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Happy Employees Make Happy Customers

How Build Great Employee Engagement to Create a Great Customer Experience

by Colin Shaw ...

Happy Employees Make Happy Customers: How to build great employee engagement to create a great customer experience By Colin Shaw Colin Shaw's new eBook, Happy Employees Make Happy Customers, explores the relationship between your employee engagement and your customer experience. Shaw is the founder and CEO of Beyond Philosophy, one of the world's first organizations devoted to customer experience. ... Read more

$9.99 USD or Free with Kobo Plus

Happy Employees Make Happy Customers: How to build great employee engagement to create a great customer experience By Colin Shaw Colin Shaw's new eBook, Happy Employees Make Happy Customers, explores the relationship between your employee engagement and your customer experience. Shaw is the founder and CEO of Beyond Philosophy, one of the world's first organizations devoted to customer experience.
... Read more
Unlocking the Hidden Customer Experience

Short Stories of Remarkable Practices That Ensure Success

by Colin Shaw ...

Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author of four best-selling books on Customer Experience, Shaw uses his expertise to point out where today’s ... Read more

$9.99 USD or Free with Kobo Plus

Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author of four best-selling books on Customer Experience, Shaw uses his expertise to point out where today’s
... Read more
The Intuitive Customer

7 Imperatives For Moving Your Customer Experience to the Next Level

by Colin Shaw, Ryan Hamilton ...

Series series Business and Management (R0)
Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences. ... Read more

$53.99 USD

Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
... Read more
Bridge Loads

An International Perspective

by Colin O'Connor, Peter Shaw ...

This book provides a detailed summary of bridge loads from an international perspective. The authors cover all aspects from the methodology behind the calculation of bridge loads and the complex interactions between loads and bridges, to economic considerations. A wide range of bridge loads are covered, including highway vehicle loads, pedestrian l ... Read more

$98.99 USD

This book provides a detailed summary of bridge loads from an international perspective. The authors cover all aspects from the methodology behind the calculation of bridge loads and the complex interactions between loads and bridges, to economic considerations. A wide range of bridge loads are covered, including highway vehicle loads, pedestrian l
... Read more
Atlas of Endometriosis

by Caroline Overton, Robert W. Shaw, Lindsay McMillan, Colin Davis ...

Series series Encyclopedia of Visual Medicine Series
Endometriosis affects women in the reproductive years, is associated with pelvic pain and infertility, and - although not life threatening - can seriously impair health, with huge economic and social consequences. It is arguably the most frequent problem encountered in contemporary More...gynecology and is the subject of much ongoing research and innovation in management. This beautifully and ... Read more

$207.99 USD

Endometriosis affects women in the reproductive years, is associated with pelvic pain and infertility, and - although not life threatening - can seriously impair health, with huge economic and social consequences. It is arguably the most frequent problem encountered in contemporary More...gynecology and is the subject of much ongoing research and innovation in management. This beautifully and
... Read more
Audiobook

Another Bloody Century

Future Warfare

by Colin S. Gray ...

Narrated by David Shaw Parker ...

Unabridged

19 hours 3 min

How the wars of the near future will be fought and who will win themMany nations, peoples and special interest groups believe that violence will advance their cause. Warfare has changed greatly since the Second World War; it continued to change during the late 20th century and this process is still accelerating. Political, technological, social and religious forces are shaping the future of ... Read more

$24.99 USD

Also available as: eBook

How the wars of the near future will be fought and who will win themMany nations, peoples and special interest groups believe that violence will advance their cause. Warfare has changed greatly since the Second World War; it continued to change during the late 20th century and this process is still accelerating. Political, technological, social and religious forces are shaping the future of
... Read more

Also available as: eBook

Dr. Patrick Walsh's Guide to Surviving Prostate Cancer

by Janet Farrar Worthington, Patrick C. Walsh, MD, MD ...

This guide covers every aspect of prostate cancer, from potential causes including diet to tests for diagnosis, curative treatment, and innovative means of controlling advanced stages of cancer. ... Read more

Was $11.99 USD Now $1.99 USD

Also available as: Audiobook

This guide covers every aspect of prostate cancer, from potential causes including diet to tests for diagnosis, curative treatment, and innovative means of controlling advanced stages of cancer.
... Read more

Also available as: Audiobook
Lupus Q + A (Revised Edition)

by Robert G. Lahita, Robert H. Phillips ...

A rheumatologist and a psychologist offer an informative and compassionate perspective on coping with lupus for patients and their families.Lupus is a chronic autoimmune disease that is difficult to diagnose, and the symptoms-from achy joints to skin rashes-often mimic those of other diseases. Based on extensive research and clinical experience, Lupus Q&A answers the myriad questions of the more ... Read more

$4.99 USD

A rheumatologist and a psychologist offer an informative and compassionate perspective on coping with lupus for patients and their families.Lupus is a chronic autoimmune disease that is difficult to diagnose, and the symptoms-from achy joints to skin rashes-often mimic those of other diseases. Based on extensive research and clinical experience, Lupus Q&A answers the myriad questions of the more
... Read more
The Lupus Book:A Guide for Patients and Their Families

A Guide for Patients and Their Families

by Daniel J. Wallace ...

Lupus, a disease of the immune system, can be quite deadly, claiming the lives of thousands of patients yearly. Dr. Daniel J. Wallace is one of the world's leading authorities on this disorder, an eminent clinician who has treated over 3000 lupus patients, the largest such practice in America. His The Lupus Book, originally published in 1995, immediately established itself as the most readable and ... Read more

$31.99 USD

Lupus, a disease of the immune system, can be quite deadly, claiming the lives of thousands of patients yearly. Dr. Daniel J. Wallace is one of the world's leading authorities on this disorder, an eminent clinician who has treated over 3000 lupus patients, the largest such practice in America. His The Lupus Book, originally published in 1995, immediately established itself as the most readable and
... Read more
Anatomy and Physiology for Midwives

Anatomy and Physiology for Midwives E-Book

by Jane Coad, Melvyn Dunstall ...

Printed book plus Pageburst access. You will receive a printed book and access to the complete book content electronically. Pageburst enhances learning not only by bringing world class content to your fingertips but also by letting you add to it, annotate it, and categorize it in a way that suits you. Pageburst frees you to spend more time learning and less time searching.Anatomy & Physiology for ... Read more

$42.99 USD

Printed book plus Pageburst access. You will receive a printed book and access to the complete book content electronically. Pageburst enhances learning not only by bringing world class content to your fingertips but also by letting you add to it, annotate it, and categorize it in a way that suits you. Pageburst frees you to spend more time learning and less time searching.Anatomy & Physiology for
... Read more
Dr. Patrick Walsh's Guide to Surviving Prostate Cancer

by Patrick C. Walsh, MD, MD, Janet Farrar Worthington ...

This revised guide covers every aspect of prostate cancer: everything from potential causes, diets, and diagnostic tests to curative treatment and innovative means of controlling advanced stages of cancer.As of 2022, an estimated 268,490 American men will be diagnosed with prostate cancer. A high percentage of those will relapse. But the good news is that more men are being cured of this disease ... Read more

$11.99 USD

Also available as: Audiobook

This revised guide covers every aspect of prostate cancer: everything from potential causes, diets, and diagnostic tests to curative treatment and innovative means of controlling advanced stages of cancer.As of 2022, an estimated 268,490 American men will be diagnosed with prostate cancer. A high percentage of those will relapse. But the good news is that more men are being cured of this disease
... Read more

Also available as: Audiobook
Dr. Peter Scardino's Prostate Book, Revised Edition

The Complete Guide to Overcoming Prostate Cancer, Prostatitis, and BPH

by Judith Kelman, Peter T. Scardino M.D. ...

Newly revised, with up-to-the-minute findings: the potentially lifesaving guide to prostate health by one of the world's foremost urologistsAlthough most men know little about their prostate glands, an overwhelming majority will be affected by prostate problems at some time in their lives. In this groundbreaking book, now updated to include the latest medical break-throughs, world-renowned urology ... Read more

$5.99 USD

Newly revised, with up-to-the-minute findings: the potentially lifesaving guide to prostate health by one of the world's foremost urologistsAlthough most men know little about their prostate glands, an overwhelming majority will be affected by prostate problems at some time in their lives. In this groundbreaking book, now updated to include the latest medical break-throughs, world-renowned urology
... Read more

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Top Series in United States

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Happy Employees Make Happy Customers

Unlocking the Hidden Customer Experience

The Intuitive Customer

Bridge Loads

Atlas of Endometriosis

Another Bloody Century

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Dr. Patrick Walsh's Guide to Surviving Prostate Cancer

Lupus Q + A (Revised Edition)

The Lupus Book:A Guide for Patients and Their Families

Anatomy and Physiology for Midwives

Dr. Patrick Walsh's Guide to Surviving Prostate Cancer

Dr. Peter Scardino's Prostate Book, Revised Edition

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