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“donna flagg”

Showing 1 - 12 of 12 results for “donna flagg”
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  • Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

    by Donna Flagg ...
    The essential guide for managers and professionals dealing with difficult workplace conversationsSurviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how ... Read more

    $16.59 USD

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  • The No Asshole Rule

    Building a Civilized Workplace and Surviving One That Isn't

    by Robert I. Sutton, PhD ...
    The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work."What an asshole!"How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed ... Read more

    $11.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Art of People

    11 Simple People Skills That Will Get You Everything You Want

    by Dave Kerpen ...
    What does it take to win success and influence?Some people think that in today’s hyper-competitive world, it’s the tough, take-no-prisoners type who comes out on top. But in reality, argues New York Times bestselling author Dave Kerpen, it’s actually those with the best people skills who win the day. Those who build the right relationships. Those who truly understand and connect with their ... Read more

    Was $14.99 USD Now $11.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Executive Presence

    The Missing Link Between Merit and Success

    by Sylvia Ann Hewlett ...
    Are you "leadership material?" More importantly, do others perceive you to be? Sylvia Ann Hewlett, a noted expert on workplace power and influence, shows you how to identify and embody the Executive Presence (EP) that you need for ultimate career success.You can have the experience and qualifications of a leader, but without a powerful personal brand, you won’t advance. EP is an amalgam of ... Read more

    Was $20.99 USD Now $2.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Asshole Survival Guide

    How to Deal with People Who Treat You Like Dirt

    by Robert I. Sutton ...
    “This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and DriveHow to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole RuleAs entertaining as it is ... Read more

    $14.99 USD

  • The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

    by Joseph Michelli ...
    WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.The Starbucks Experience contains a robust blend of home ... Read more

    $21.39 USD

  • Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

    by Rajat Paharia ...
    The New York Times and Wall Street Journal bestseller!The new secret to driving LOYALTY THAT PAYSOnce revolutionary, loyalty programs designed to differentiate products quickly became commoditized. And yet, billions of dollars are still spent every year on programs that are doomed to fail. These programs, it turns out, don't inspire long-term loyalty. Once a better deal comes along, customers will ... Read more

    $25.19 USD

  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    by Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

    $20.79 USD

  • Am I The Only Sane One Working Here?: 101 Solutions for Surviving Office Insanity

    by Albert Bernstein ...
    ". . . the most comprehensive guide I have ever read for solving any conceivable trying scenario!"--Julie Jansen, bestselling author of You Want Me to Work with Who? and I Don't Know What I Want, but I Know It's Not ThisYou can't stop office madness, but you can stop the madness from getting to you.Gossipy coworkers, unmanageable managers, and cranky clients have got you pulling your hair out and ... Read more

    $15.19 USD

  • Emotional Vampires at Work: Dealing with Bosses and Coworkers Who Drain You Dry

    by Albert Bernstein ...
    DO YOU WORK WITH VAMPIRES? LEARN HOW TO PROTECT YOURSELF!Banish the bloodsuckers from your professional lifeWhether it's a coworker, subordinate, or boss, there's at least one emotional vampire in every office. These people try your patience, sap your energy, and add an entirely unhealthy dynamic to workplace productivity. The bestselling author of Emotional Vampires and Dinosaur Brains shows you ... Read more

    $27.39 USD

  • The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success

    by Barbara Pachter ...
    The Definitive Guide to Professional BehaviorWhether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format."If you are looking for practical ... Read more

    $17.29 USD

  • Teambuilding That Gets Results

    Essential Plans and Activities for Creating Effective Teams

    by Harriet Diamond, Linda Eve Diamond ...
    Series series Quick Start Your Business
    Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building ... Read more

    $14.39 USD