/competing? This book will help you to understand your feelings and give you strategies to deal with them. Christine shares with you the Three Keys to Success based on her successful Confident Rider Workshops. Exercises and case studies are included to help you move forward. ... Read more

$4.99 USD

Do you find yourself making excuses not to ride? Are you stuck in the arena? Do you get nervous/anxious before riding/competing? This book will help you to understand your feelings and give you strategies to deal with them. Christine shares with you the Three Keys to Success based on her successful Confident Rider Workshops. Exercises and case studies are included to help you move forward.
... Read more
Life Coaching: How to Become A Successful Life Coach Who Inspires, Motivates, and Creates Results

Life Coach, Mentoring, Success & Personal Transformation, Career Motivational Coach

by Summer Andrews ...

Series series Life Coach, Mentoring, Success & Personal Transformation, Career Motivational Coach
DISCOVER: What does it take to motivate, coach, and inspire others?Life Coaching Made EasyLife coaches are all the rage today in our modern society. People are looking for guidance to increase their success, become healthier, happier, and have more fulfillment in their lives. In previous times of history, people used to be afraid to ask for help in their lives. Afraid that it made them look weak, ... Read more

$4.99 USD or Free with Kobo Plus

DISCOVER: What does it take to motivate, coach, and inspire others?Life Coaching Made EasyLife coaches are all the rage today in our modern society. People are looking for guidance to increase their success, become healthier, happier, and have more fulfillment in their lives. In previous times of history, people used to be afraid to ask for help in their lives. Afraid that it made them look weak,
... Read more

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Top Series in United States

HBR Emotional Intelligence Series

Dealing with Difficult People (HBR Emotional Intelligence Series)

Failure to Communicate

Successful Writing and Speaking: The Communication Collection (9 Books)

Failure to Communicate

People who read these also enjoyed

Lead with a Story

Power Questions

Fierce Conversations (Revised and Updated)

The Art of Extreme Self-Care

Thanks for the Feedback

21 Days to Master Extreme Self-Care

How to Become a Confident Rider

Life Coaching: How to Become A Successful Life Coach Who Inspires, Motivates, and Creates Results

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

HBR Emotional Intelligence Series

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People who read these also enjoyed