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Top Series in United States

Showing 1 - 12 of 12 results for “colin shaw”
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  • Happy Employees Make Happy Customers

    How Build Great Employee Engagement to Create a Great Customer Experience

    by Colin Shaw ...
    Happy Employees Make Happy Customers: How to build great employee engagement to create a great customer experience By Colin Shaw Colin Shaw's new eBook, Happy Employees Make Happy Customers, explores the relationship between your employee engagement and your customer experience. Shaw is the founder and CEO of Beyond Philosophy, one of the world's first organizations devoted to customer experience. ... Read more

    $9.99 USD or Free with Kobo Plus

  • Unlocking the Hidden Customer Experience

    Short Stories of Remarkable Practices That Ensure Success

    by Colin Shaw ...
    Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author of four best-selling books on Customer Experience, Shaw uses his expertise to point out where today’s ... Read more

    $9.99 USD or Free with Kobo Plus

  • The Intuitive Customer

    7 Imperatives For Moving Your Customer Experience to the Next Level

    by Colin Shaw, Ryan Hamilton ...
    Series series Business and Management (R0)
    Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences. ... Read more

    $53.99 USD

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  • Inclusive Leadership

    A Framework for the Global Era

    by Peter A. Wuffli ...
    Series series Business and Management (R0)
    This insightful management book introduces an inspirational new ethics-oriented approach to business and leadership for current and future leaders. It argues that the challenges of today's global era require a new, more holistic and ethical leadership approach than conventional concepts suggest. A framework for the concept of "inclusive leadership" is developed by linking leadership challenges and ... Read more

    $58.49 USD

  • The Complete Idiot's Guide to Cold Calling

    Expert Advice for Overcoming Fear, Building Confidence, and Finding Your Sales V

    by Keith Rosen MCC ...
    Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, ... Read more

    $8.99 USD

  • Customer Visits: Building a Better Market Focus

    Building a Better Market Focus

    by Edward F. McQuarrie ...
    Visits to customers by a cross-functional team of marketers and engineers play an important role in new product development, entry into new markets, and in exploring customer satisfaction and dissatisfaction. The new edition of this widely used professional resource provides step-by-step instructions for making effective use of this market research technique.Using a wealth of specific examples, ... Read more

    $87.99 USD

  • Perfect Phrases for Customer Service, Second Edition

    by Robert Bacal ...
    Series series Perfect Phrases Series
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need ... Read more

    $12.99 USD

  • Selling Luxury

    Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

    by Robin Lent, Genevieve Tour ...
    Selling high-end luxury creations requires a different set of skills than does traditional selling. Clients have high expectations for the service they receive and base their purchasing decisions more on emotion and desire than practical need. Whether you are selling diamond bracelets or sports cars, the key to concluding the sale lies in how well you sell rather than what you sell.In Selling ... Read more

    $19.00 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Chinese Business

    Rethinking Guanxi and Trust in Chinese Business Networks

    Edited by Chee-Kiong Tong ...
    Series series Business and Management (R0)
    The nature, institutional foundations, and issues surrounding the apparent success of Chinese business networks is examined in this book. Major concepts such as guanxi, xinyong and gangqing, exploring the nature of trust, relationships and sentiments in Chinese business networks, are re-examined. A significant amount of literature has been devoted to the study of Chinese business, and it largely ... Read more

    $89.09 USD

  • Technological Change and Skill Development in Arab Gulf Countries

    by Samia Mohamed Nour ...
    Series series Economics and Finance (R0)
    This book discusses skill formation, upskilling of workers, and their interaction with technological change in Gulf countries. Heavy dependence on oil, the 'Dutch Disease', and the high incidence of unskilled foreign workers have caused serious structural imbalances in the labour market in the Gulf. The author shows that success of economic development strategies to address such imbalances are all ... Read more

    $89.09 USD

  • Corporate Social Responsibility in Sub-Saharan Africa

    Sustainable Development in its Embryonic Form

    Edited by Stephen Vertigans, Samuel O. Idowu, René Schmidpeter ...
    Series series Business and Management (R0)
    This book provides a comprehensive overview of corporate social responsibility and its development in Africa. It provides in-depth studies on 11 sub-Saharan countries, demonstrating that corporate social responsibility is forming and going through different stages of metamorphosis in the continent. Though corporate and individual attitudes towards sustainability in Africa still leave a lot to be ... Read more

    $89.09 USD

  • India Reloaded

    Inside India’s Resurgent Consumer Market

    by D. Sinha ...
    Series series Business and Management (R0)
    Brands and businesses from across the globe have tried to leverage the India opportunity, based upon simplistic and widely-held assumptions. This book takes a critical look at these myths and contradictions from an inside perspective, presenting a fresh and nuanced perspective on the opportunities that the Indian market offers. It draws upon a wealth of data, from consumer research, market data, ... Read more

    $31.49 USD