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The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management

by Donna Knapp ...

The Definitive Source for Certified Process Design Engineers IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, ... Read more

$49.99 USD or Free with Kobo Plus

The Definitive Source for Certified Process Design Engineers IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do,
... Read more
The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management

by Donna Knapp ...

The Definitive Source for Certified Process Design Engineers.IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT (COBIT®), Microsoft® Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, ... Read more

$44.99 USD

The Definitive Source for Certified Process Design Engineers.IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT (COBIT®), Microsoft® Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do,
... Read more

Scrum Narrative and PSM Exam Guide

by Mohammed Musthafa Soukath Ali ...

Scrum continues to prove as an effective newer way of working. This new way is rapidly making into many organizations, in particular the software development divisions due to the transformation results it delivers. The authentic source to know about Scrum and the approved body of knowledge on Scrum is "The Scrum Guide™" authored by Jeff Sutherland and Ken Schwaber. The 16 page guide is too dense ... Read more

$9.99 USD or Free with Kobo Plus

Scrum continues to prove as an effective newer way of working. This new way is rapidly making into many organizations, in particular the software development divisions due to the transformation results it delivers. The authentic source to know about Scrum and the approved body of knowledge on Scrum is "The Scrum Guide™" authored by Jeff Sutherland and Ken Schwaber. The 16 page guide is too dense
... Read more
Agile and Lean Program Management

Scaling Collaboration Across the Organization

by Johanna Rothman ...

Scale collaboration, not process.If you’re trying to use agile and lean at the program level, you’ve heard of several approaches, all about scaling processes. If you duplicate what one team does for several teams, you get bloat, not delivery. Instead of scaling the process, scale everyone's collaboration.With autonomy, collaboration, and exploration, teams and program level people can decide how ... Read more

$34.99 USD or Free with Kobo Plus

Scale collaboration, not process.If you’re trying to use agile and lean at the program level, you’ve heard of several approaches, all about scaling processes. If you duplicate what one team does for several teams, you get bloat, not delivery. Instead of scaling the process, scale everyone's collaboration.With autonomy, collaboration, and exploration, teams and program level people can decide how
... Read more
Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

by Peter Franz, Mathias Kirchmer ...

Seize the competitive advantage with BPM at the heart of your strategyValue-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a "method-and-tool" view of BPM to a more broadly informed ... Read more

$25.19 USD

Seize the competitive advantage with BPM at the heart of your strategyValue-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a "method-and-tool" view of BPM to a more broadly informed
... Read more
Control Your ERP Destiny: Reduce Project Costs, Mitigate Risks, and Design Better Business Solutions

by Steven Scott Phillips ...

Not much has changed with managing Enterprise Resource Planning (ERP) projects in the past fifteen years. While there are better software and new technology, the industry continues with the same approach with the same disappointing outcomes.Meanwhile, history has shown that leaving the fate of your ERP project in the hands of software consultants and vendors may only create a false sense of ... Read more

$9.99 USD or Free with Kobo Plus

Not much has changed with managing Enterprise Resource Planning (ERP) projects in the past fifteen years. While there are better software and new technology, the industry continues with the same approach with the same disappointing outcomes.Meanwhile, history has shown that leaving the fate of your ERP project in the hands of software consultants and vendors may only create a false sense of
... Read more
The Pocket Idiot's Guide to Six Sigma

by Anthony Weeks, Marsha Shapiro ...

Quality improvement just got better.Six Sigma is a corporate quality improvement system that uses sophisticated data collection and statistical analysis to eliminate defects in any process. Aimed at employees—rather than managers—this guide quickly and easily explains everything employees need to know about Six Sigma, including what it is and what it can accomplish, why companies are implementing ... Read more

$7.99 USD

Quality improvement just got better.Six Sigma is a corporate quality improvement system that uses sophisticated data collection and statistical analysis to eliminate defects in any process. Aimed at employees—rather than managers—this guide quickly and easily explains everything employees need to know about Six Sigma, including what it is and what it can accomplish, why companies are implementing
... Read more
What Is BPM?

by Marvin Wurtzel ...

$15.19 USD
Organizing Itsm

Transitioning the It Organization from Silos to Services with Practical Organizational Change

by Randy A. Steinberg ...

Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data center and into the ... Read more

$4.99 USD

Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data center and into the
... Read more
PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide

by J. Ashley Hunt ...

The ultimate study package for the new PMI-ACP examThe PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide is an all-in-one package for comprehensive exam preparation. This up-to-date guide is fully aligned with the latest version of the exam, featuring coverage of 100 percent of the exam domains. Expanded coverage of AGILE includes the basic principles, value-driven ... Read more

$40.00 USD

The ultimate study package for the new PMI-ACP examThe PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide is an all-in-one package for comprehensive exam preparation. This up-to-date guide is fully aligned with the latest version of the exam, featuring coverage of 100 percent of the exam domains. Expanded coverage of AGILE includes the basic principles, value-driven
... Read more
The Kanban Handbook - Everything You Need To Know About Kanban

by Nathaniel Clay ...

This book is your ultimate Kanban resource. Here you will find the most up-to-date information, facts, quotes and much more.In easy to read chapters, with extensive references and links to get you to know all there is to know about Kanban's whole picture right away. Get countless Kanban facts right at your fingertips with this essential resource.The Kanban Handbook is the single and largest Kanban ... Read more

$12.99 USD or Free with Kobo Plus

This book is your ultimate Kanban resource. Here you will find the most up-to-date information, facts, quotes and much more.In easy to read chapters, with extensive references and links to get you to know all there is to know about Kanban's whole picture right away. Get countless Kanban facts right at your fingertips with this essential resource.The Kanban Handbook is the single and largest Kanban
... Read more
Effective Customer Success Execution

A Customer Centric Approach to Creating a Customer for Life

by Jackie Golden ...

“Customer experience,” or CX, has become a hot topic in the past decade. This guide will show you how to build a world-class customer experience model that delivers a results-driven approach that ensures a consistent, repeatable, and quality customer experience for your clients over the long term. As an executive with 30 years’ corporate experience and 20 years in high tech, I have helped dozens ... Read more

$9.99 USD or Free with Kobo Plus

“Customer experience,” or CX, has become a hot topic in the past decade. This guide will show you how to build a world-class customer experience model that delivers a results-driven approach that ensures a consistent, repeatable, and quality customer experience for your clients over the long term. As an executive with 30 years’ corporate experience and 20 years in high tech, I have helped dozens
... Read more

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The ITSM Process Design Guide

The ITSM Process Design Guide

People who read these also enjoyed

Scrum Narrative and PSM Exam Guide

Agile and Lean Program Management

Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

Control Your ERP Destiny: Reduce Project Costs, Mitigate Risks, and Design Better Business Solutions

The Pocket Idiot's Guide to Six Sigma

What Is BPM?

Organizing Itsm

PMI-ACP Project Management Institute Agile Certified Practitioner Exam Study Guide

The Kanban Handbook - Everything You Need To Know About Kanban

Effective Customer Success Execution

eReaders

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Available:

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“donna knapp”

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