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“eric d olson”

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  • Emotional Intelligence in Tourism and Hospitality

    by Melissa A. Baker, Hakan Boz, Poh Theng (Beatrice) Loo, Mariangela Franch, Anna Irimiás, J.N. Patrick L’Espoir Decosta, Eric D. Olson, David Rivera Jr., Heejung Ro, Atila Yüksel ...
    Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional ... Read more

    $41.99 USD