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“frank cooper”

Showing 1 - 12 of 12 results for “frank cooper”
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  • Professional Boundaries in Social Work and Social Care

    A Practical Guide to Understanding, Maintaining and Managing Your Professional Boundaries

    by Frank Cooper ...
    Professional boundaries between worker and client underpin all areas of practice in social work and social care, and the mismanagement of these boundaries can lead to unprofessional conduct and negative consequences for both worker and client.This book is a no-nonsense guide to boundaries – what they are, why they are there and how to maintain them, from legal boundaries and policies governing ... Read more

    $26.99 USD

  • The Customer Signs Your Paycheck

    by Frank Cooper ...
    Positive Service Gets Positive Results—Every Time!Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling.The Customer Signs Your Paycheck reveals the secret ... Read more

    $12.99 USD

  • Audiobook

    Stock Market Investing for Beginners

    Everything You Need to Start Making Money IN 7 DAYS OR LESS!

    by Frank Cooper ...
    Narrated by Richard Hawks, Scott Clem, Corinne Lepage, Derick Hendrickson ...

    Unabridged

    16 hours 51 min

    Master stock trading with this incredible bundle of three important guides!Whether you are a beginner looking to learn about trading or a seasoned trader looking to expand your knowledge, the Stock Market Investing for Beginners is an essential addition to your library. You can learn to outweigh the risks and outsmart competitors.These invaluable guides teach you:Swing Trading- The rules of swing ... Read more

    $18.99 USD or Free with Kobo Plus

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  • Make Sure It's Deductible, Fourth Edition

    by Evelyn Jacks ...
    You earned it, now keep it! Maximize your profits by getting the most out of every tax deduction. No matter what kind of small business you have, you owe it to yourself to take advantage of every legitimate business deduction and personal tax planning advantage at tax time. In the newly updated fourth edition of Make Sure It's Deductible , Evelyn Jacks, Canada's bestselling and most trusted tax ... Read more

    $12.49 USD

  • The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

    by Carmine Gallo ...
    Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of ... Read more

    $19.49 USD

  • The Customer Rules

    The 39 Essential Rules for Delivering Sensational Service

    by Lee Cockerell ...
    The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ... Read more

    $14.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Memories of a Catholic Girlhood

    by Mary McCarthy ...
    Tracing her moral struggles to the day she accidentally took a sip of water before her Communion—a mortal sin—Mary McCarthy gives us eight funny and heartrending essays about the illusive and redemptive nature of memory" During the course of writing this, I've often wished that I were writing fiction."Originally published in large part as standalone essays in the New Yorker and Harper's Bazaar, ... Read more

    $12.99 USD or Free with Kobo Plus

  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    by Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

    $20.79 USD

  • Growing Apart

    Regional Prosperity in New Zealand

    by Shamubeel Eaqub ...
    Series series BWB Texts
    ‘If we rank our regions internationally, Auckland, Wellington and Canterbury are comparable to France, Finland and Saudi Arabia respectively. But the smaller regions look like Timor-Leste (Northland), Greece (Manawatu-Whanganui and Gisborne) or other emerging economies such as Cyprus and the Seychelles.’The gaps between New Zealand’s regions are increasing. Many local economies are stagnating, ... Read more

    $3.02 USD

  • Customer Service Training 101

    Quick and Easy Techniques That Get Great Results

    by Renee Evenson ...
    Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for ... Read more

    $7.99 USD or Free with Kobo Plus

  • Customer Service Management Training 101

    Quick and Easy Techniques That Get Great Results

    by Renee Evenson ...
    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... Read more

    $7.99 USD or Free with Kobo Plus

  • Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

    by Joseph Michelli ...
    Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and ... Read more

    $18.79 USD