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“greg roche”

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  • Customer Satisfaction Measurement for ISO 9000: 2000

    by Bill Self, Greg Roche ...
    For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional ... Read more

    $99.99 USD