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  • Creating a Customer Experience-Centric Startup

    A Step-by-Step Framework

    Series series Business and Management (R0)
    This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design ... Read more

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  • MAC Protocols for Cyber-Physical Systems

    Series series Computer Science (R0)
    This book provides a literature review of various wireless MAC protocols and techniques for achieving real-time and reliable communications in the context of cyber-physical systems (CPS). The evaluation analysis of IEEE 802.15.4 for CPS therein will give insights into configuration and optimization of critical design parameters of MAC protocols. In addition, this book also presents the design and ... Read more

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  • Internet of Vehicles - Safe and Intelligent Mobility

    Second International Conference, IOV 2015, Chengdu, China, December 19-21, 2015, Proceedings

    Series series Springer Nature Proceedings Computer Science
    This book constitutes the refereed proceedings of the SecondInternational Conference on Internet of Vehicles, IOV 2015, held inChengdu, China, in December 2015.The 40 full papers presented were carefully reviewed and selected from128 submissions. They focus on the following topics: IOV architectures andapplications; intelligent mobility; V2V and M2M communications; and modeling and simulations. ... Read more

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  • Principles of Integrated Marketing Communications

    An Evidence-based Approach

    by Lawrence Ang ...
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  • Marketing Communications

    A European Perspective

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  • 101 Learning and Development Tools

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    by Kenneth Fee ...
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  • Essential Tools for Organisational Performance

    Tools, Models and Approaches for Managers and Consultants

    This book focuses on organizational development for increased business performance. The text and models cover process management, leading to change management and organizational development. Burtonshaw-Gunn and Salameh show that process implementation in any business depends on two key factors. First, the role of knowledge management in organizational and individual improvement is vital. Secondly, ... Read more

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  • Assessing Building Performance

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  • The Effective Change Manager: The Change Management Body of Knowledge

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