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SIAM and Trust

A Scopism SIAM Body of Knowledge Compendium

by Markus Müller, Michiel Boom, Claire Agutter ...

Trust is the invisible force that determines whether a Service Integration and Management (SIAM) ecosystem thrives or fails. SIAM and Trust, part of the SIAM Body of Knowledge Compendium series, provides focused, practical guidance on how to build, sustain, and restore trust across complex, multi-provider environments.Compendiums are designed to bridge the gap between theory and real-world ... Read more

$27.89 USD

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Trust is the invisible force that determines whether a Service Integration and Management (SIAM) ecosystem thrives or fails. SIAM and Trust, part of the SIAM Body of Knowledge Compendium series, provides focused, practical guidance on how to build, sustain, and restore trust across complex, multi-provider environments.Compendiums are designed to bridge the gap between theory and real-world
... Read more
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide

by Claire Agutter ...

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned ... Read more

$22.99 USD or Free with Kobo Plus

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned
... Read more
ITIL® 4 Digital and IT Strategy (DITS)

Your companion to the ITIL 4 Strategic Leader DITS certification

by Claire Agutter ...

This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more.It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The ... Read more

$32.79 USD or Free with Kobo Plus

This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more.It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The
... Read more
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

by Claire Agutter ...

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with ... Read more

$32.79 USD or Free with Kobo Plus

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with
... Read more
Service Integration and Management (SIAM) Foundation

by Claire Agutter, Michelle Major-Goldsmith, Simon Dorst ...

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross ... Read more

$32.79 USD or Free with Kobo Plus

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross
... Read more
ITIL® 4 Create, Deliver and Support (CDS)

Your companion to the ITIL 4 Managing Professional CDS certification

by Claire Agutter ...

ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a ... Read more

$32.79 USD or Free with Kobo Plus

Also available as: Audiobook

ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a
... Read more

Also available as: Audiobook
ITIL® 4 Direct, Plan and Improve (DPI)

Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

by Claire Agutter ...

ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset ... Read more

$32.79 USD or Free with Kobo Plus

Also available as: Audiobook

ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset
... Read more

Also available as: Audiobook
ITIL® 4 High-velocity IT (HVIT)

Your companion to the ITIL 4 Managing Professional HVIT certification

by Claire Agutter ...

ITIL® 4 High-velocity ITIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on ... Read more

$32.79 USD or Free with Kobo Plus

Also available as: Audiobook

ITIL® 4 High-velocity ITIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on
... Read more

Also available as: Audiobook
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

by Claire Agutter, Barry Corless, Latha Aiyer, Michelle Major-Goldsmith, Peter McKenzie, Simon Dorst ...

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross ... Read more

$40.99 USD or Free with Kobo Plus

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.SIAM enables cross
... Read more
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)

by Claire Agutter ...

The official guide for the EXIN SIAM™ Foundation certificationSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM supports cross-functional, ... Read more

$32.79 USD or Free with Kobo Plus

The official guide for the EXIN SIAM™ Foundation certificationSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM supports cross-functional,
... Read more
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

by Claire Agutter ...

The official guide for the EXIN SIAM™ Professional certificationSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM supports cross-functional, ... Read more

$40.99 USD or Free with Kobo Plus

The official guide for the EXIN SIAM™ Professional certificationSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.SIAM supports cross-functional,
... Read more
ITIL® 4 Drive Stakeholder Value (DSV)

Your companion to the ITIL 4 Managing Professional DSV certification

by Claire Agutter ...

ITIL® 4 Drive Stakeholder Value (DSV)If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and ... Read more

$32.79 USD or Free with Kobo Plus

Also available as: Audiobook

ITIL® 4 Drive Stakeholder Value (DSV)If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and
... Read more

Also available as: Audiobook

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SIAM and Trust

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide

ITIL® 4 Digital and IT Strategy (DITS)

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

Service Integration and Management (SIAM) Foundation

ITIL® 4 Create, Deliver and Support (CDS)

ITIL® 4 Direct, Plan and Improve (DPI)

ITIL® 4 High-velocity IT (HVIT)

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

ITIL® 4 Drive Stakeholder Value (DSV)

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