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“donna fluss”

Showing 1 - 12 of 12 results for “donna fluss”
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  • The Real-Time Contact Center

    Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

    by Donna FLUSS ...
    Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding ... Read more

    $9.49 USD or Free with Kobo Plus

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  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    by Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

    $20.79 USD

  • The Discipline of Market Leaders

    Choose Your Customers, Narrow Your Focus, Dominate Your Market

    by Michael Treacy, Fred Wiersema ...
    The classic bestseller outlining tactics for any business striving to achieve market dominanceWhat does your company do better than anyone else? What unique value do you provide to your customers? How will you increase that value next year? Drawing on in-depth studies and interviews with the top CEOs in the country, renowned business strategists Michael Treacy and Fred Wiersema reveal that ... Read more

    $13.99 USD

  • Fish! Tales

    Real-Life Stories to Help You Transform Your Workplace and Your Life

    by Stephen C. Lundin, PhD, John Christensen, Harry Paul ...
    Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy.Fish! Tales ... Read more

    $12.99 USD

  • Fish! For Life

    A Remarkable Way to Achieve Your Dreams

    by John Christensen, Harry Paul, Stephen C. Lundin, PhD ...
    There's a new FISH! in the pond! Here's a brilliant parable for everyone who wants to lead a fuller, happier life illions of business people have already used the bestselling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping readers deal with them simply and effectively.By applying the FISH! principles of Play, Make Their ... Read more

    $12.99 USD

  • Customer Service Course - Necessary Skills For Effective Customer Service

    by Online Trainees ...
    The main focus of this course is to provide the necessary skills for effective customer service.The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to ... Read more

    $2.99 USD or Free with Kobo Plus

  • Strategy from the Outside In: Profiting from Customer Value

    by Christine Moorman, George S. Day ...
    Make customer value a C-Suite priority for lasting profits and growthWhile the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenuesand profits, and created more value for customers. These are not flash-in-the-pan companies—world-beatersone year and stragglers the next. They are companies ... Read more

    $25.19 USD

  • Your Call Is (Not That) Important to Us

    Customer Service and What It Reveals About Our World and Our Lives

    by Emily Yellin ...
    Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a ... Read more

    $11.99 USD

  • Amaze Every Customer Every Time

    52 Tools for Delivering the Most Amazing Customer Service on the Planet

    by Shep Hyken ...
    You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace ... Read more

    $8.69 USD or Free with Kobo Plus

  • Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You

    by John Hall ...
    A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketingWhat do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By ... Read more

    $19.49 USD

  • Exceptional Customer Service

    Exceed Customer Expectations to Build Loyalty & Boost Profits

    by Lisa Ford, David McNair, William Perry ...
    When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel ... Read more

    $1.99 USD

  • Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.

    by Neil Benson ...
    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.Key FeaturesBased on the official syllabus for course 80294B to help prepare you for the MB2-866 examFilled with all the procedures you need to know to pass the exam including screenshotsTake the practice exam with 75 sample questions to assess your knowledge before you ... Read more

    $37.79 USD or Free with Kobo Plus