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“conrad smith”

Showing 1 - 12 of 12 results for “conrad smith”
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  • A History of Lewis County, West Virginia

    by Edward Conrad Smith ...
    By: Edward Conrad Smith, Pub. 1920, reprinted 2025, 445 pages, Index, E-BOOK, ISBN #978-1-63914-943-8. Lewis County was formed in 1816 from Harrison County. This book is not too different from other county history books of this era. With such topics as trade and transportation, Involvement in various wars, life as a pioneer, labor, farming, politics, and race relations - all important in the ... Read more

    $24.99 USD

  • The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale

    by Erik Peterson, Tim Riesterer, Conrad Smith, Cheryl Geoffrion ...
    The three conversations B2B sale pros must have with customers to control every step of long lead buying cycleThe Three Value Conversations provides the tools and methods you need to differentiate you and your solution from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.Based on extensive research, the ... Read more

    $27.39 USD

  • Audiobook

    The Three Value Conversations

    How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale

    by Erik Peterson, Tim Riesterer, Conrad Smith, Cheryl Geoffrion ...

    Unabridged

    7 hours 21 min

    The three conversations B2B sale pros must have with customers to control every step of long lead buying cycleThe most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. The best story told in the best way will always win. Being remarkable and memorable in your conversations is ... Read more

    $19.99 USD

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    Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of ... Read more

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  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    by Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

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  • UnSelling

    The New Customer Experience

    by Scott Stratten, Alison Kramer ...
    UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.Unselling is ... Read more

    $15.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Customer Service Course - Necessary Skills For Effective Customer Service

    by Online Trainees ...
    The main focus of this course is to provide the necessary skills for effective customer service.The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to ... Read more

    $2.99 USD or Free with Kobo Plus

  • Customer Service Management Training 101

    Quick and Easy Techniques That Get Great Results

    by Renee Evenson ...
    Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... Read more

    $7.99 USD or Free with Kobo Plus

  • Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

    by Joseph Michelli ...
    Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and ... Read more

    $18.79 USD

  • Strategy from the Outside In: Profiting from Customer Value

    by Christine Moorman, George S. Day ...
    Make customer value a C-Suite priority for lasting profits and growthWhile the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenuesand profits, and created more value for customers. These are not flash-in-the-pan companies—world-beatersone year and stragglers the next. They are companies ... Read more

    $25.19 USD

  • You Can’t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training’s 7-Step System for Successful Selling

    by David Sandler, David H. Mattson ...
    The bestselling sales classic! Revised and expanded to help you supercharge personal and team performance in today's ultra-competitive sales environment"People make buying decisions emotionally and justify them logically."That shrewd, timeless insight from the first edition of this bestselling book has become a “no-brainer” among sales professionals. Now You Can't Teach a Kid to Ride a Bike at a ... Read more

    $22.69 USD

  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    by Joseph A. Michelli ...
    THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!“Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.”—Lynda Resnick, ... Read more

    $27.39 USD