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Showing 1 - 12 of 12 results for “david clifford”
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  • ISO/IEC 20000

    An Introduction to the global standard for service management

    by David Clifford ...
    This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service ... Read more

    $12.99 USD or Free with Kobo Plus

  • Audiobook

    The Forgotten Child

    by Melissa Erin Jackson ...
    Narrated by Victoria Villarreal, David Clifford Turner ...
    Series Audiobook 1 - A Riley Thomas Mystery

    Unabridged

    11 hours 42 min

    The dead can speak. They need her to listen.Ever since Riley Thomas, reluctant medium extraordinaire, accidentally released a malevolent spirit from a Ouija board when she was thirteen, she’s taken a hard pass on scary movies, haunted houses, and cemeteries. Twelve years later, when her best friend pressures her into spending a paranormal investigation weekend at the infamous Jordanville Ranch ... Read more

    $15.95 USD or Free with Kobo Plus

  • The Third Sector Delivering Public Services

    Developments, Innovations and Challenges

    by Jenny Harlock, Chris Damm, Rebecca Taylor, Helen Kara, Malin Arvidson, Matthew Hill, Angela Ellis Paine, Rob Macmillan, Fergus Lyon, Robin Miller, David Clifford, John Mohan, Heather Buckingham, Pete Alcock ...
    Series series Third Sector Research
    This important book is the first edited collection to provide an up to date and comprehensive overview of the third sector’s role in public service delivery. Exploring areas such as social enterprise, capacity building, volunteering and social value, the authors provide a platform for academic and policy debates on the topic. Drawing on research carried out at the ESRC funded Third Sector Research ... Read more

    $44.99 USD

  • Audiobook

    SIAM/MSI

    An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management

    by David Clifford, David Clifford ...
    Narrated by Malk Williams ...

    Unabridged

    1 hour 9 min

    In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains:the merits of a multi-sourced approach to outsourcing service towersthe benefits of multi-sourcing contracts with service ... Read more

    $12.99 USD or Free with Kobo Plus

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  • Audiobook

    Shuttered Secrets

    by Melissa Erin Jackson ...
    Narrated by Victoria Villarreal, Chris Johnson ...
    Series Audiobook 2 - A Riley Thomas Mystery

    Unabridged

    12 hours 24 min

    He doesn’t want her to focus on the past.It’s been six months since Riley Thomas, reluctant medium extraordinaire, has had a ghost haunting her apartment, and she prefers it that way. Life is less complicated when the dead aren’t trying to get her attention. Her best friend is getting married and wants to DIY her way through wedding prep—Riley’s got no time for ghosts.One of Jade’s wedding must ... Read more

    $16.95 USD or Free with Kobo Plus

  • Audiobook

    Pawsitively Swindled

    by Melissa Erin Jackson ...
    Narrated by Victoria Villarreal ...
    Series Audiobook 4 - A Witch of Edgehill Mystery

    Unabridged

    10 hours 22 min

    Appearances can be deceiving.Amber Blackwood, Edgehill’s secret resident witch, recently found her parents’ grimoires and the powerful time spells within. The malevolent Penhallow clan has been ruthlessly seeking the grimoires so they can travel back in time to undo their clan’s cursed magic. Because the Penhallows will stop at nothing, Amber must find an impregnable hiding place for the grimoires ... Read more

    $15.95 USD or Free with Kobo Plus

  • Audiobook

    Pawsitively Cursed

    by Melissa Erin Jackson ...
    Narrated by Victoria Villarreal ...
    Series Audiobook 2 - A Witch of Edgehill Mystery

    Unabridged

    9 hours 19 min

    The only thing more twisted than a cursed witch is her family tree.For the past fourteen years, Edgehill’s resident secret witch, Amber Blackwood, has been haunted by her parents’ deaths. The whole town knows about the tragedy, but the details remain a mystery even to Amber. From her tiny studio apartment above her shop, The Quirky Whisker, Amber can see her partially rebuilt old house out on the ... Read more

    $11.50 USD or Free with Kobo Plus

  • Audiobook

    A Witch of Edgehill Box Set

    Books 1-3

    by Melissa Erin Jackson ...
    Narrated by Victoria Villarreal ...
    Series Audiobook 01-03 - A Witch of Edgehill Mystery

    Unabridged

    25 hours 40 min

    Every town has its secrets, but no one has a secret like hers.Amber Blackwood, lifelong resident of Edgehill, Oregon, has earned a reputation for being a semi-reclusive odd duck. Her store, The Quirky Whisker, is full of curiosities, from extremely potent sleepy teas and ever-burning candles to kids’ toys that seem to run endlessly without the aid of batteries. The people of Edgehill think of the ... Read more

    $17.99 USD or Free with Kobo Plus

  • Cloud computing

    Moving IT out of the office

    Edited by BCS, The Chartered Institute for IT ...
    Cloud computing is considered to be one of the main business drivers for growth and innovation, and a global survey by Gartner listed cloud computing as one of the top three technology priorities for CIOs in 2012. Yet debate continues around its real benefits, security and data protection issues. The articles in this ebook look at different aspects of cloud computing, from strategic and ... Read more

    $3.89 USD

  • Enterprise Resource Planning (Erp) the Great Gamble

    An Executive’S Guide to Understanding an Erp Project

    by Ray Atkinson ...
    This book is not a technical manual explaining all the nuts-and-bolts details of ERP that must be mastered to successfully implement the technology but is a guide to senior executives, managers, project managers, and project teams to understand the different aspects of an ERP project**.**An ERP project is far broader than the software technology and it is these other issues that can be the ... Read more

    $4.99 USD

  • Implementing Service Quality based on ISO/IEC 20000

    A Management Guide

    by Michael Kunas ...
    Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you. ... Read more

    $21.99 USD or Free with Kobo Plus

  • What Is BPM?

    by Marvin Wurtzel ...
    PRACTICAL COVERAGE OF BUSINESS PROCESS MANAGEMENT FUNDAMENTALSThis concise, easy-to-understand guide provides a straightforward introduction to the tools and techniques required to implement business process management (BPM), and how it can benefit any organization. Written by an instructor at the BPM Institute, What Is BPM? explains the management strategies, integrated methodologies, and ... Read more

    $11.99 USD