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Showing 1 - 12 of 12 results for “hakan boz”
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  • Emotional Intelligence in Tourism and Hospitality

    by Melissa A. Baker, Hakan Boz, Poh Theng (Beatrice) Loo, Mariangela Franch, Anna Irimiás, J.N. Patrick L’Espoir Decosta, Eric D. Olson, David Rivera Jr., Heejung Ro, Atila Yüksel ...
    Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional ... Read more

    $41.59 USD

  • Service Failures and Recovery in Tourism and Hospitality

    A Practical Manual

    by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici0, Ali Dalgic1, Christina K. Dimitriou2, Mariangela Franch3, Ozan Guler4, Jong-Hyeong5, Anna Irimiás6, Petranka Kelly7, Kawon Kim8, Jennifer Lawlor9, Minwoo Lee0, Poh Theng (Beatrice) Loo1, Gábor Michalkó2, Michael Mulvey3, Isil Arikan Saltik4, Derya Toksöz5, Dallen J Timothy6 ...
    Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and ... Read more

    $115.39 USD

  • The New Digital Era

    Digitalisation, Emerging Risks and Opportunities

    Edited by Simon Grima, Hakan Boz, Ercan Özen ...
    Series Book 109 - Contemporary Studies in Economic and Financial Analysis
    The COVID-19 pandemic has led to further acceleration of digitalisation in all areas. This caused significant changes in economic and social life. Through digitalisation, the need for people in business life has decreased and has forced the traditional employment structure to change. During the pandemic period, some segments enjoyed the advantages of owning digital technologies, while others ... Read more

    $120.59 USD

  • The New Digital Era

    Other Emerging Risks and Opportunities

    Edited by Simon Grima, Hakan Boz, Ercan Özen ...
    Series Book 109 - Contemporary Studies in Economic and Financial Analysis
    The COVID-19 pandemic has led to further acceleration of digitalization in all areas. This caused significant changes in economic and social life. Through digitalization, the need for people in business life has decreased and has forced the traditional employment structure to change. During the pandemic period, some segments enjoyed the advantages of owning digital technologies, while others ... Read more

    $100.89 USD

  • Contemporary Issues in Behavioral Finance

    Edited by Simon Grima, Hakan Boz, Jonathan Spiteri, Ercan Özen, Eleftherios I. Thalassinos ...
    Series Book 101 - Contemporary Studies in Economic and Financial Analysis
    This special edition of Contemporary Studies in Economic and Financial Analysis offers seventeen chapters from invited participants in the International Applied Social Science Congress, held in Turkey between the 19th and 21st April 2018.The chapters included tackle a range of issues, including risk and control in consumer behavior; augmented reality applications in brand trust; foreign exchange ... Read more

    $122.99 USD

  • Contemporary Issues in Business, Economics and Finance

    Edited by Simon Grima, Hakan Boz, Ercan Özen ...
    Series Book 104 - Contemporary Studies in Economic and Financial Analysis
    This special edition of Contemporary Studies in Economics and Financial Analysis offers a selection of carefully curated chapters from invited participants in the International Applied Social Science Congress 4-6 April 2019.In these chapters, expert authors tackle issues across a variety of economic and financial disciplines. Chapters include: the role of bankruptcy risk prediction in assuring the ... Read more

    $91.89 USD

  • Contemporary Issues in Social Science

    Edited by Simon Grima, Hakan Boz, Ercan Özen ...
    Series Book 106 - Contemporary Studies in Economic and Financial Analysis
    This special edition of Contemporary Studies in Economic and Financial Analysis offers twenty-three chapters by invited participants in the International Applied Social Science Congress. In these chapters chronical a wide variety of important issues such as: Volatility spillover between conventional stock index and participation index; The Interplay Between Experience, Satisfaction and Positive ... Read more

    $142.69 USD

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  • Emerging Trends in the Development and Application of Composite Indicators

    Edited by Veljko Jeremic, Zoran Radojicic, Marina Dobrota ...
    Perceiving complex multidimensional problems has proven to be a difficult task for people to overcome. However, introducing composite indicators into such problems allows the opportunity to reduce the problem's complexity. Emerging Trends in the Development and Application of Composite Indicators is an authoritative reference source for the latest scholarly research on the benefits and challenges ... Read more

    $175.49 USD

  • Skill Mismatch in Labor Markets

    by Solomon W. Polachek, Konstantinos Tatsiramos ...
    Series Book 45 - Research in Labor Economics
    The 2008 global financial and economic crisis led to a significant increase in unemployment rates in most developed economies, yet despite the rising supply of labor, a high share of employers claim that they cannot find the right talent and skills. Concerns that economic restructuring and changing skill needs associated with new technologies and workplace organization practices will not be met by ... Read more

    $126.29 USD

  • Global Talent Retention

    Understanding Employee Turnover Around the World

    Edited by David G. Allen, James M. Vardaman ...
    Series series Talent Management
    Retaining top talent is a universal concern that is increasingly global. However, the context, meaning, and mechanisms for changing jobs varies around the world. Global Talent Retention: Understanding Employee Turnover Around the World provides the first context-specific global perspective on retaining talent.Although extensive research informs understanding of why employees decide to leave or ... Read more

    $86.09 USD

  • Research Anthology on Personal Finance and Improving Financial Literacy

    Edited by Information Resources Management Association ...
    Developing personal financial skills and improving financial literacy are fundamental aspects for managing money and propelling a bright financial future. Considering life events and risks that unexpectantly present themselves, especially in the light of recent global events, there is often an uncertainty associated with financial standings in unsettled times. It is important to have personal ... Read more

    $373.49 USD

  • Handbook of Research on Accounting and Financial Studies

    Edited by Luís Farinha, Ana Baltazar Cruz, João Renato Sebastião ...
    The competitive nature of organizations in today’s globalized world has led to the development of various approaches to increasing profitability and maintaining an advantage over rival companies. As technology continues to be integrated into business practices, specifically in the area of accounting and finance, professionals and educators need to be prepared for advancing economic techniques, and ... Read more

    $278.99 USD