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“dan steinman”

Showing 1 - 12 of 12 results for “dan steinman”
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  • Customer Success

    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    by Nick Mehta, Dan Steinman, Lincoln Murphy ...
    Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Customer Catalyst

    How to Drive Sustainable Business Growth in the Customer Economy

    by Chris Adlard, Daniel Bausor ...
    How organisations can drive growth in the Customer EconomyThe Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – putting far more power in the hands of both customers and end-consumers. The traditional inside-out, functionally-siloed business ... Read more

    $22.00 USD

  • Audiobook

    Customer Success

    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    by Nick Mehta, Lincoln Murphy, Dan Steinman ...
    Narrated by Tim Andres Pabon ...

    Unabridged

    8 hours 25 min

    Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After ... Read more

    $27.98 USD

    Also available as: eBook

    Also available as: eBook

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  • Audiobook

    The Seven Pillars of Customer Success

    A Proven Framework to Drive Impactful Client Outcomes for Your Company

    by Wayne McCulloch ...
    Narrated by Nick Hardcastle ...

    Unabridged

    8 hours 6 min

    As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?Wayne McCulloch ... Read more

    $14.99 USD or Free with Kobo Plus

    Also available as: eBook

    Also available as: eBook

  • Audiobook

    The Customer Success Professional's Handbook

    How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

    by Ashvin Vaidyanathan, Ruben Rabago ...
    Narrated by Daniel Henning ...

    Unabridged

    7 hours 22 min

    The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Read more

    $19.99 USD

    Also available as: eBook

    Also available as: eBook

  • The Seven Pillars of Customer Success

    A Proven Framework to Drive Impactful Client Outcomes for Your Company

    by Wayne McCulloch ...
    As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch ... Read more

    $9.99 USD or Free with Kobo Plus

    Also available as: Audiobook

    Also available as: Audiobook

  • The Customer Success Professional's Handbook

    How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

    by Ashvin Vaidyanathan, Ruben Rabago ...
    The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • How to Become a Rainmaker

    The Rules for Getting and Keeping Customers and Clients

    by Jeffrey J. Fox ...
    Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there.Now Updated and with New Success Tips!Filled with smart tips given in the Fox signature style, counter-intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox ... Read more

    $12.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Call Centers For Dummies

    by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson ...
    Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses ... Read more

    $17.00 USD

  • Delivering Knock Your Socks Off Service

    by Performance Research Associates ...
    What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the ... Read more

    $12.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • The Customer Service Revolution

    Overthrow Conventional Business, Inspire Employees, and Change the World

    by John R. DiJulius III ...
    In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Read more

    $8.69 USD or Free with Kobo Plus

  • How to Be a Fierce Competitor

    What Winning Companies and Great Managers Do in Tough Times

    by Jeffrey J. Fox ...
    From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on itEconomic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business ... Read more

    $12.00 USD