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“dawn mushill”

Showing 1 - 12 of 12 results for “dawn mushill”
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  • Customer Service... and Beyond

    It is All About the Wow!

    by Dawn Mushill ...
    In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy. Dawn Mushill has chosen the perfect background music to teach us the moves in ... Read more

    $6.99 USD or Free with Kobo Plus

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  • How to Become a Rainmaker

    The Rules for Getting and Keeping Customers and Clients

    by Jeffrey J. Fox ...
    Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox ... Read more

    $12.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Customers for Life

    How to Turn That One-Time Buyer Into a Lifetime Customer

    by Carl Sewell, Paul B. Brown ...
    In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the ... Read more

    Was $9.99 USD Now $7.99 USD

  • What's the Secret?

    To Providing a World-Class Customer Experience

    by John R. DiJulius III ...
    What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John ... Read more

    $18.00 USD

  • When Digital Becomes Human

    The Transformation of Customer Relationships

    by Steven Van Belleghem ...
    WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first ... Read more

    $35.09 USD

  • Customer Service Management Training 101

    Quick and Easy Techniques That Get Great Results

    by Renee Evenson ...
    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... Read more

    $7.99 USD or Free with Kobo Plus

  • REPOSITIONING: Marketing in an Era of Competition, Change and Crisis

    by Jack Trout, Steve Rivkin ...
    The book that completes Positioning . . .Thirty years ago, Jack Trout and Al Ries published their classic bestseller, Positioning: The Battle for Your Mind—a book that revolutionized the world of marketing. But times have changed. Competition is fiercer. Consumers are savvier. Communications are faster. And once-successful companies are in crisis mode.Repositioning shows you how to adapt, compete ... Read more

    $25.19 USD

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    by Hyken,Shep ...
    Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... Read more

    $8.69 USD or Free with Kobo Plus

  • Best Practices

    Building Your Business with Customer-Focused Solut

    by Arthur Andersen, Robert Heibeler, Thomas B. Kelly, Charles Ketteman ...
    Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.**What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?Thanks to over six years of ongoing research and an ... Read more

    $12.99 USD

  • 1,001 Ways to Keep Customers Coming Back

    WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line

    by Donna Greiner, Theodore B. Kinni ...
    Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep ... Read more

    $14.99 USD

  • Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.

    by Neil Benson ...
    A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.Key FeaturesBased on the official syllabus for course 80294B to help prepare you for the MB2-866 examFilled with all the procedures you need to know to pass the exam including screenshotsTake the practice exam with 75 sample questions to assess your knowledge before you ... Read more

    $37.79 USD or Free with Kobo Plus

  • Your Customer Rules!

    Delivering the Me2B Experiences That Today's Customers Demand

    by Bill Price, David Jaffé ...
    What you need to know about your customersNow more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. ... Read more

    $17.00 USD