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Lessons from the Mouse

A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

by Dennis Snow ...

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like 'What Time is the 3:00 Parade?' Is Not a Stupid Question.The ... Read more

$15.95 USD or Free with Kobo Plus

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like 'What Time is the 3:00 Parade?' Is Not a Stupid Question.The
... Read more
Unleashing Excellence

The Complete Guide to Ultimate Customer Service

by Dennis Snow, Teri Yanovitch ...

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. ... Read more

$17.00 USD

Also available as: Audiobook

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task.
... Read more

Also available as: Audiobook
From Lexington to Baghdad and Beyond

War and Politics in the American Experience

by Dennis M. Drew, Donald M Snow ...

Decisions about when, where, and why to commit the United States to the use of force, and how to conduct warfare and ultimately end it, are hotly debated not only contemporaneously but also for decades afterward. We are engaged in such a debate today, quite often without a solid grounding in the country's experience of war, both political and military. This book, by a political scientist and a ... Read more

$77.99 USD

Decisions about when, where, and why to commit the United States to the use of force, and how to conduct warfare and ultimately end it, are hotly debated not only contemporaneously but also for decades afterward. We are engaged in such a debate today, quite often without a solid grounding in the country's experience of war, both political and military. This book, by a political scientist and a
... Read more
Audiobook

Audiobook

Unleashing Excellence

The Complete Guide to Ultimate Customer Service

by Dennis Snow, Teri Yanovitch ...

Narrated by Kimberly Farr ...

Unabridged

7 hours 38 min

No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the ... Read more

$20.99 USD or Free with Kobo Plus

Also available as: eBook

No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the
... Read more

Also available as: eBook
Plant Engineer's Reference Book

Edited by DENNIS A SNOW ...

A plant engineer is responsible for a wide range of industrial activities, and may work in any industry. The Plant Engineer's Reference Book 2nd Edition is a reference work designed to provide a primary source of information for the plant engineer. Subjects include the selection of a suitable site for a factory and provision of basic facilities, including boilers, electrical systems, water, HVAC ... Read more

$332.99 USD

A plant engineer is responsible for a wide range of industrial activities, and may work in any industry. The Plant Engineer's Reference Book 2nd Edition is a reference work designed to provide a primary source of information for the plant engineer. Subjects include the selection of a suitable site for a factory and provision of basic facilities, including boilers, electrical systems, water, HVAC
... Read more
From Lexington to Desert Storm

War and Politics in the American Experience

by Dennis M. Drew, Donald M Snow ...

First Published in 2015. This book provides revised, clear information on the Wars of America with modular chapters that can be read independently, covering key areas such as the issues and events; the political and miliary objectives, cosniderations, miltary conduct and conclusions for peace. A valuable resource for students, civilian decision makers with a limited background in military affairs, ... Read more

$60.99 USD

First Published in 2015. This book provides revised, clear information on the Wars of America with modular chapters that can be read independently, covering key areas such as the issues and events; the political and miliary objectives, cosniderations, miltary conduct and conclusions for peace. A valuable resource for students, civilian decision makers with a limited background in military affairs,
... Read more

Audiobook

Audiobook

Hug Your Customers

STILL The Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell ...

Narrated by Jack Mitchell ...

Unabridged

7 hours 54 min

Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug ... Read more

$24.99 USD

Also available as: eBook

Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug
... Read more

Also available as: eBook
Lees' Loss Prevention in the Process Industries

Hazard Identification, Assessment and Control

by Frank Lees ...

Over the last three decades the process industries have grown very rapidly, with corresponding increases in the quantities of hazardous materials in process, storage or transport. Plants have become larger and are often situated in or close to densely populated areas. Increased hazard of loss of life or property is continually highlighted with incidents such as Flixborough, Bhopal, Chernobyl, ... Read more

$715.49 USD

Over the last three decades the process industries have grown very rapidly, with corresponding increases in the quantities of hazardous materials in process, storage or transport. Plants have become larger and are often situated in or close to densely populated areas. Increased hazard of loss of life or property is continually highlighted with incidents such as Flixborough, Bhopal, Chernobyl,
... Read more
Creating Magic

10 Common Sense Leadership Strategies from a Life at Disney

by Lee Cockerell ...

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® ... Read more

$9.99 USD

Also available as: Audiobook

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World®
... Read more

Also available as: Audiobook
What the Most Successful People Do Before Breakfast

A Short Guide to Making Over Your Mornings--and Life (A Penguin Special from Portfolio)

by Laura Vanderkam ...

Mornings are a madcap time for many of us. We wake up in a haze—often after hitting snooze a few times. Then we rush around to get ready and out the door so we can officially start the day. Before we know it, hours have slipped by without us accomplishing anything beyond downing a cup of coffee, dashing off a few emails, and dishing with our coworkers around the water cooler. By the time the ... Read more

$12.99 USD

Mornings are a madcap time for many of us. We wake up in a haze—often after hitting snooze a few times. Then we rush around to get ready and out the door so we can officially start the day. Before we know it, hours have slipped by without us accomplishing anything beyond downing a cup of coffee, dashing off a few emails, and dishing with our coworkers around the water cooler. By the time the
... Read more
The Power of Habit

Why We Do What We Do in Life and Business

by Charles Duhigg ...

NEW YORK TIMES BESTSELLER • MORE THAN 3 MILLION COPIES SOLD • This instant classic explores how we can change our lives by changing our habits.“Few [books] become essential manuals for business and living. The Power of Habit is an exception.”—Financial TimesA WALL STREET JOURNAL AND FINANCIAL TIMES BEST BOOK OF THE YEARIn The Power of Habit, award-winning busines... ... Read more

$10.99 USD

Also available as: Audiobook

NEW YORK TIMES BESTSELLER • MORE THAN 3 MILLION COPIES SOLD • This instant classic explores how we can change our lives by changing our habits.“Few [books] become essential manuals for business and living. The Power of Habit is an exception.”—Financial TimesA WALL STREET JOURNAL AND FINANCIAL TIMES BEST BOOK OF THE YEARIn The Power of Habit, award-winning busines...
... Read more

Also available as: Audiobook
Gone Girl

A Novel

by Gillian Flynn ...

**#1 NEW YORK TIMES BESTSELLER • The “mercilessly entertaining” (Vanity Fair) instant classic “about the nature of identity and the terrible secrets that can survive and thrive in even the most intimate relationships” (Lev Grossman, Time “One of the Best Books of the Decade”)—now featuring never-before-published deleted scenesTHE NEW YORK TIMES’S BEST THRILLER OF THE CENTURY • ONE OF TIME'S 100 ... Read more

$10.99 USD

Also available as: Audiobook

**#1 NEW YORK TIMES BESTSELLER • The “mercilessly entertaining” (Vanity Fair) instant classic “about the nature of identity and the terrible secrets that can survive and thrive in even the most intimate relationships” (Lev Grossman, Time “One of the Best Books of the Decade”)—now featuring never-before-published deleted scenesTHE NEW YORK TIMES’S BEST THRILLER OF THE CENTURY • ONE OF TIME'S 100
... Read more

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“dennis snow”

Lessons from the Mouse

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From Lexington to Baghdad and Beyond

Unleashing Excellence

Plant Engineer's Reference Book

From Lexington to Desert Storm

People who read these also enjoyed

Hug Your Customers

Lees' Loss Prevention in the Process Industries

Creating Magic

What the Most Successful People Do Before Breakfast

The Power of Habit

Gone Girl

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