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“daryl downey”

Showing 1 - 12 of 12 results for “daryl downey”
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  • The Ultimate Guide to Customer Retention

    by Daryl Downey ...
    This book covers several topics including: Chapter 1: How Important Is Customer Loyalty       Chapter 2:   Discern Where You Are In Respect To Customer Loyalty      Chapter 3:   Understand Your Target Audience And Their Needs      Chapter 4:   Supply Products Of Worth To Fulfill A Need       Chapter 5:   Make Sure Your Cust... ... Read more

    $6.97 USD

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  • The Trusted Advisor: 20th Anniversary Edition

    by Charles H. Green, Robert M. Galford, David H. Maister ...
    Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional ... Read more

    $15.99 USD

  • Lean Customer Development

    Building Products Your Customers Will Buy

    by Cindy Alvarez ...
    How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... Read more

    $14.39 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Can I Have 5 Minutes of Your Time?

    A No-Nonsense, Fun Approach to Sales from Xerox's Former #1 Salesperson

    by Hal Becker ...
    This national bestselling book on sales strategies and techniques is a "fast read" because "Becker knows what he's talking about" ( Business Week).Can I Have 5 Minutes of Your Time? is one of the bestselling books on sales to come along in over twenty years. The ideas and concepts inside have been used by tens of thousands of people to increase their sales performance, from the novice to the ... Read more

    $8.69 USD or Free with Kobo Plus

  • Discovering the Soul of Service

    The Nine Drivers of Sustainable Business Success

    by Leonard L. Berry ...
    This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.From Berry's exacting study of fourteen ... Read more

    $18.99 USD

  • Quick Guide VII - A Top-notch, Sales-Relationships, Account Management Template

    Quick Guides to Business, #7

    by Paul C Burr ...
    Series Book 7 - Quick Guides to Business
    Virtually all of the large corporations I've worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a 'best-practice' account management system for a few pounds (£UK) or dollars ($US).I have designed a number of sales campaign planning and management ... Read more

    $3.99 USD or Free with Kobo Plus

  • The Referral of a Lifetime

    Never Make a Cold Call Again!

    by Tim Templeton ...
    Your Best Prospects Are Referred Prospects!Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden ... Read more

    $17.99 USD

  • Sales: Fast track to Success

    by John Mactear ...
    GET THE RESULTS YOU WANT IN SALES. FAST.Today’s successful salespeople sell solutions to their customers, rather than push products at them. To do this well you need a diverse range of skills. You need sharp business skills or else you’ll make few or poor sales and negotiating skills for the same reason. You need to be an excellent communicator, have a healthy level of confidence and be able to ... Read more

    $12.99 USD

  • Good Service is Good Business-7 Simple Strategies for Success

    by Catherine DeVrye ...
    NEW 4th EDITION!Boost your bottom line and staff morale with these practical and simple to implement ideas.After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She ... Read more

    $9.99 USD

  • The Silver Market Phenomenon

    Marketing and Innovation in the Aging Society

    Edited by Florian Kohlbacher, Cornelius Herstatt ...
    Series series Business and Management (R0)
    The current shift in demographics – aging and shrinking populations – in many countries around the world presents a major challenge to companies and societies alike. One particularly essential implication is the emergence and constant growth of the so-called “graying market” or “silver market”, the market segment more or less broadly defined as those people aged 50 and older. Increasing in number ... Read more

    $58.49 USD

  • The Real-Time Contact Center

    Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

    by Donna FLUSS ...
    Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding ... Read more

    $9.49 USD or Free with Kobo Plus

  • Creating Marketing Magic and Innovative Future Marketing Trends

    Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference

    Edited by Maximilian Stieler ...
    Series series Springer Nature Proceedings excluding Computer Science
    This volume includes the full proceedings from the 2016 Academy of Marketing Science (AMS) Annual Conference held in Orlando, Florida, entitled Creating Marketing Magic and Innovative Future Marketing Trends. The marketing environment continues to be dynamic. As a result, researchers need to adapt to the ever-changing scene. Several macro-level factors continue to play influential roles in ... Read more

    $287.09 USD