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  • PMO Competency Framework

    The PMO competency Framework has been created by the PMO community to address the needs of PMO professionals. It focuses on competencies for PMO roles. The guidance can be used by any PMO professional to assess their current knowledge and experiences, to identify skills gaps and development needs and to benchmark themselves against a professional PMO standard ... Read more

    $55.99 USD or Free with Kobo Plus

  • Managing Knowledge in Project Environments

    Series series Fundamentals of Project Management
    Managing Knowledge in Project Environments illustrates how knowledge management (KM) contributes to successful project work. KM is widely practised in project environments, but managers don’t always recognise the knowledge aspects of their work and tend to treat KM as a series of specific activities rather than a way of making project work produce better outcomes in different contexts.To overcome ... Read more

    Was $45.99 USD Now $39.99 USD

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  • Business Analysis

    Fourth edition

    Business analysis is a key discipline within business transformation projects. Too often business changes are introduced without such analysis, leading to failed projects, wasted investment and unnecessary business disruption. Effective business analysis enables greater project success, informed investment and beneficial business outcomes.Business Analysis describes the entire landscape for ... Read more

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  • Business Analysis Techniques

    123 essential tools for success - Third edition

    Business Analysis has never been more important, and valuable, to organisations as they strive to adapt to an ever-changing and faster-changing environment. This expanded edition of Business Analysis Techniques provides detailed guidance on the range and application of the techniques available to assist business analysts and others in their work.Business Analysis Techniques provides a foundation ... Read more

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  • The Oliver Wight Class A Standard for Business Excellence

    The Oliver Wight Class A Standard for Business Excellence is the definitive, comprehensive statement of excellence in business today. Oliver Wight’s Class A Standard is the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have used the standard, and the benchmark capability it enables, to ... Read more

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  • Program Management

    by Michel Thiry ...
    Series series Fundamentals of Project Management
    Program management (PgM) is fast developing as the essential link between strategy and projects and as a vehicle for organizational change. It offers the means to manage groups of projects with a common business purpose in an integrated and effective way. The Second Edition of Michel Thiry’s Program Management builds on the bestselling title first published in 2010. The heavily revised text ... Read more

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  • Project Management

    A practical guide to planning and managing projects

    Organisations increasingly look to project management to deal with short timeframes, tight budgets, changing requirements and risk management in everyday operations, as well as for major strategic projects. Project management knowledge and skills are now essential for professionals just about everywhere, from teachers, social workers and lawyers, to engineers, builders and accountants.Stephen ... Read more

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  • Handbook of CRM

    by Adrian Payne ...
    Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field.It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it.Based on recent ... Read more

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  • Vendor Management

    If you’ve said any of the following, then this book is for you “We have hundreds of vendors — this will take forever!” “I have no idea who our vendors are or what they’re providing” “My current process is too manual & time-consuming” “Excel can no longer handle our needs" “We need executive summaries to share with management & auditors” “We need documentation on all our vendors and contracts” “We ... Read more

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  • ITIL® 4 Direct, Plan and Improve (DPI)

    Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

    ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset ... Read more

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  • Managing Project Delivery: Maintaining Control and Achieving Success

    by Trish Melton ...
    A practical handbook for career project managers and those involved intermittently with projects throughout their career. Brief and visually led, Managing Project Delivery gets to the point, giving you the knowledge and confidence to manage project benefits and increase the certainty of success. Focused on the needs of engineering and technical Project Managers, but generic enough to support ... Read more

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