Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


Top Series in United States

Showing 1 - 12 of 12 results for “erdogan koc”
Skip side bar filters

  • Cross-Cultural Aspects of Tourism and Hospitality

    A Services Marketing and Management Perspective

    by Erdogan Koc ...
    Cross-Cultural Aspects of Tourism and Hospitality offers a comprehensive guide to the influence of culture on customers as well as service providers, affecting both the demand and the supply sides of the industry – services marketing and consumer behaviour, management, organisational behaviour, and human resource management.This book takes research-based approach, critically reviewing the findings ... Read more

    $59.99 USD

  • Tourism Marketing in East and Southeast Asia

    by Catherine Cheung, Ja Young Choe, Chiara Di Blasio, Rami K. Isaac, Jia Ying Jiang, Erdogan Koc, Rob Law, Hiu Yan (Alice) Lee, Kevin Yin Kiu Leung, Nguyen Bao Linh, Felix Elvis Otoo, Fajar Kusnadi Kusumah Putra, Soo Yun Song, Paul Strickland, Maren Viol ...
    Series series CABI Regional Tourism Series
    Despite the increased research interest in tourism in Asia, most research has focused on the key destinations (China, Macau, Hong Kong, Thailand), while neglecting other destinations which are less well explored. Little is known about the marketing efforts and practices, along with the successes and challenges, countries in the East and Southeast Asia have been experiencing. This book aims to ... Read more

    $102.29 USD

  • Emotional Intelligence in Tourism and Hospitality

    by Melissa A. Baker, Hakan Boz, Poh Theng (Beatrice) Loo, Mariangela Franch, Anna Irimiás, J.N. Patrick L’Espoir Decosta, Eric D. Olson, David Rivera Jr., Heejung Ro, Atila Yüksel ...
    Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional ... Read more

    $41.99 USD

  • Service Failures and Recovery in Tourism and Hospitality

    A Practical Manual

    by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici0, Ali Dalgic1, Christina K. Dimitriou2, Mariangela Franch3, Ozan Guler4, Jong-Hyeong5, Anna Irimiás6, Petranka Kelly7, Kawon Kim8, Jennifer Lawlor9, Minwoo Lee0, Poh Theng (Beatrice) Loo1, Gábor Michalkó2, Michael Mulvey3, Isil Arikan Saltik4, Derya Toksöz5, Dallen J Timothy6 ...
    Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and ... Read more

    $115.39 USD

People who read these also enjoyed

  • Information and Communication Technologies in Tourism 2022

    Proceedings of the ENTER 2022 eTourism Conference, January 11-14, 2022

    Edited by Jason L. Stienmetz, Berta Ferrer-Rosell, David Massimo ...
    Series series Springer Nature Proceedings excluding Computer Science
    This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022.The book provides an extensive overview of how information and communication technologies can be used to develop ... Read more

    Free

  • Tour Guiding Research

    Insights, Issues and Implications

    by Dr. Betty Weiler, Rosemary Black ...
    Series Book 62 - Aspects of Tourism
    This book provides an authoritative, state-of-the-art review of tour guiding scholarship and research and aims to foster best practice and to stimulate further study and research on tour guiding across a range of disciplines. It explores how tour guiding theory and practice has evolved over time and what factors have contributed to this. The volume consolidates, synthesises and adds to the ... Read more

    $23.79 USD

  • Information and Communication Technologies in Tourism 2023

    Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023

    Edited by Berta Ferrer-Rosell, David Massimo, Katerina Berezina ...
    Series series Springer Nature Proceedings excluding Computer Science
    This open access book provides an extensive overview of the usage of information and communication technologies in the tourism and hospitality industry. It presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 30th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2023 conference. The enclosed papers cover ... Read more

    Free

  • Emerging Transformations in Tourism and Hospitality

    Edited by Anna Farmaki, Nikolaos Pappas ...
    Series series New Directions in Tourism Analysis
    This significant and timely book critically discusses the effects of emerging trends and shifting dynamics on the tourism and hospitality industry at local, regional, national, and international levels in a holistic manner.This book offers a multi-disciplinary and inter-disciplinary approach and examines emerging topics such as technology and disruptive economies as well as the Covid-19 pandemic ... Read more

    $59.99 USD

  • Proceedings of the 1st International Hospitality, Travel and Event Conference (IHTREC 2023)

    Edited by Derinta Entas ...
    Series series Springer Nature Proceedings excluding Computer Science
    This is an open access book.Reinventing Hospitality, Travel, and Event for a Future DirectionThe tourism industry is an important sector in the world, particularly in terms of its ability to create jobs, generate income and contribute to people's well-being. While of its importance, the tourism industry is vulnerable to external disruptions. Historically, the tourism industry has been vulnerable ... Read more

    Free

  • Progress in Tourism Marketing

    Edited by Metin Kozak, Luisa Andreu ...
    Series series Routledge Advances in Tourism
    The aim of this book are two-fold: (1) to evaluate the current progress of theoretical approaches to tourism marketing and (2) to show the ways to further develop the concept of tourism marketing for application within tourist destinations and individual businesses and evaluate its potential impact on performance improvement. The structure is based upon the inclusion of an introduction and four ... Read more

    $73.99 USD

  • Proceedings of the International Academic Conference on Tourism (INTACT) "Post Pandemic Tourism: Trends and Future Directions" (INTACT 2022)

    Edited by Janianton Damanik, Badaruddin Mohammed, Dyah Widyastuti, Nuryuda Irdana, Hera Oktadiana ...
    Series series Springer Nature Proceedings excluding Computer Science
    This is an open access book. This international conference aims to discuss and provide critical views based on empirical experience and the relevant concepts to the changing trends and future directions of tourism development after the Covid-19 pandemic. Some of the topics that can be raised as discussion material include (but are not limited to):Adaptation strategies of tourism transportation ... Read more

    Free

  • Social Media in Travel, Tourism and Hospitality

    Theory, Practice and Cases

    by Evangelos Christou ...
    Series series New Directions in Tourism Analysis
    Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines ... Read more

    $77.99 USD