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Showing 1 - 12 of 17 results for “conrad lashley”
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  • Conflict and Hostility in Hotels, Restaurants, and Bars

    Edited by Conrad Lashley ...
    This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective.The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders ... Read more

    $61.99 USD

  • Prejudice and Discrimination in Hotels, Restaurants and Bars

    Edited by Conrad Lashley ...
    Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars.Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some ... Read more

    $57.99 USD

  • Slavery and Liberation in Hotels, Restaurants and Bars

    Edited by Conrad Lashley ...
    This is the first book to explore workforce slavery and liberation together within commercial hotel, restaurant and bar activities, the hospitality industry being particularly vulnerable to potential illegal action and reputational damage via involuntary involvement in human trafficking and sexual exploitation.Slavery is the most oppressive form of labour exploitation and is illegal in Western ... Read more

    $59.99 USD

  • Modern Hotel Operations Management

    by Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, Bill Rowson ...
    Series series Routledge-Noordhoff International Editions
    A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials. ... Read more

    $150.99 USD

  • Pocket Guide for Hospitality Managers

    by Conrad Lashley, Michael N. Chibili ...
    Series series Routledge-Noordhoff International Editions
    A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry.The book provide a concise resource for all emerging hospitality managers, and for academics preparing students forcareers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will ... Read more

    $52.99 USD

  • The Routledge Handbook of Hospitality Studies

    Edited by Conrad Lashley ...
    In recent years there has been a growing interest in the study of hospitality as a social phenomenon. This interest has tended to arrive from two communities. The first comprises hospitality academics interested in exploring the wider meanings of hospitality as a way of better understanding guest and host relations and its implications for commercial settings. The second comprises social ... Read more

    $65.99 USD

  • Entrepreneurship & Small Business Management in the Hospitality Industry

    by Darren Lee-Ross, Conrad Lashley ...
    Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector. The number of entrepreneurs has dramatically and uniformly increased globally over the last ten years.Divided into four sections, Entrepreneurship and Small Business Management in the Hospitality ... Read more

    $89.99 USD

  • Timeshare Resort Operations

    by Randall Upchurch, Conrad Lashley ...
    This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare, or vacation ownership, is a relatively recent ... Read more

    $200.00 USD

  • Empowerment: HR Strategies for Service Excellence

    by Conrad Lashley ...
    'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable ... Read more

    $32.99 USD

  • Organization Behaviour for Leisure Services

    by Darren Lee-Ross, Conrad Lashley ...
    Organization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action.Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time ... Read more

    $65.99 USD

  • Business Development in Licensed Retailing

    by Guy Lincoln, Conrad Lashley ...
    'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner. This book: · Forms the basis of a complete course for a unit manager's development. · Provides an overview of the range of skills needed for effective unit management. · Supports ... Read more

    $65.99 USD

  • In Search of Hospitality

    Edited by Conrad Lashley, Alison Morrison ...
    'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality across disciplines, and adopting an international perspective where appropriate. 'In Search of Hospitality': *brings together an extraordinary collection of leading researches and writers in hospitality, sociology, philosophy and social history, providing a truly global ... Read more

    $200.00 USD